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Threadly VS LiveHelpNow

Compare Threadly VS LiveHelpNow and see what are their differences

SuperOps
Modern PSA and RMM Software for MSP's and IT Teams featured
Contents:
  1. ยป Base Details
  2. ยป Videos
  3. ยป Reviews
  4. ยป Alternatives

Threadly logo Threadly

Supercharge Slack with multi-channel sending, CTAs, and more

LiveHelpNow logo LiveHelpNow

Customer Service & Live Chat
  • Threadly Broadcast Messages Across Slack
    Broadcast Messages Across Slack //
    2025-01-06
  • Threadly Advanced Analytics
    Advanced Analytics //
    2025-01-06
  • Threadly Integrated into Slack
    Integrated into Slack //
    2025-01-06
  • Threadly Engaging CTAs and Forms
    Engaging CTAs and Forms //
    2025-01-06

Slack is made up of channels. Sometimes you want to share the same message in different channels, often including an external link. But let's agree that while copying and pasting might be simple, it's also work (read: annoying!) to find the channel, paste the message, send it, and then repeat the process 18 times.

This is where Threadly steps in, with its fully customizable suite of features:

๐Ÿ’ฅ Channel Groups: Easily group channels together. Create groups for your partners, prospects, or internal social channels. Or, send one-offs if you'd like!

๐Ÿ’ฅ Customizable Profiles: Change the profile icon and name so your message feels personal. Switch it up each time to keep your channels engaged. Be the Product Team, Sarah from Acme, or the Silly App โ€” you name it. Literally.

๐Ÿ’ฅ Markdown Support: Threadly's editor fully supports markdown, allowing you to quickly format your message the way you want them to look.

๐Ÿ’ฅ Message Templates: Find yourself sharing the same note each week? Save it as a template and easily tweak it when you need to send it.

๐Ÿ’ฅ CTAs: Build call-to-actions (CTAs) that link to any external website. Hyperlinks are cool, but don't we all agree a green shiny button catches the eye a bit more?

๐Ÿ’ฅ Advanced Analytics: Easily analyze and get notified about whoโ€™s engaging with your CTAs.

Threadly users have shared some really cool use cases: sales reps hopping on hot leads as soon as they click on the "Learn more" CTA, HR teams sharing the latest employee survey, and product marketing teams highlighting new features. With Threadly, it's easy to reach your users where they are, and with Slack's high open rates, your message is sure to be seen!

  • LiveHelpNow Landing page
    Landing page //
    2023-10-10

Threadly features and specs

  • Multi-Channel Sending
    Blast your message to multiple channels at once
  • Custom Call-to-Action Buttons
    Drive your audience wherever with advanced but customizable CTA buttons
  • Advanced Analytics
    Easily view clicks, reactions, and engagement on your blasts sent from Threadly

LiveHelpNow features and specs

  • Comprehensive Suite of Features
    LiveHelpNow offers a wide range of features including live chat, help desk, ticket management, knowledge base, and customer engagement tools, which can cater to various business needs.
  • Customizable Chat Widgets
    The live chat widgets are highly customizable, allowing businesses to match their chat interface with their websiteโ€™s branding and design for a cohesive look.
  • Robust Reporting and Analytics
    The platform provides detailed reporting and analytics capabilities, enabling businesses to track performance metrics, customer interactions, and agent productivity.
  • AI and Automation Integration
    LiveHelpNow integrates with AI and automation tools to assist in automating repetitive tasks and providing quicker responses to customers, enhancing efficiency.
  • Mobile Compatibility
    The platform is mobile-friendly, allowing customer service agents to manage chats and customer inquiries on the go via mobile devices.

Possible disadvantages of LiveHelpNow

  • Price
    LiveHelpNow can be expensive for small businesses or startups, especially when opting for advanced features and higher-tier plans.
  • Steep Learning Curve
    The plethora of features can lead to a steep learning curve for new users, requiring significant time to effectively utilize all the available tools.
  • Occasional Downtime
    Some users have reported occasional downtime and technical glitches, which can disrupt customer support operations.
  • Limited Integrations
    Although it offers several integrations, the platform may not support all the third-party applications that a business might currently use or plan to use.
  • Support and Training
    While support is available, some users feel that the training resources and customer support provided could be more comprehensive and responsive.

Analysis of LiveHelpNow

Overall verdict

  • Yes, LiveHelpNow is generally considered a good choice for businesses seeking an all-in-one customer service solution. Its wide array of features and positive user reviews indicate that it is a reliable and effective platform.

Why this product is good

  • LiveHelpNow offers a comprehensive suite of features for customer service, including live chat, helpdesk ticketing, knowledge base, and call management. These tools facilitate efficient communication between businesses and their customers. Users often praise its ease of use, robust functionality, and excellent customer support, making it a solid choice for businesses looking to enhance their customer service experience.

Recommended for

    LiveHelpNow is recommended for small to medium-sized businesses that require a versatile and scalable customer support system. It is particularly beneficial for companies that prioritize real-time customer interaction and need a platform with integrated support channel capabilities.

Threadly videos

+ Add

Needle & Threadly Vs Cthulhu - Arkham Horror The Card Game Chaos Bag - Arkham Chronicle

More videos:

  • Review - Maker Stories - Anjori Halder of Bee Threadly

LiveHelpNow videos

+ Add

What makes LiveHelpNow different

More videos:

  • Review - Livehelpnow live chat review
  • Review - LiveHelpNow 2013 Review by TopTenREVIEWS

Category Popularity

0-100% (relative to Threadly and LiveHelpNow)

Threadly

LiveHelpNow

Slack
100 100%
Slack
0% 0
Customer Support
4 4%
Customer Support
96% 96
SlackBot
100 100%
SlackBot
0% 0
Help Desk
0 0%
Help Desk
100% 100

Questions & Answers

As answered by people managing Threadly and LiveHelpNow.

Which are the primary technologies used for building your product?

Threadly's answer

We're built in Python!

Who are some of the biggest customers of your product?

Threadly's answer

  • Fermat
  • Social Snowball
  • Heatmap.com
  • Triple Whale
  • LiveRecover

How would you describe the primary audience of your product?

Threadly's answer

  • Sales teams looking to share info and releases; and get notified when users click on action buttons to engage with hot leads
  • HR teams looking to share news or company updates
  • Product teams introducing new features
  • Customer support teams looking to introduce new features, updates, and more

What makes your product unique?

Threadly's answer

We're built end-to-end in Slack!

Why should a person choose your product over its competitors?

Threadly's answer

We're free, and our mission is to supercharge Slack for all. We're not a customer support platform, and we're here simply to help with improving communication and engagement.

User comments

Share your experience with using Threadly and LiveHelpNow. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Threadly and LiveHelpNow

Threadly Reviews

We have no reviews of Threadly yet.
Be the first one to post

LiveHelpNow Reviews

8 Zendesk Alternatives to Rock Your Customer Service
LiveHelpNow is really less customer service software and more geared for companies using live chat to close sales. That said, itโ€™s very well optimized for that task. One especially cool feature is that it tells you how your customer service stacks up against your competition who are also LiveHelpNow customers.
Source: blog.capterra.com

What are some alternatives?

When comparing Threadly and LiveHelpNow, you can also consider the following products

Suptask - Ticketing helpdesk system for Slack

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Matter - Create a feedback-focused culture in Slack with Matter!

LiveAgent - LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Linkedin Profile Optimizer - Optimise your Linkedin Profile in just few minutes and click

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

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