Software Alternatives, Accelerators & Startups

SolarWinds Service Desk VS Travis CI

Compare SolarWinds Service Desk VS Travis CI and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

SolarWinds Service Desk logo SolarWinds Service Desk

An IT service management (ITSM) solution that understands what it takes to successfully manage your employee services. Try Solarwinds Service Desk for free!

Travis CI logo Travis CI

Simple, flexible, trustworthy CI/CD tools. Join hundreds of thousands who define tests and deployments in minutes, then scale up simply with parallel or multi-environment builds using Travis CIโ€™s precision syntaxโ€”all with the developer in mind.
  • SolarWinds Service Desk Landing page
    Landing page //
    2023-05-16
  • Travis CI Travis CI for Simple, Flexible, Trustworthy CI/CD Tools
    Travis CI for Simple, Flexible, Trustworthy CI/CD Tools //
    2024-10-22

Founded in Berlin, Germany, in 2011, Travis CI grew quickly and became a trusted name in CI/CD, gaining popularity among software developers and engineers starting their careers. In 2019, Travis CI became part of Idera, Inc., the parent company of global B2B software productivity brands whose solutions enable technical users to work faster and do more with less.

Today, developers at 300,000 organizations use Travis CI. We often hear about the pangs of nostalgia these folks feel when they use Travis CI, as it was one of the first tools they used at the beginning of their career journey. We are still much here, supporting those who have stuck with us along the way and remaining the best next destination on your CI/CD journey, whether youโ€™re building your first pipelines or trying to bring some thrill back into work thatโ€™s become overloaded with AI and DevSecOps complexity.

Our Mission:

We deliver the simplest and most flexible CI/CD tool to developers eager for ownership of their code quality, transparency in how they problem-solve with peers, and pride in the results they createโ€”one LOC at a time.

Our Promise:

We aim for nothing less than to guide every developer to the next phase of their CI/CD adventureโ€”even if that means growing beyond our platform.

Travis CI

$ Details
paid Free Trial $13.75 / Monthly (Per Month, Per User)
Release Date
2011 January

SolarWinds Service Desk features and specs

  • User-Friendly Interface
    The SolarWinds Service Desk offers a clean and intuitive interface that makes it easy for both technicians and end-users to navigate and utilize. The dashboard provides clear visualizations of ticket statuses, department performance, and service requests.
  • Comprehensive Ticketing System
    The platform's ticketing system is robust and allows for easy classification, prioritization, and automation of service requests. It supports various ticket types and integrates seamlessly with email to streamline issue tracking.
  • Customization Options
    SolarWinds Service Desk allows extensive customization to adapt the platform to the specific needs of different organizations. Users can define their workflows, custom fields, and business rules to suit their unique processes.
  • Automated Workflows
    The service desk includes automation features that enhance efficiency by automatically routing tickets, sending notifications, and performing routine tasks without manual intervention.
  • Integration Capabilities
    SolarWinds Service Desk integrates with a variety of other systems, such as Active Directory, Slack, and Google Workspace, among others, enhancing its interoperability within an IT ecosystem.

Possible disadvantages of SolarWinds Service Desk

  • Cost
    For small to mid-sized businesses, the cost of SolarWinds Service Desk can be relatively high compared to some other service desk solutions available in the market.
  • Complex Setup
    The initial setup and configuration can be complex and time-consuming, often requiring dedicated IT resources to fully implement and customize the system according to organizational needs.
  • Learning Curve
    Despite its user-friendly interface, the service desk has a steep learning curve for some of its more advanced features and customizations, which can necessitate additional training for staff.
  • Occasional Performance Issues
    Some users have reported occasional performance issues, such as slow loading times and lag, particularly during peak usage periods or when managing a large volume of tickets.
  • Limited Mobile Functionality
    While there is a mobile version of SolarWinds Service Desk, it lacks some of the advanced functionalities available in the desktop version, which can hinder productivity for users who primarily rely on mobile devices.

