Software Alternatives & Reviews

Think Exam VS LiveAgent

Compare Think Exam VS LiveAgent and see what are their differences

Think Exam logo Think Exam

Think Exam is the most trusted and secure online examination platform. You can assign and create online exams, tests, quizzes with advanced features.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Think Exam Landing page
    Landing page //
    2023-09-13
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Think Exam features and specs

No features have been listed yet.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Think Exam videos

THINK EXAM DEMO FIRST

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Think Exam and LiveAgent)
Education
100 100%
0% 0
Customer Support
0 0%
100% 100
Digital Assessments And Tests
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Think Exam and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using Think Exam and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Think Exam and LiveAgent

Think Exam Reviews

  1. Easy to conduct online tests

    I was worried about conducting online test on my 1000+ students of the institute. Think Exam has got good scalability and I didn’t find any lag when conducting exam on so many students. It was easy to sort the candidates according to the batch and results was generate within no time.


Top 57 Thinkific Alternatives: Best 7 & Other 50 Platforms
Think Exam is a platform that focuses on assessments rather than being a full-on learning management system. It allows you to create many types of exams and tests, as well as sell them to monetize your ideas. If you are the type of course creator, who loves to track students’ progress through tests and assessments, then consider this platform as the best alternative to...
Source: uteach.io

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Best Call Center Software: The Complete List (2020 Update)
LiveAgent is a call center software built into your help desk. It connects with your VoIP provider, lets you receive calls from your website, allows for unlimited internal calls, and helps you connect with customers via outbound call or a follow-up call.
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
LiveAgent is a simple but powerful helpdesk focusing on live chat, email support, and social media integration. But don’t be fooled by its positioning as a powerful chat tool; it features a comprehensive set of helpdesk tools, including ticket management, reporting, and gamification. LiveChat features are scalable to meet the needs of businesses of any size. The app can...

Social recommendations and mentions

Based on our record, Think Exam seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Think Exam mentions (3)

  • Advantages of Using Online Test Software
    Online exam platforms make assessments highly accessible, suitable, economical, and user-friendly. The test software used these days is much more advanced and provides for setting up unique marking schemes. It can allow different marks for different groups of questions within the same test sheet. It also permits negative markings to specific questions, thus making it popular amongst creators of nationwide... Source: over 1 year ago
  • Think Exam: New age Online Assessment Software for Recruitment Solutions
    Online assessment software is creating demand in the market. It is helping talent acquisition professionals to hire the right candidate based on the job role and making hiring process transparent. Read this article to know How Think Exam is becoming New Age Assessment Software for Recruitment Solutions. Read the full article here. Source: about 2 years ago
  • How to choose the best Online Exam Software for your Institute?
    To understand the concept of online exam software, it is necessary to know about the emergence of the online exam. After digitization, the conventional form of the exam was fading away. The advent of the online exam came when there was a massive requirement of online examination around the globe. Also, it maintained the authenticity of the exam. Source: over 2 years ago

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing Think Exam and LiveAgent, you can also consider the following products

Conduct Exam - Conduct Exam is a robust online exam software which offers impeccable assessment solutions

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Exam Software - Test Management Software being used in many countries in all languages. Useful for schools, teachers, professors, parents, companies, recruiting agencies. Student Answer Sheet facility

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

ClassMarker - The ClassMarker online testing website, is a professional, easy to use, online quiz maker that marks your tests and quizzes for you. Create online quizzes free quiz maker. Web-based online testingWeb-based online testing service | Free quiz maker.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.