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SolarWinds MSP Manager VS ManageEngine RMM Central

Compare SolarWinds MSP Manager VS ManageEngine RMM Central and see what are their differences

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SolarWinds MSP Manager logo SolarWinds MSP Manager

SolarWinds MSP Manager is the easy to use web-based help desk and billing software for IT service businesses.

ManageEngine RMM Central logo ManageEngine RMM Central

Unified Solution for network monitoring and endpoint management for MSPs
  • SolarWinds MSP Manager Landing page
    Landing page //
    2023-09-28
  • ManageEngine RMM Central Landing page
    Landing page //
    2023-02-02

RMM Central is a unified solution that helps MSPs manage and monitor multiple client networks from a single console. With capabilities that simplify the everyday management routines of MSPs, including patch management, remote access and performance monitoring, RMM Central's holistic approach ensures that resources and efforts are minimized, and return on investment is maximized.

SolarWinds MSP Manager

Website
n-able.com
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-
Edit details

ManageEngine RMM Central

Website
manageengine.com
Pricing URL
Official ManageEngine RMM Central Pricing
$ Details
freemium
Platforms
Web Windows Android iOS Mac OSX Linux iPhone Chrome OS Windows Phone AWS Azure VMWare
Release Date
2021 April
Edit details

SolarWinds MSP Manager features and specs

  • Ease of Use
    SolarWinds MSP Manager features an intuitive interface, making it straightforward for users to navigate and manage their tasks efficiently without a steep learning curve.
  • Ticket Management
    The platform offers robust ticket management capabilities, allowing MSPs to track, prioritize, and resolve customer issues effectively.
  • Integration Capabilities
    It integrates seamlessly with other tools and platforms, improving overall workflow and data synchronization across various services.
  • Mobile App
    The mobile application allows technicians to access the system and complete tasks on-the-go, enhancing flexibility and productivity.
  • Reporting Features
    Comprehensive reporting features enable detailed insights into business performance, helping MSPs make data-driven decisions.
  • Customer Management
    Efficient customer management tools help in maintaining and tracking client information, ensuring quality customer service.

Possible disadvantages of SolarWinds MSP Manager

  • Limited Customization
    Some users might find the customization options lacking, with limited scope to tailor the platform to specific business needs.
  • Price
    The cost of subscribing to SolarWinds MSP Manager can be prohibitive for smaller MSPs or those with tighter budgets.
  • Performance Issues
    There have been occasional reports of performance issues, such as slow loading times, which can affect productivity.
  • Learning Curve for Advanced Features
    While the basic interface is user-friendly, mastering more advanced features may require a learning period and potentially additional training.
  • Support Quality
    Some users have reported that customer support can be slow to respond and not always helpful in resolving complex issues.

ManageEngine RMM Central features and specs

No features have been listed yet.

Analysis of SolarWinds MSP Manager

Overall verdict

  • Overall, SolarWinds MSP Manager is considered a good choice for managed service providers looking for a comprehensive service management solution. It offers valuable features that help MSPs improve service delivery and customer satisfaction while optimizing their internal processes.

Why this product is good

  • SolarWinds MSP Manager, now part of N-able, is a cloud-based service management software focused on helping managed service providers (MSPs) deliver efficient and effective services to their clients. It is designed to streamline operations with features like trouble ticketing, customer management, billing, and reporting. The platform is appreciated for its user-friendly interface, integration capabilities, and mobile access, which enable technicians to work efficiently, both onsite and remotely.

Recommended for

  • Small to medium-sized managed service providers in need of a cloud-based management solution
  • MSPs looking to improve their service efficiency with integrated billing and ticketing systems
  • Service providers seeking a customizable and scalable platform with mobile access for field technicians

SolarWinds MSP Manager videos

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SolarWinds MSP Manager

ManageEngine RMM Central videos

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Category Popularity

0-100% (relative to SolarWinds MSP Manager and ManageEngine RMM Central)

SolarWinds MSP Manager

ManageEngine RMM Central

Monitoring Tools
53 53%
Monitoring Tools
47% 47
IT Management
50 50%
IT Management
50% 50
Remote Monitoring And Management
68 68%
Remote Monitoring And Management
32% 32
MSP
100 100%
MSP
0% 0

User comments

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What are some alternatives?

When comparing SolarWinds MSP Manager and ManageEngine RMM Central, you can also consider the following products

Atera - Atera is reinventing the world of IT by harnessing AI to power our all-in-one Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automations platform—streamlining organizational IT management at scale with our proprietary Action AI™.

ConnectWise Automate - Solve IT Problems with ConnectWise Automate, Remote Monitoring and Remote Management Software. Visit to boost the effectiveness of your IT teams.‎Try ConnectWise Automate .

NinjaOne - NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ITarian RMM - ITarian is a leading IT Industry Platform that providesIT management software and business automation tools for Enterprise. Get Remote Access Now!

Kaseya VSA - Kaseya VSA is a software used in remote monitoring, information technology management, cloud-based and network security resolution that gives functionalities and tools to IT enterprises and Managed Service Providers (MSP) to enable systems to become…

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