Travis CI features and specs

  • Ease of Use
    Travis CI offers a very user-friendly interface and straightforward setup process, making it accessible even for those new to CI/CD.
  • Integration with GitHub
    Seamlessly integrates with GitHub, allowing for automatic builds and tests triggered on pull requests and commits.
  • Wide Range of Language Support
    Supports numerous programming languages out of the box, providing built-in configurations for many common languages such as Python, Ruby, JavaScript, and Java.
  • Extensive Documentation
    Offers comprehensive and well-organized documentation, which can help users troubleshoot and understand complex setups.
  • Build Matrix
    Run your unit and integration tests across any combination of environments for comprehensive automation and absolute quality guarantees on your way to production.

Possible disadvantages of Travis CI

  • Pricing for Private Repositories
    Can become expensive for private repositories and larger teams, especially compared to some competitors that offer more generous free tiers.
  • Performance Issues
    Users have reported occasional performance issues, including slower build times and longer wait periods for queued jobs.
  • Limited Advanced Features
    Might lack some advanced features and customizations that are available in other CI/CD platforms, making it less suitable for very complex workflows.
  • Concurrency Limits
    Has limitations on the number of concurrent builds that can run, which can slow down development cycles for larger projects with many contributors.
  • Complex Configuration for Large Projects
    Configuration can become cumbersome and complex for large projects with intricate dependencies and multiple build steps.

Analysis of SolarWinds Service Desk

Overall verdict

  • Overall, SolarWinds Service Desk is a solid choice for organizations looking for a reliable ITSM tool. It is well-suited for businesses of various sizes and offers a good balance of functionality, usability, and support. However, it's important to assess specific organizational needs and explore user reviews and demos before making a final decision.

Why this product is good

  • SolarWinds Service Desk is widely regarded as a comprehensive IT service management solution. It offers features like incident management, problem management, change management, and asset management, making it suitable for organizations that need a robust tool for managing IT services. Its ease of use, customization capabilities, and integration options further enhance its appeal. Additionally, the platform provides analytics and reporting features that help in tracking KPIs and improving service delivery.

Recommended for

    SolarWinds Service Desk is recommended for mid-sized to large organizations that require a comprehensive ITSM solution. It is ideal for businesses looking to enhance their IT operations with a focus on improving service delivery, collaboration, and asset management. It's also good for teams that need a tool that integrates well with other systems and provides insights through robust reporting.

Analysis of Travis CI

Overall verdict

  • Travis CI is a widely used continuous integration service that is generally considered good for many development projects.

Why this product is good

  • Travis CI integrates seamlessly with GitHub, which allows for automated testing and deployment processes. It is simple to set up for open-source projects and supports multiple programming languages and operating systems. The platform's intuitive interface and extensive documentation make it accessible to both beginners and experienced developers.

Recommended for

  • Open-source projects
  • Teams looking for easy GitHub integration
  • Projects that require regular automated testing
  • Developers who value extensive community support
  • Projects with varying tech stacks, due to its multi-language support

SolarWinds Service Desk videos

SolarWinds Service Deskย Overview

More videos:

  • Review - Why Choose Samanage IT Service Management Software?
  • Review - What's the Best Part of the Samanage Service Desk Software Experience?
  • Review - Putting ITIL 4 Into Practice With SolarWinds Service Desk โ€“ SolarWinds Lab Episode #87

Travis CI videos

Setting Up Your First Build

More videos:

  • Tutorial - CI/CD Core Concepts
  • Tutorial - How to Get Started with Travis CI in 0 to 5 Minutes

Category Popularity

0-100% (relative to SolarWinds Service Desk and Travis CI)
Help Desk
100 100%
0% 0
Continuous Integration
0 0%
100% 100
Service Desk
100 100%
0% 0
DevOps Tools
0 0%
100% 100

User comments

Share your experience with using SolarWinds Service Desk and Travis CI. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare SolarWinds Service Desk and Travis CI

