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Surfboard VS NICE Workforce Optimization

Compare Surfboard VS NICE Workforce Optimization and see what are their differences

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Surfboard logo Surfboard

Simpler, smarter and fairer scheduling software for customer support teams at scale

NICE Workforce Optimization logo NICE Workforce Optimization

Learn how to increase productivity and manage better engagement with your employees. Provide the best service for your customers.
  • Surfboard Landing page
    Landing page //
    2023-10-21

Surfboard automates the scheduling of customer service and operations teams with simplicity and fairness built into each part of the product. Automatically generate forecasts by integrating into your ticketing and phone systems and create fairly distributed schedules that are easy to tweak for last minute changes.

Shift plans are created eight weeks in advance with the ability to customise activities your team works on. Replace cumbersome spreadsheets and legacy workforce management software with simpler, smarter and fairer scheduling.

  • NICE Workforce Optimization Landing page
    Landing page //
    2023-10-18

Surfboard

Website
teamsurfboard.com
Pricing URL
Official Surfboard Pricing
$ Details
freemium £15.0 / Monthly (All features included)
Platforms
Web Browser Google Chrome Zendesk Intercom Twilio Salesforce Front Dixa
Release Date
2020 September
Edit details

NICE Workforce Optimization

Website
nice.com
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-
Edit details

Surfboard features and specs

  • Scheduling: Fully automated with the ability to tweak
  • Forecasting: 12 weeks in advance
  • Shift Management: 8 weeks in advance
  • Integrations: Zendesk, Twilio, Intercom, Dixa, Salesforce, Front, Aircall

NICE Workforce Optimization features and specs

No features have been listed yet.

Surfboard videos

+ Add

Lost Driver 3.0 Surfboard Review

More videos:

  • Review - Lost Retro Tripper Surfboard Review
  • Review - CI "Happy Everyday" Pass it Around Surfboard Review

NICE Workforce Optimization videos

No NICE Workforce Optimization videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to Surfboard and NICE Workforce Optimization)

Surfboard

NICE Workforce Optimization

Employee Scheduling
67 67%
Employee Scheduling
33% 33
Customer Support
77 77%
Customer Support
23% 23
Communication
50 50%
Communication
50% 50
Customer Service
64 64%
Customer Service
36% 36

User comments

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What are some alternatives?

When comparing Surfboard and NICE Workforce Optimization, you can also consider the following products

Tymeshift - Tymeshift is effortless WFM. an agent management software offering time tracking on tickets, general tasks, and other activities for Zendesk.

Verint Workforce Optimization - Manage your workforce and drive performance so you can make better decisions, increase productivity and improve CX via staffing and performance solutions.

Assembled.com - A modern workforce management platform built to scale great customer support. We help teams forecast support demand, manage team schedules, and uncover insights to improve their support operations.

Aspect EQ Workforce Optimization Suite - Workforce management, quality and performance management, analytics, cloud or on-premise

Calabrio ONE - Calabrio ONE is a comprehensive and fully integrated customer engagement contact center solution to fuel top-line growth.

Teleopti WFM - Humanize the workplace with intelligent automation from Teleopti. 100% committed to helping you optimize and engage your most important resource – your staff.

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