TIO
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TIO is an AI operating system for freight forwarders. It sits between your email inbox and your TMS, handling the coordination loop that eats ops hours: reading emails, binding them to jobs, and pre-filling TMS records for your team's review.
Every TMS record is reviewed and approved by a named team member before anything reaches the TMS. No autonomous submissions.
TIO connects to CargoWise, GoFreight, Magaya, and Descartes via API. Any TMS with a REST or SOAP API is compatible. Setup takes under a week for most forwarders.
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TIO largest customer handles 500 shipments a month
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TIO was built after spending time inside a freight forwarding operation and watching how the team actually spent their day.
The TMS was live. Email was live. And between the two, every shipment required someone to manually read each inbound message, decide which job it belonged to, and re-key the relevant fields into the TMS record. Pre-alerts, booking confirmations, ISF documents, port notices, trucker updates, carrier invoices โ each one a separate thread, each one requiring manual work to close the loop.
A forwarder handling 150 shipments per month was spending roughly 20 to 30 hours per week on that loop. Not on quoting. Not on customer calls. Not on exception handling. On data entry.
The problem is not the TMS. The problem is the gap between the inbox and the TMS. Every piece of data that belongs in a TMS record arrives first as an email. Someone has to read it, route it, and enter it. That step is where the hours go.
TIO was built to sit in that gap: read every email, bind it to the right job, and pre-fill the TMS record for the operator to review and approve. The TMS stays. The filing path stays. The team stays in control. The data entry goes.
TIO is in active MVP development with a New York-based ocean freight forwarder, covering ocean import operations. The full workflow, from pre-booking through lot close, is being built and validated against real shipment volume.
TIO's answer
TIO is designed for small to mid-size freight forwarders processing 50 to 500 shipments per month. The core user is an operations team managing job coordination through email and a TMS, across any combination of:
The typical forwarder runs 80 to 200 active jobs at any point. Every job produces a stream of inbound emails: pre-alerts from overseas agents, carrier booking confirmations, port availability notices, ISF documents, trucker confirmations, customs clearance updates, invoices. Each email requires a team member to read it, find the right job, and re-key data into the TMS.
At 8 to 12 minutes per shipment, that is 10 to 40 hours of ops time per week spent on data entry, not freight decisions.
TIO works alongside CargoWise, GoFreight, Magaya, Descartes, and any TMS with a REST or SOAP API. It does not require replacing or modifying the TMS.
TIO is well-suited for operations teams of 2 to 20 people. It does not require a dedicated IT team to deploy or maintain.
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TIO connects to your existing TMS via API and does not require you to replace it. CargoWise, GoFreight, Magaya, Descartes, or any TMS with a REST or SOAP API โ TIO works with what your team already uses. Setup takes under a week for most forwarders.
TIO covers every stage of a shipment:
Most tools solve one lane or one document type. TIO handles the full coordination loop.
Every TMS record is reviewed and approved by a named team member before TIO writes anything. There are no autonomous submissions. Your team stays in control of every job, every time.
Your filing path, your TMS, and your team's workflow stay exactly as they are. TIO adds the coordination layer that removes the manual data entry between your inbox and your TMS.
TIO's answer
Every freight forwarder runs the same operation: a TMS on one side, an email inbox on the other, and a team manually moving data between the two on every shipment. Pre-alerts, booking confirmations, port notices, ISF documents, carrier invoices โ each one arrives as an email, and someone has to read it, find the job, and enter the data.
Most software either replaces the TMS entirely or adds another standalone system that creates a third place to manage data. Neither closes the gap.
TIO closes the gap.
TIO sits between your inbox and your TMS. It reads every inbound shipment email, identifies which job it belongs to, extracts the relevant fields, and pre-fills the TMS record for your team's review. One named team member approves the write. Nothing reaches the TMS without that approval.
The result: the data entry loop between email and TMS is handled. The team handles the decisions.
TIO connects to your existing TMS via API. CargoWise, GoFreight, Magaya, Descartes, or any TMS with a REST or SOAP API. Your filing path stays. Your TMS stays. Your team's workflow stays. TIO adds the coordination layer on top.
Setup takes under a week for most forwarders.
TIO does not write autonomously. Every TMS record pre-filled by TIO requires a named team member to review and approve before the write executes. This is not a setting or a toggle. It is how TIO works.
For filings โ ISF 10+2, AMS, customs documents โ TIO extracts and stages the fields for filer review. No filing path is automated. The filer reviews and submits.
TIO covers every stage from first email to lot close:
Most tools address one of these stages. TIO handles the coordination loop across all of them, on every lane.
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