Software Alternatives & Reviews
Register | Login

Surfboard VS NICE

Compare Surfboard VS NICE and see what are their differences

Project Burndown
Burndown is project management, automated. Our smart scheduling technology constantly manages your team's schedule - based on your priorities, progress, and capacity - so you don’t have to. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Surfboard logo Surfboard

Simpler, smarter and fairer scheduling software for customer support teams at scale

NICE logo NICE

NICE is a remote desktop cloud visualization solution enabling users to connect to OpenGL and Direct/X applications running in a data center
  • Surfboard Landing page
    Landing page //
    2023-10-21

Surfboard automates the scheduling of customer service and operations teams with simplicity and fairness built into each part of the product. Automatically generate forecasts by integrating into your ticketing and phone systems and create fairly distributed schedules that are easy to tweak for last minute changes.

Shift plans are created eight weeks in advance with the ability to customise activities your team works on. Replace cumbersome spreadsheets and legacy workforce management software with simpler, smarter and fairer scheduling.

  • NICE Landing page
    Landing page //
    2021-09-26

Surfboard

Website
teamsurfboard.com
Pricing URL
Official Surfboard Pricing
$ Details
freemium £15.0 / Monthly (All features included)
Platforms
Web Browser Google Chrome Zendesk Intercom Twilio Salesforce Front Dixa
Release Date
2020 September
Edit details

NICE

Website
nice-software.com
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-
Edit details

Surfboard features and specs

  • Scheduling: Fully automated with the ability to tweak
  • Forecasting: 12 weeks in advance
  • Shift Management: 8 weeks in advance
  • Integrations: Zendesk, Twilio, Intercom, Dixa, Salesforce, Front, Aircall

NICE features and specs

No features have been listed yet.

Surfboard videos

+ Add

Lost Driver 3.0 Surfboard Review

More videos:

  • Review - Lost Retro Tripper Surfboard Review
  • Review - CI "Happy Everyday" Pass it Around Surfboard Review

NICE videos

+ Add

This Video is... Nice #69[REDDIT REVIEW]

More videos:

  • Review - คุมเจ้าของ Nice Review ฝากขังศาล
  • Review - Jai Nice Kitchen Envy Cookbook Review

Category Popularity

0-100% (relative to Surfboard and NICE)

Surfboard

NICE

Employee Scheduling
63 63%
Employee Scheduling
37% 37
Customer Support
61 61%
Customer Support
39% 39
Customer Service
55 55%
Customer Service
45% 45
Communication
100 100%
Communication
0% 0

User comments

Share your experience with using Surfboard and NICE. For example, how are they different and which one is better?
Log in or Post with

What are some alternatives?

When comparing Surfboard and NICE, you can also consider the following products

Tymeshift - Tymeshift is effortless WFM. an agent management software offering time tracking on tickets, general tasks, and other activities for Zendesk.

Assembled.com - A modern workforce management platform built to scale great customer support. We help teams forecast support demand, manage team schedules, and uncover insights to improve their support operations.

Calabrio ONE - Calabrio ONE is a comprehensive and fully integrated customer engagement contact center solution to fuel top-line growth.

vSphere - Get started with VMware vSphere editions, the world’s leading server virtualization platform and the best foundation for your apps, your cloud, and your business.

Verint Workforce Optimization - Manage your workforce and drive performance so you can make better decisions, increase productivity and improve CX via staffing and performance solutions.

injixo - injixo is a cloud-based workforce management software for call centers.

Loading...