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Thena AI
ClearFeed
Zendesk
Pylon
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TeamSupport
Ticketping
Freshdesk
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Thena is a next-generation customer support platform built specifically for modern B2B teams. Designed with an AI-first approach, Thena integrates directly with tools like Slack and Microsoft Teams, allowing businesses to support their customers where conversations already happen. By turning unstructured chats into trackable, efficient workflows, Thena enables teams to deliver faster responses and higher-quality service—without jumping between platforms.
Trusted by forward-thinking companies like Vercel, Amplitude, FOX, Etsy, and LaunchDarkly, Thena helps organizations centralize customer communication and scale their support operations with ease. Its flexible pricing model includes a Free plan with a complete ticketing system for up to 10 users, a Standard plan that introduces AI agents and Multi-Channel Presence (MCP), and an Enterprise offering that includes APIs and AI Agent Builder for deeper customization and automation.
With backing from First Round Capital and Lightspeed Venture Partners, Thena is quickly becoming the platform of choice for B2B teams redefining how customer support works in the AI era.
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Thena AI's answer
Thena AI's answer
Our primary audience is revenue-driven teams — customer success, support, solutions, and sales — that operate within Slack or Microsoft Teams as their core communication channels. These teams prioritize responsiveness, operational efficiency, and real-time engagement with internal or external stakeholders. Thena AI equips them with automation, AI assistance, and visibility to turn chaos into structured action.
Thena AI's answer
Because Thena doesn’t make you pick between speed and structure. Here’s why teams make the switch:
Truly Messaging-Native – Built ground-up for chat-based environments, not adapted from legacy ticketing.
AI That Works – It’s not just hype. Thena’s agents take real actions that reduce ticket volume and increase speed-to-resolution.
Full Context, Always – Every account interaction is visible, from support tickets to outreach campaigns.
Real-Time Intelligence – Live dashboards, SLA alerts, and queryable analytics from inside Thena or tools like Raycast and Claude.
Scalable Without Headcount – AI auto-responders, escalations, and workflows save hours daily.
Proactive Communication Tools – Go beyond reactive support with customer broadcasts and success campaigns.
Bottom line: If you run a customer-facing team on Slack, MS Teams, or anywhere else people message — Thena gives you the control center you’ve been missing.
Thena AI's answer
Thena AI was born from a simple insight: the workplace has shifted into messaging-first platforms like Slack and Microsoft Teams, but the tools to manage work in those channels never caught up. Teams were drowning in DMs, missing requests, and struggling to stay accountable.
So we built Thena AI to turn unstructured chaos into trackable, automatable workflows — powered by intelligent routing, analytics, and AI copilots. The goal? Make collaboration-native teams operate with the same rigor and control as ticketing systems, without the overhead.
Thena AI's answer
Thena AI is built using a modern, modular tech stack designed for performance, scale, and extensibility. Key technologies include:
Node.js and TypeScript for our core backend services
React with Tailwind CSS for a dynamic and responsive frontend
PostgreSQL and Redis for data storage and caching
Python for our AI and ML pipeline
OpenAI and LangChain for LLM orchestration
Native integrations with Slack, Microsoft Teams, and Salesforce
Hosted on AWS, leveraging services like ECS, S3, and CloudWatch for scalability and observability
Thena AI's answer
Thena AI redefines support for modern B2B teams by embedding AI-native workflows directly into Slack, Microsoft Teams, Discord, email, and web chat — all without pulling users into clunky external systems.
Here’s what sets Thena apart:
Smart Ticket Detection: Instantly identifies support asks across multiple channels — Slack, Teams, Discord, email, and web chat — and turns them into structured tickets.
Autonomous AI Agents: Agents handle routing, tagging, field updates, and even write help docs. It’s like hiring a fleet of 24/7 support analysts without the headcount.
Natural Language Intelligence: Ask Thena questions like “Show me open escalations by account” or “Which tickets missed SLA last week?” and get real answers, instantly.
One Unified View: Support ops across channels, teams, and accounts — all in one central dashboard.
Account-Centric Support: Every ticket, task, and touchpoint is organized around the customer, not the chaos.
Built-in Knowledge Base: Author help articles with AI, track usage, and publish workflows inside the same platform — no bolt-on tools needed.
Proactive Broadcasts: Reach customers directly inside Slack or inboxes with bulk messages and drip campaigns.
Thena’s advantage? It’s not just a support tool. It’s an AI-native platform designed for the way modern teams communicate.
ClearFeed - ClearFeed is a conversational Support platform for Slack and MS Teams
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Pylon - Pylon can automatically build a development environment which greatly saves your time wasted in setting up the environment.✅Just fill in your Git repository URL and start coding.✅Share your environments with others.
Threadly - Supercharge Slack with multi-channel sending, CTAs, and more
TeamSupport - TeamSupport specializes in customer support software for B2B. Improve your company's customer service while reducing costs. Learn more about our software here.
Ticketping - Chat with your visitors without leaving Slack. Ticketping is an AI-powered helpdesk with instant answers and seamless human handoff - perfect for lean teams.