Software Alternatives, Accelerators & Startups

Sonix VS Zendesk

Compare Sonix VS Zendesk and see what are their differences

Sonix logo Sonix

Automatically convert audio & video to text in minutes

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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  • Sonix Landing page
    Landing page //
    2023-01-31
  • Zendesk Landing page
    Landing page //
    2024-05-06

Sonix videos

Review of Sonix.ai audio transcription service

More videos:

  • Review - iPhone X Ringke Mirror Case vs Sonix | Review After 1 Year
  • Review - SONIX iPhone 6/6s Case | Unboxing & Review

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Sonix and Zendesk)
Transcription
100 100%
0% 0
Customer Support
0 0%
100% 100
Audio Transcription
100 100%
0% 0
Help Desk
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Sonix and Zendesk

Sonix Reviews

We have no reviews of Sonix yet.
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Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com
The 19 Best Call Center Software (& Features You Need) in 2022
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.
The 10 Best Tawk.to Alternatives and Competitors [2022]
After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.
Source: www.tidio.com
Top 21 Salesforce’s Competitors and Alternatives
Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.

Social recommendations and mentions

Based on our record, Sonix should be more popular than Zendesk. It has been mentiond 11 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Sonix mentions (11)

  • Help with the translation of a horror story on youtube
    There's dozens of tools out there for this these days. I'd recommend sonix.ai they give you 30 minutes free. Source: 11 months ago
  • What is the quickest/most practical way to make podcast clips? Selecting clips, trimming, exporting etc etc.
    Do you have a budget? If so, there's this tool I've worked with called Sonix that generates transcripts of what you feed into it. It's not super accurate, but it's good enough. One of the features is that you can "highlight" chunks of text, and have it spit out an XML that will have a sequence containing only the highlighted text. Source: about 1 year ago
  • Interview with Kim Golden - Victim of 03/01/2023 Pit Bull Attack - Links in comments
    Sonix was the one I used because it had 30 free minutes and the video was only 10-11 minutes long. It seems to have done a really decent job, but not sure if that's because the source audio is pretty clear. Source: about 1 year ago
  • What do you use to transcribe your data?
    Sonix.ai does many languages and is quite good. Source: about 1 year ago
  • Is there any languages you wish you could learn, but are discouraged by the lack of resources for?
    I am struggling with this as well, but one good tool for me has been sonix.ai, which can transcribe pretty well (posted a little while ago about it). Source: about 2 years ago
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Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 6 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
View more

What are some alternatives?

When comparing Sonix and Zendesk, you can also consider the following products

HappyScribe - Happy Scribe automatically transcribes your interviews

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Trint - Transcribe spoken words from your video & audio files

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Audext - Use online audio to text converter to transcribe any voice recording in minutes.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!