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LiveAgent VS Jenkins

Compare LiveAgent VS Jenkins and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Jenkins logo Jenkins

Jenkins is an open-source continuous integration server with 300+ plugins to support all kinds of software development
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Jenkins Landing page
    Landing page //
    2023-04-15

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Jenkins features and specs

No features have been listed yet.

LiveAgent videos

+ Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Jenkins videos

+ Add

Mick Jenkins - The Circus Album Review | DEHH

More videos:

  • Review - Mick Jenkins - The Water[s] ALBUM REVIEW
  • Review - Mick Jenkins - THE WATERS First REACTION/REVIEW

Category Popularity

0-100% (relative to LiveAgent and Jenkins)

LiveAgent

Jenkins

Customer Support
100 100%
Customer Support
0% 0
DevOps Tools
0 0%
DevOps Tools
100% 100
Help Desk
100 100%
Help Desk
0% 0
Continuous Integration
0 0%
Continuous Integration
100% 100

Questions and Answers

As answered by people managing LiveAgent and Jenkins.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Jenkins

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
Source: blog.hubspot.com
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Source: www.quicksprout.com
Best Call Center Software: The Complete List (2020 Update)
LiveAgent is a call center software built into your help desk. It connects with your VoIP provider, lets you receive calls from your website, allows for unlimited internal calls, and helps you connect with customers via outbound call or a follow-up call.
Source: biz30.timedoctor.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
LiveAgent is a simple but powerful helpdesk focusing on live chat, email support, and social media integration. But don’t be fooled by its positioning as a powerful chat tool; it features a comprehensive set of helpdesk tools, including ticket management, reporting, and gamification. LiveChat features are scalable to meet the needs of businesses of any size. The app can...
Source: financesonline.com

Jenkins Reviews

What Are The Best Alternatives To Ansible? | Attune, Jenkins &, etc.
Jenkin is a popular tool for performing continuous integration of software projects in the market. Plus, it continues the delivery of projects regardless of the platform you’re working on. And it is also responsible for handling any build or continuous integration with various testing and development technologies. As a product, Jenkins is more developer-centric and...
Source: www.apzomedia.com
Best 8 Ansible Alternatives & equivalent in 2022
Jenkins is an open-source continuous integration tool. It is written using the Java programming language. It facilitates real-time testing and reporting on isolated changes in a larger code base. This software similar to Ansible helps developers to quickly find and solve defects in their code base & automate testing of their builds.
Source: www.guru99.com
15 Best Jenkins Alternatives (Open Source & Paid) in 2021
Strider is an open source Jenkins alternative tool. Its written in Node.JS / JavaScript. It is one of the tools like Jenkins which uses MongoDB as a backing store. Hence, MongoDB and Node.js are essential for installing this CI. The tool offers supports for different plugins that modify the database schema & register HTTP routes.
Source: www.guru99.com
35+ Of The Best CI/CD Tools: Organized By Category
Spinnaker is an open-source continuous delivery tool. It can be used to deploy your applications across multiple cloud providers. It’s quite clear that Spinnaker was made with CI/CD pipelines in mind. You can automate system tests, manage your rollouts, and trigger pipelines through git events. Additionally, it’s compatible with CRON, Travis CI, Jenkins, and Docker.
Source: www.cloudzero.com
10 Jenkins Alternatives in 2021 for Developers
You’ve now had the opportunity to take a closer look at ten of the best Jenkins alternatives that are available on the market in 2021. Automation allows for software development to be more efficient and less stressful. These reputable resources can improve your workflow and make things easier than they ever have been in the past. Don’t be afraid to steer yourself away from...
Source: solutionsuggest.com

Social recommendations and mentions

Based on our record, Jenkins seems to be more popular. It has been mentiond 5 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

Jenkins mentions (5)

  • Is Jenkins dead? v2
    CloudBees Jenkins Platform is a commercial offering from CloudBees, it is not the Jenkins project itself (which is open source). Jenkins is alive and well. See https://jenkins.io. Source: 11 months ago
  • ELI5 what is Jenkins?
    Ok. I'm talking about this: https://jenkins.io/. Source: over 1 year ago
  • I wanted a self hosted alternative to Atlassian status page so I build my own application !
    Currently supported : Datadog, Jenkins, DNS, HTTP. Source: over 1 year ago
  • Jenkins Health Advisor by CloudBees Tool Makes Life Easier for Jenkins Administrators
    Saw this new blog post on jenkins.io which is really cool. Basically it is a free tool that you can use to help make sure your Jenkins system is managed well. Source: over 2 years ago
  • Node.js best practices list (July 2021)
    TL;DR: Your continuous integration platform (CICD) will host all the quality tools (e.g. test, lint) so it should come with a vibrant ecosystem of plugins. Jenkins used to be the default for many projects as it has the biggest community along with a very powerful platform at the price of a complex setup that demands a steep learning curve. Nowadays, it has become much easier to set up a CI solution using SaaS... - Source: dev.to / almost 3 years ago

What are some alternatives?

When comparing LiveAgent and Jenkins, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

CircleCI - CircleCI gives web developers powerful Continuous Integration and Deployment with easy setup and maintenance.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Travis CI - Focus on writing code. Let Travis CI take care of running your tests and deploying your apps.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Codeship - Codeship is a fast and secure hosted Continuous Delivery platform that scales with your needs.

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