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SummitAI IT Management Suite VS ManageEngine ADSelfService Plus

Compare SummitAI IT Management Suite VS ManageEngine ADSelfService Plus and see what are their differences

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SummitAI IT Management Suite logo SummitAI IT Management Suite

SummitAI IT Management Suite enables businesses to offer unmatched and superior Customer Experience.

ManageEngine ADSelfService Plus logo ManageEngine ADSelfService Plus

ManageEngine ADSelfService Plus is a secure, web-based, end-user password reset management program.
  • SummitAI IT Management Suite Landing page
    Landing page //
    2023-09-24
  • ManageEngine ADSelfService Plus Landing page
    Landing page //
    2022-03-06

ManageEngine ADSelfService Plus is an integrated self-service password management and single sign on solution. This solution helps domain users perform self-service password reset, self-service account unlock, employee self-update of personal details (e.g., mobile numbers and photos) in Microsoft Windows Active Directory. ADSelfService Plus also provides users with secure, one-click access to all SAML-supported enterprise applications, including Office 365, Salesforce, and G Suite, through Active Directory-based single sign-on (SSO). For improved security, ADSelfService Plus offers Windows two-factor authentication for all remote and local logins. Administrators find it easy to automate password resets, account unlocks while optimizing IT expenses associated with help desk calls.

SummitAI IT Management Suite features and specs

  • Comprehensive Service Management
    SummitAI IT Management Suite offers a wide range of integrated tools for managing IT services, enabling efficient ticket handling, problem management, and knowledge management.
  • AI-Powered Automation
    The suite incorporates artificial intelligence to automate routine tasks and improve productivity, reducing workload on IT staff and speeding up service delivery.
  • User-Friendly Interface
    The platform is designed with a user-friendly interface, making it accessible and easy to navigate for both IT professionals and end-users.
  • Customizable Workflows
    Organizations can tailor workflows and processes to meet their specific needs, increasing flexibility and enhancing the fit with existing workflows.
  • Scalability
    SummitAI is scalable to accommodate the needs of growing businesses, making it suitable for both small businesses and large enterprises.

Possible disadvantages of SummitAI IT Management Suite

  • Complex Implementation
    The initial setup and customization can be complex and time-consuming, requiring significant resources and expertise.
  • Cost Considerations
    For smaller organizations or those with limited budgets, the costs associated with comprehensive IT management software like SummitAI can be a concern.
  • Learning Curve
    Despite its user-friendly interface, new users may face a learning curve due to the suite's extensive features and capabilities.
  • Integration Challenges
    Organizations using various third-party tools may encounter challenges during integration, potentially requiring additional support or customization.
  • Dependence on AI Maturity
    While AI features add value, their effectiveness is inherently tied to the maturity of the AI models employed, which may vary depending on the specific use case and data quality.

ManageEngine ADSelfService Plus features and specs

  • Ease of Use
    ADSelfService Plus offers a user-friendly interface, making it easy for both administrators and end-users to navigate and utilize its features.
  • Comprehensive Self-Service Features
    The tool provides robust self-service features such as password reset, account unlock, and directory self-update, which empower users to handle these tasks without IT intervention.
  • Security
    Supports multi-factor authentication (MFA) and conditional access policies to ensure that password resets and account unlocks are secure.
  • Cost-Effective
    By reducing the number of calls to the helpdesk for password-related issues, the solution helps to decrease support costs.
  • Integration
    Seamless integration with Active Directory and support for various authentication methods like biometrics, QR codes, and push notifications.
  • Reporting and Auditing
    Provides detailed reports and audit logs for compliance and monitoring purposes, giving IT administrators visibility over all self-service activities.

Analysis of ManageEngine ADSelfService Plus

Overall verdict

  • ManageEngine ADSelfService Plus is generally considered a good product for organizations looking to enhance their self-service capabilities in Active Directory environments. It improves user productivity and reduces the burden on IT support staff by empowering users to manage their own accounts securely.

Why this product is good

  • ManageEngine ADSelfService Plus is a comprehensive self-service identity management and password management tool designed for Active Directory environments. It is praised for its user-friendly interface, robust feature set, and ability to significantly reduce password-related help desk calls. Some of its key features include self-service password reset, account unlock capabilities, multi-factor authentication, and integration with a wide range of IT systems and applications.

Recommended for

    This tool is recommended for medium to large organizations using Microsoft Active Directory who want to improve user self-service options and security. It’s particularly useful for IT departments seeking to minimize password-related support tickets and streamline identity management processes.

SummitAI IT Management Suite videos

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ManageEngine ADSelfService Plus videos

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ManageEngine ADSelfService Plus Product Demo

Category Popularity

0-100% (relative to SummitAI IT Management Suite and ManageEngine ADSelfService Plus)

SummitAI IT Management Suite

ManageEngine ADSelfService Plus

Business & Commerce
100 100%
Business & Commerce
0% 0
Password Management
0 0%
Password Management
100% 100
Help Desk
100 100%
Help Desk
0% 0
Password Managers
0 0%
Password Managers
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare SummitAI IT Management Suite and ManageEngine ADSelfService Plus

SummitAI IT Management Suite Reviews

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ManageEngine ADSelfService Plus Reviews

7 Best SSO Tools for 2023
ManageEngine ADSelfService Plus is our top pick for an SSO tool because it reduces the costs of Help Desk calls by letting users reset their own passwords. The system also provides a communication channel for administrators to explain password policies or lockouts. The tool enables 2FA and single sign-on strategies through its user portal that can be added to mobile devices.
Source: www.comparitech.com

What are some alternatives?

When comparing SummitAI IT Management Suite and ManageEngine ADSelfService Plus, you can also consider the following products

SolarWinds Service Desk - An IT service management (ITSM) solution that understands what it takes to successfully manage your employee services. Try Solarwinds Service Desk for free!

1Password - 1Password can create strong, unique passwords for you, remember them, and restore them, all directly in your web browser.

BMC Remedy - IT Service Management Suite

VAULT - A password manager for freelancers, developers, agencies, IT departments and teams. VAULT safely stores account information and makes it easy to share between co-workers, other team members and clients.

EasyVista - EasyVista provides ITSM, ITAM, ITFM and non-IT service delivery solution.

Lastpass - LastPass is an online password manager and form filler that makes web browsing easier and more secure.

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