TIO's answer
The coordination gap nobody solves
Every freight forwarder runs the same operation: a TMS on one side, an email inbox
on the other, and a team manually moving data between the two on every shipment.
Pre-alerts, booking confirmations, port notices, ISF documents, carrier invoices —
each one arrives as an email, and someone has to read it, find the job, and enter
the data.
Most software either replaces the TMS entirely or adds another standalone system
that creates a third place to manage data. Neither closes the gap.
TIO closes the gap.
What TIO actually does
TIO sits between your inbox and your TMS. It reads every inbound shipment email,
identifies which job it belongs to, extracts the relevant fields, and pre-fills the
TMS record for your team's review. One named team member approves the write.
Nothing reaches the TMS without that approval.
The result: the data entry loop between email and TMS is handled. The team handles
the decisions.
No replacement, no disruption
TIO connects to your existing TMS via API. CargoWise, GoFreight, Magaya, Descartes,
or any TMS with a REST or SOAP API. Your filing path stays. Your TMS stays. Your
team's workflow stays. TIO adds the coordination layer on top.
Setup takes under a week for most forwarders.
Human review on every write — by design
TIO does not write autonomously. Every TMS record pre-filled by TIO requires a named
team member to review and approve before the write executes. This is not a setting
or a toggle. It is how TIO works.
For filings — ISF 10+2, AMS, customs documents — TIO extracts and stages the fields
for filer review. No filing path is automated. The filer reviews and submits.
Full workflow coverage
TIO covers every stage from first email to lot close:
- Pre-booking — RFQ parsing, carrier rate extraction, booking draft pre-fill
- Execution — pre-alert extraction, ISF 10+2 staging, lot creation queue
- Carriers — booking confirmation matching, vessel exception detection
- Trucking and drayage — LFD monitoring, dispatch drafting, POD binding
- Customer service — plain-English job queries across email and TMS combined
- Billing — invoice-to-rate matching, discrepancy flagging, lot close
Most tools address one of these stages. TIO handles the coordination loop across all
of them, on every lane.
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