SolarWinds Service Desk Reviews

Top 7 Alternatives To Snipe-IT (ITAM Tool)
SolarWinds ITAM solutions provide automated asset discovery, inventory tracking, software license management, and usage monitoring features. This allows IT Admin to gain greater visibility into their IT assets, optimize asset utilization, and improve compliance with licensing agreements and other regulations.
Source: www.zluri.com
11 NetBox Alternatives
SolarWinds Service Desk is an online service that provides IT solutions to remove barriers to support employee services. By using this application, you can easily improve your service desk and receive solutions on asset management, you can do all this by integrating with several cloud applications. First-time users of this service are surprised to see its simple and...
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Samanage is actually an IT service desk and asset management software with powerful helpdesk tools. This fact immediately separates it from Samanage alternatives. Larger companies are using this software as an integrated service desk management for customers and employees alike.
8 Zendesk Alternatives to Rock Your Customer Service
Samanage is the only help desk software option on this list thatโ€™s ITIL-ready and has IT asset management capabilities. Itโ€™s also 19th on our list of the most popular help desk software products. With a self-service portal, mobile access, and advanced reporting, thereโ€™s not much youโ€™d need that Samanage canโ€™t offer.

Travis CI Reviews

The Best Alternatives to Jenkins for Developers
Travis CI is another popular cloud-based CI/CD solution that integrates well with GitHub. Known for its simplicity and ease of setup, Travis CI is a great choice for open-source projects or teams that primarily work with GitHub repositories. Its configuration is based on a YAML file, making it easy to define and manage build workflows.
Source: morninglif.com
Top 10 Most Popular Jenkins Alternatives for DevOps in 2024
Travis CI is known for its simple setup, quick parallel builds, and support for multiple architectures, including popular enterprise options like IBM PowerPC and IBM Z. Itโ€™s claimed that pipelines require approximately 33% less configurable code than other CI/CD solutions, which helps make the platform more approachable. Use it instead of Jenkins when you want a fast...
Source: spacelift.io
10 Jenkins Alternatives in 2021 for Developers
You might find that Travis CI proudly promotes the fact that they have more than 900,000 open-source projects and 600,000 users on their platform with Travis CI. Automated deployment can be quickly established by following the tutorials and documentation that are currently available on their website.
The Best Alternatives to Jenkins for Developers
Travis CI is a continuous integration and testing CI/CD tool. It is free of cost for open source projects and provides seamless integration with GitHub. It supports more than 20 languages, like Node.js, PHP, Python, etc. along with Docker.
Continuous Integration. CircleCI vs Travis CI vs Jenkins
Travis CI is recommended for cases when you are working on the open-source projects, that should be tested in different environments.
Source: djangostars.com

Social recommendations and mentions

Based on our record, Travis CI seems to be more popular. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

SolarWinds Service Desk mentions (0)

We have not tracked any mentions of SolarWinds Service Desk yet. Tracking of SolarWinds Service Desk recommendations started around Mar 2021.

Travis CI mentions (6)

  • Front-end Guide
    We used Travis CI for our continuous integration (CI) pipeline. Travis is a highly popular CI on Github and its build matrix feature is useful for repositories which contain multiple projects like Grab's. We configured Travis to do the following:. - Source: dev.to / almost 3 years ago
  • Flutter
    CI/CD for autobuild + autotests (Codemagic or Travis CI). Source: almost 3 years ago
  • How To Build Your First CI/CD Pipeline With Travis CI?
    Step 2: Log on to Travis CI and sign up with your GitHub account used above. - Source: dev.to / about 3 years ago
  • What does a DevOps engineer actually do?
    Some other hosted CI products, such as CircleCI and Travis Cl, are completely hosted in the cloud. It is becoming more popular for small organizations to use hosted CI products, as they allow engineering teams to begin continuous integration as soon as possible. Source: about 4 years ago
  • Hosting an Angular application on GitHub Pages using Travis CI
    1. Let's create the account. Access the site https://travis-ci.com/ and click on the button Sign up. - Source: dev.to / over 4 years ago
View more

What are some alternatives?

When comparing SolarWinds Service Desk and Travis CI, you can also consider the following products

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

Jenkins - Jenkins is an open-source continuous integration server with 300+ plugins to support all kinds of software development

Jira Service Desk - IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

CircleCI - CircleCI gives web developers powerful Continuous Integration and Deployment with easy setup and maintenance.

SysAid - SysAid is an AI-first Help Desk & ITSM platform powered by Agentic AI

Codeship - Codeship is a fast and secure hosted Continuous Delivery platform that scales with your needs.