StatusCake VS Freshdesk

StatusCake Reviews

Freshdesk Reviews

1. Brian Howard    

   Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

StatusCake mentions (6)

• Monitor Connectivity Software ???

  Statuscake.com if you just need a simple up/down monitor. Source: almost 2 years ago

• basic external monitoring system

  I've had a great time with statuscake.com for my personal and friends sites. They've even improved custom status pages to include an automatically signed certificate too, so you can make a site like status.yourdomain.com... Test TCP connection, specific HTTP/HTTPS query etc. 5 minute intervals for free, more with paid plans. Source: about 2 years ago

• Expired Certificate

  I use statuscake.com for external stuff and nagios for internal. PRTG is good too. Source: about 2 years ago

• Website uptime reporting

  I use statuscake.com for all my personal / friend sites. There seems to be no limit to number of sites to monitor for basic 5 minute intervals in the free account. Source: over 2 years ago

• How to get notified when home loses power?

  I use noip.com for a free domain name and a free plan on statuscake.com for this setup. Source: almost 3 years ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 4 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: 12 months ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago