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StatusCake VS LiveAgent

Compare StatusCake VS LiveAgent and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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StatusCake logo StatusCake

Website Uptime Monitoring & Alerts – Free Unlimited Downtime Monitoring

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • StatusCake Landing page
    Landing page //
    2022-11-25
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

StatusCake features and specs

No features have been listed yet.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

StatusCake videos

+ Add

Statuscake - External Website Monitor and Slack Integration

More videos:

  • Review - StatusCake Video Guide #1 - Dashboard

LiveAgent videos

+ Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to StatusCake and LiveAgent)

StatusCake

LiveAgent

Website Monitoring
100 100%
Website Monitoring
0% 0
Customer Support
0 0%
Customer Support
100% 100
Uptime Monitoring
100 100%
Uptime Monitoring
0% 0
Help Desk
0 0%
Help Desk
100% 100

Questions and Answers

As answered by people managing StatusCake and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using StatusCake and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare StatusCake and LiveAgent

StatusCake Reviews

#10 Best Website Monitoring Tools [2022]
The next website monitoring tool on our list is Statuscake. As the name suggests, Statuscake makes it a piece of cake to monitor the website for its optimum uptime. It offers various services like real-time monitoring and alert system, loading speed tests, logging, etc. Let’s dive deep into the features of Statuscake, a website monitoring software.
Source: todaystechworld.com
10 Best Services to Monitor Website Uptime
If you do not need all those fancy features that previous platforms offer, then you should certainly give a try to Statuscake. The platform focuses on monitoring, thereby providing only integral functionality for tracking errors on the website and downtime on the server.
Source: designmodo.com
10 Best Website Monitoring Services and Tools of 2022
If you are looking for a cost-efficient and easy-to-use website uptime monitoring tool then, StatusCake is the best solution for you. The tool comprises various website monitoring capabilities including uptime check, availability monitoring, SSL monitoring, server monitoring, page speed monitoring, complete website scan for viruses, and so much more.
Source: www.hostingseekers.com
Top 13 Best Pingdom Alternatives 2019 to Monitor Websites
The company does not offer any refund policy, but you can give a try to StatusCake as they also offer a free plan so that you can check the services quality before making a purchase. But this includes various limitations such as test perform after 5 minutes and check the site from the random locations. Overall, this tool is fine. The price may look high at first but the...
Source: www.hostingsprout.com
Top Site 24X7 Alternatives
Status Cake is a website monitor that includes SSL certificate monitoring, domain monitoring, malware and virus scanning, public reporting, full feature API, Multiple User Accounts, Maintenance Windows, Live Updating Dashboard, Performance data, etc.
Source: www.pfind.com

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
Source: blog.hubspot.com
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Source: www.quicksprout.com
Best Call Center Software: The Complete List (2020 Update)
LiveAgent is a call center software built into your help desk. It connects with your VoIP provider, lets you receive calls from your website, allows for unlimited internal calls, and helps you connect with customers via outbound call or a follow-up call.
Source: biz30.timedoctor.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
LiveAgent is a simple but powerful helpdesk focusing on live chat, email support, and social media integration. But don’t be fooled by its positioning as a powerful chat tool; it features a comprehensive set of helpdesk tools, including ticket management, reporting, and gamification. LiveChat features are scalable to meet the needs of businesses of any size. The app can...
Source: financesonline.com

Social recommendations and mentions

Based on our record, StatusCake seems to be more popular. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

StatusCake mentions (6)

  • Monitor Connectivity Software ???
    Statuscake.com if you just need a simple up/down monitor. Source: almost 2 years ago
  • basic external monitoring system
    I've had a great time with statuscake.com for my personal and friends sites. They've even improved custom status pages to include an automatically signed certificate too, so you can make a site like status.yourdomain.com... Test TCP connection, specific HTTP/HTTPS query etc. 5 minute intervals for free, more with paid plans. Source: about 2 years ago
  • Expired Certificate
    I use statuscake.com for external stuff and nagios for internal. PRTG is good too. Source: about 2 years ago
  • Website uptime reporting
    I use statuscake.com for all my personal / friend sites. There seems to be no limit to number of sites to monitor for basic 5 minute intervals in the free account. Source: over 2 years ago
  • How to get notified when home loses power?
    I use noip.com for a free domain name and a free plan on statuscake.com for this setup. Source: almost 3 years ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing StatusCake and LiveAgent, you can also consider the following products

UptimeRobot - Free Website Uptime Monitoring

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Pingdom - With website monitoring from Pingdom you will be the first to know when your website is down. No installation required. 30-day free trial.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

StatusPage.io - StatusPage.io is the best way for web infrastructure, developer API, and SaaS companies to get set up with their very own status page in minutes. Integrate public metrics and allow your customers to subscribe to be updated automatically.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

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