SupportMatic's answer:

Inboto stands out by combining AI-powered email automation, knowledge base management, and Stripe integration into a single, seamless platform. Here’s what makes it unique: • AI-Powered Email Copilot – Inboto drafts context-aware, personalized replies by learning from your email history, significantly reducing response times. • Integrated Knowledge Base – Unlike traditional email automation tools, Inboto hosts and updates a knowledge base that customers can access, minimizing repetitive inquiries. • Subscription & Billing Management – Direct integration with Stripe allows customers to manage their subscriptions via email, without needing human intervention. • Affordable & Scalable – With plans starting at just $15/year, Inboto offers an incredibly cost-effective solution compared to competitors. • Unlimited Email Indexing & Smart Automation – Inboto continuously learns from your past emails, improving its accuracy and efficiency over time.

By combining email automation, self-service support, and payment management, Inboto goes beyond just replying to emails—it transforms customer support into a proactive, AI-driven experience.

SupportMatic's answer:

A person should choose Inboto over its competitors because it offers a complete AI-driven email support system that is smarter, more affordable, and easier to integrate than most alternatives.

Here’s why Inboto stands out:

✅ AI That Learns from Your Emails – Unlike many support bots that rely on static templates, Inboto continuously learns from your email history to generate highly relevant, context-aware responses.

✅ Built-in Knowledge Base – Most competitors require separate tools for FAQs and help docs. Inboto provides a fully hosted knowledge base that updates dynamically based on customer inquiries.

✅ Stripe Integration for Subscription & Billing – Instead of manually handling payment-related emails, Inboto automates subscription management directly through email.

✅ Affordable Pricing – At just $15/year for the starter plan, Inboto is significantly cheaper than most AI-powered support solutions, making it accessible for startups and small businesses.

✅ Unlimited Email Indexing & Smart Automation – Many alternatives have strict limits on how much past data they use. Inboto indexes unlimited emails, ensuring better, more personalized responses.

✅ Seamless Integrations – Connects effortlessly with Stripe and other essential business tools to streamline workflows without switching platforms.

By choosing Inboto, businesses get faster responses, reduced workload, and happier customers—all at an unbeatable price. 🚀

SupportMatic's answer:

Inboto’s primary audience includes startups, small businesses, and customer support teams looking to automate their email support while maintaining a personal touch. Our users typically fall into these categories:

1. Startup Founders & Small Business Owners • Need to scale customer support without hiring more agents • Want an affordable yet powerful AI tool to manage emails • Prefer a self-service knowledge base to reduce repetitive inquiries

2. Customer Support Teams • Struggle with high email volumes and repetitive questions • Need an AI assistant that learns from past emails for better response accuracy • Want analytics to track support efficiency and improve response times

3. SaaS & Subscription-Based Businesses • Manage customer billing, cancellations, and upgrades • Benefit from Stripe integration for subscription handling • Need a centralized knowledge base to assist customers quickly

4. Solopreneurs & Freelancers • Handle all customer inquiries alone and need AI to save time • Want a cost-effective solution (starting at just $15/year) • Prefer an easy-to-use, automated system for handling FAQs

In short, anyone who deals with a high volume of customer emails and wants to automate support without sacrificing quality is a great fit for Inboto. 🚀

SupportMatic's answer:

The idea for Inboto came from a simple but frustrating problem: customer support emails take too much time.

As founders, we spent hours every week answering the same questions—subscription issues, product inquiries, and support requests. Even with templates and automation tools, keeping responses accurate, personalized, and fast was a constant challenge.

We wanted an AI-powered email assistant that could learn from past emails, automatically draft replies, and even manage things like subscriptions and billing. Existing solutions were either too expensive, too complex, or too limited—so we built Inboto.

Our Mission:

To make AI-powered customer support effortless, affordable, and scalable for startups, small businesses, and support teams.

Where We Are Now: • Automating email replies with AI that learns from past conversations • Hosting knowledge bases to reduce repetitive inquiries • Managing subscriptions with direct Stripe integration • Cutting response times by 90% and helping businesses focus on growth

We built Inboto to free teams from email overload, and we’re excited to see how businesses use it to improve their customer support. 🚀

SupportMatic's answer:

Inboto is built using modern AI, cloud, and automation technologies to ensure fast, scalable, and reliable email support automation. Here are the primary technologies we use:

1. AI & Machine Learning • OpenAI & Custom LLMs – Powering context-aware, personalized email responses • Natural Language Processing (NLP) – Understanding customer inquiries and improving response accuracy • Retrieval-Augmented Generation (RAG) – Using past emails and knowledge base content to enhance replies

2. Backend & Infrastructure • Node.js & Python – For API development and AI processing • PostgreSQL – Storing indexed emails, knowledge base articles, and customer interactions • Redis – Caching for fast response times • Vercel & AWS – Hosting and serverless functions for scalable performance

3. Email & Communication Stack • IMAP & SMTP APIs – Supporting multiple email providers • Resend & SendGrid – Handling outgoing emails with high deliverability

4. Integrations & Automation • Stripe API – Automating subscription and billing management • Zapier & Webhooks – Enabling custom integrations with other business tools • Notion-Inspired Editor – For knowledge base content creation

By combining AI-powered automation, a robust backend, and seamless integrations, Inboto delivers an efficient and scalable customer support solution. 🚀

SupportMatic's answer:

Since Inboto is still growing, we’re working with startups, small businesses, and customer support teams who want to automate their email workflows. While we can’t disclose all customer names, some of our early adopters include: • SaaS companies using Inboto to handle customer inquiries and subscription management • E-commerce brands automating their order support and refund requests • Agencies managing support for multiple clients through our multi-workspace feature • Solo founders & freelancers who need AI to cut down their email workload

As we continue scaling, we’re excited to onboard larger companies and share success stories soon! 🚀