Substack Reviews

ClickHelp Reviews

1. Matt Foster

   · Documentation Lead at Nimbus Software Solutions · about 1 year ago
   A Game changer for my team

   ClickHelp has completely transformed how our team handles technical documentation. As the Documentation Lead at Nimbus Software Solutions, I oversee content creation for multiple SaaS products, and we needed a tool that was both powerful and user-friendly. ClickHelp delivered on both fronts.

   The interface is clean and intuitive, which made onboarding easy—even for team members new to documentation platforms. Features like single-sourcing, version control, and real-time collaboration have improved our workflow. We also appreciate the customization options that let us maintain a consistent brand voice across all our content.

   Publishing is fast and seamless, and the platform’s performance is reliable even with large documentation sets. Plus, ClickHelp’s support team has been responsive and knowledgeable whenever we needed help.

   🏁 Competitors: Confluence, MadCap Flare, HelpNDoc
2. Grace Dunce

   · Senior technical writer at Tech Networks · over 5 years ago
   It helps us a lot

   I like ClickHelp as we (my team) created a huge database with this tool and all the content is reusable. That makes the work simpler. We leave comments right inside the topic like in Google Docs. That is perfect! Nothing gets lost. The tool is cloud-based. So, we can work from any place. It happens that I make corrections during my weekend from home. It saves me from the necessity rush to the office. The portal is protected by a password. You may give access to your portal to your colleagues or readers and their permissions will be different. For us, the main advantage is that everything is in order and under control now.

   🏁 Competitors: MadCap Flare, Paligo

   👍 Pros:    Simple|Intuitive|Reasonable pricing|Feature rich

   👎 Cons:    None so far
3. Mark

   · Technical Writer at Freelance · about 6 years ago
   Great tool!

   I started to use ClickHelp a couple of years ago. So far it is the only service that gives me the ability to create several manuals from one and the same source. I create the initial document that contains all the information and then generate different outputs hiding and showing some parts of the document. I do not have to copy and paste the passages all the time. One more thing I love is the branding. As a freelancer, I am often engaged in several projects. So I have to take care of the consistency and corporate identity of my documentation for each project. Each company has its own rules. For ClickHelp it is not a problem. What I enjoy as well is that when something goes wrong I can get back to the exact version of the document that I need. All the changes are saved in the version history.

   🏁 Competitors: Paligo

   👍 Pros:    Reliable|Feature rich|Convenient|Good price

Substack mentions (98)

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• AMA: I'm Eric Ries (The Lean Startup) & Author of New Bestseller Incorruptible

  Yes, it's much different in other countries. See https://substack.com/@doks/p-198191751. - Source: Hacker News / about 1 month ago

• Show HN: Playing with genomics foundation model tutorial/explainer article

  Hi folks, I got curious about how genomics foundation models work and wrote an article explaining how they are trained + can be used. Feel free to use the following as learning resources if you wish to jump into ML for comp bio stuff, it may help: - Code: https://github.com/dillondesilva/nt-promoter-region-classification - Article/Tutorial:... - Source: Hacker News / about 1 month ago

• CBP Directive 3340-049B: Border Search of Electronic Devices

  The vast majority of people from the developed world have no problems going through any border in the developed world. Your experience is probably representative, but that's not what we're talking about. My understanding is that de facto you have no rights at all in China. The Americans take this sort of thing very seriously, which is why it's in the news and talked about. Some guy gets imprisoned for 37... - Source: Hacker News / about 2 months ago

• GitHub – DOS 1.0: Transcription of Tim Paterson's DOS Printouts

  There was never a serious claim DOS copied CP/M code. The controversy was mostly about legality of reimplementation of the API, plus some pretty vague claims about copying the design: https://substack.com/@nemanjatrifunovic/note/p-178321556. - Source: Hacker News / 3 months ago

ClickHelp mentions (3)

• 7 Best Alternatives To MadCap Flare

  Clickhelp ClickHelp is an good option for companies looking for a new help authoring tool. ClickHelp is an up-to-date cloud-based documentation platform for teams who want to create, host, and maintain online software guides, knowledge bases, context help, and instructions. ClickHelp lets you to collaborate effectively with subject matter experts using the online portal, and publish documentation to a range of... - Source: dev.to / over 3 years ago

• Good documentation platforms

  I use ClickHelp, it provides all features you mentioned. You can learn more here: https://clickhelp.com/. Source: about 4 years ago

• Technical Writing Tools

  I used to work with Oxygen XML Author and easyDITA, which would be too expensive and might be overkill imo, so I was thinking about Madcap Flare or ClickHelp. Source: over 5 years ago