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SolarWinds MSP Manager VS NEXOG

Compare SolarWinds MSP Manager VS NEXOG and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured
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SolarWinds MSP Manager logo SolarWinds MSP Manager

SolarWinds MSP Manager is the easy to use web-based help desk and billing software for IT service businesses.

NEXOG logo NEXOG

Network Management, Monitoring and Orchestration. Real time monitoring for business-critical applications
  • SolarWinds MSP Manager Landing page
    Landing page //
    2023-09-28
  • NEXOG Landing page
    Landing page //
    2021-10-15

Leading provider of network management and orchestration (MANO) solutions that are specially designed for managing and monitoring multi-vendor wireless, satellite, broadcast, IoT, and smart-city networks. Available as SaaS or hosted on-premises, the NEXOG Platform has been successfully deployed by service operators, municipalities and public safety organizations. NEXOG created a solution that will fit all network management needs. The platform supports multi-vendor communication equipment, multi-protocol components and is incorporating years of experience in network management and orchestration. Domain Management Fault Management Campaign Management Dashboard Configuration Management Security Northbound Interface (NBI) Template & Profile Management Maps & Topology Performance Management User Management Analytics & Reports High Availability Rollback Scalability Event Scheduling Resource Booking Teleport Management Zero Touch Configuration Service providers will reduce their operational costs and optimize the network performance by managing with NEXOG using the simplest and quickest path to succeed.

SolarWinds MSP Manager features and specs

  • Ease of Use
    SolarWinds MSP Manager features an intuitive interface, making it straightforward for users to navigate and manage their tasks efficiently without a steep learning curve.
  • Ticket Management
    The platform offers robust ticket management capabilities, allowing MSPs to track, prioritize, and resolve customer issues effectively.
  • Integration Capabilities
    It integrates seamlessly with other tools and platforms, improving overall workflow and data synchronization across various services.
  • Mobile App
    The mobile application allows technicians to access the system and complete tasks on-the-go, enhancing flexibility and productivity.
  • Reporting Features
    Comprehensive reporting features enable detailed insights into business performance, helping MSPs make data-driven decisions.
  • Customer Management
    Efficient customer management tools help in maintaining and tracking client information, ensuring quality customer service.

Possible disadvantages of SolarWinds MSP Manager

  • Limited Customization
    Some users might find the customization options lacking, with limited scope to tailor the platform to specific business needs.
  • Price
    The cost of subscribing to SolarWinds MSP Manager can be prohibitive for smaller MSPs or those with tighter budgets.
  • Performance Issues
    There have been occasional reports of performance issues, such as slow loading times, which can affect productivity.
  • Learning Curve for Advanced Features
    While the basic interface is user-friendly, mastering more advanced features may require a learning period and potentially additional training.
  • Support Quality
    Some users have reported that customer support can be slow to respond and not always helpful in resolving complex issues.

NEXOG features and specs

  • Zero Touch Configuration
  • Domain Management
  • Fault Management
  • Campaign Management
  • Dashboard
  • Configuration Management
  • Security Northbound Interface (NBI)
  • Template & Profile Management
  • Maps & Topology
  • Performance Management
  • User Management
  • Analytics & Reports
  • High Availability
  • Rollback
  • Scalability
  • Event Scheduling
  • Resource Booking
  • Teleport Management

Analysis of SolarWinds MSP Manager

Overall verdict

  • Overall, SolarWinds MSP Manager is considered a good choice for managed service providers looking for a comprehensive service management solution. It offers valuable features that help MSPs improve service delivery and customer satisfaction while optimizing their internal processes.

Why this product is good

  • SolarWinds MSP Manager, now part of N-able, is a cloud-based service management software focused on helping managed service providers (MSPs) deliver efficient and effective services to their clients. It is designed to streamline operations with features like trouble ticketing, customer management, billing, and reporting. The platform is appreciated for its user-friendly interface, integration capabilities, and mobile access, which enable technicians to work efficiently, both onsite and remotely.

Recommended for

  • Small to medium-sized managed service providers in need of a cloud-based management solution
  • MSPs looking to improve their service efficiency with integrated billing and ticketing systems
  • Service providers seeking a customizable and scalable platform with mobile access for field technicians

SolarWinds MSP Manager videos

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SolarWinds MSP Manager

NEXOG videos

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Orchestration and Management of IOT devices

More videos:

  • Tutorial - Orchestration of BISS-CA encryption
  • Tutorial - The Broadcast Orchestrator Vision
  • Tutorial - Unified Network Management and Orchestration
  • Review - NEXOG platform gives 360° monitoring and control over your networks, devices and services

Category Popularity

0-100% (relative to SolarWinds MSP Manager and NEXOG)

SolarWinds MSP Manager

NEXOG

Monitoring Tools
64 64%
Monitoring Tools
36% 36
IT Management
100 100%
IT Management
0% 0
Log Management
0 0%
Log Management
100% 100
Remote Monitoring And Management
100 100%
Remote Monitoring And Management
0% 0

User comments

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What are some alternatives?

When comparing SolarWinds MSP Manager and NEXOG, you can also consider the following products

Atera - Atera is reinventing the world of IT by harnessing AI to power our all-in-one Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automations platform—streamlining organizational IT management at scale with our proprietary Action AI™.

SolarWinds NPM - Advanced network monitoring for on-premises, hybrid, and cloud. Download a FREE 30-day trial of SolarWinds Network Performance Monitor (NPM) today!

ManageEngine RMM Central - Unified Solution for network monitoring and endpoint management for MSPs

Zabbix - Track, record, alert and visualize performance and availability of IT resources

NinjaOne - NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools.

Datadog - See metrics from all of your apps, tools & services in one place with Datadog's cloud monitoring as a service solution. Try it for free.

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