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SolarWinds MSP Manager VS Axcient

Compare SolarWinds MSP Manager VS Axcient and see what are their differences

SuperOps
Modern PSA and RMM Software for MSP's and IT Teams featured
Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

SolarWinds MSP Manager logo SolarWinds MSP Manager

SolarWinds MSP Manager is the easy to use web-based help desk and billing software for IT service businesses.

Axcient logo Axcient

Axcient is a cloud platform that eliminates data loss, keeps apps up and running, and ensures a non-failing IT infrastructure.
  • SolarWinds MSP Manager Landing page
    Landing page //
    2023-09-28
  • Axcient Landing page
    Landing page //
    2023-09-25

SolarWinds MSP Manager features and specs

  • Ease of Use
    SolarWinds MSP Manager features an intuitive interface, making it straightforward for users to navigate and manage their tasks efficiently without a steep learning curve.
  • Ticket Management
    The platform offers robust ticket management capabilities, allowing MSPs to track, prioritize, and resolve customer issues effectively.
  • Integration Capabilities
    It integrates seamlessly with other tools and platforms, improving overall workflow and data synchronization across various services.
  • Mobile App
    The mobile application allows technicians to access the system and complete tasks on-the-go, enhancing flexibility and productivity.
  • Reporting Features
    Comprehensive reporting features enable detailed insights into business performance, helping MSPs make data-driven decisions.
  • Customer Management
    Efficient customer management tools help in maintaining and tracking client information, ensuring quality customer service.

Possible disadvantages of SolarWinds MSP Manager

  • Limited Customization
    Some users might find the customization options lacking, with limited scope to tailor the platform to specific business needs.
  • Price
    The cost of subscribing to SolarWinds MSP Manager can be prohibitive for smaller MSPs or those with tighter budgets.
  • Performance Issues
    There have been occasional reports of performance issues, such as slow loading times, which can affect productivity.
  • Learning Curve for Advanced Features
    While the basic interface is user-friendly, mastering more advanced features may require a learning period and potentially additional training.
  • Support Quality
    Some users have reported that customer support can be slow to respond and not always helpful in resolving complex issues.

Axcient features and specs

  • Comprehensive Backup Solutions
    Axcient offers a wide range of backup solutions, including cloud-based and hybrid models, ensuring data protection for businesses of various sizes.
  • Disaster Recovery Capabilities
    With Axcient, businesses can easily set up disaster recovery procedures to minimize downtime and data loss in case of disruptions.
  • User-Friendly Interface
    The platform provides an intuitive user interface that makes it easy for IT professionals to manage backups and recovery processes.
  • Scalability
    Axcient's solutions are scalable, allowing businesses to adjust their backup and recovery needs as they grow.
  • Data Encryption and Security
    Axcient employs strong encryption protocols to ensure that data is securely transmitted and stored, safeguarding it from unauthorized access.

Possible disadvantages of Axcient

  • Cost
    The comprehensive nature of Axcient’s services might lead to higher costs compared to other simpler backup solutions, which can be a challenge for small businesses with limited budgets.
  • Complexity for Small Businesses
    While offering robust features, Axcient might be more complex than necessary for smaller businesses without dedicated IT staff.
  • Initial Setup
    The process of setting up Axcient’s solutions might require more time and technical expertise, which can be a hurdle for companies seeking a quick deployment.
  • Support Response Time
    Some users have reported longer response times from customer support, which can be problematic when immediate assistance is needed.

Analysis of SolarWinds MSP Manager

Overall verdict

  • Overall, SolarWinds MSP Manager is considered a good choice for managed service providers looking for a comprehensive service management solution. It offers valuable features that help MSPs improve service delivery and customer satisfaction while optimizing their internal processes.

Why this product is good

  • SolarWinds MSP Manager, now part of N-able, is a cloud-based service management software focused on helping managed service providers (MSPs) deliver efficient and effective services to their clients. It is designed to streamline operations with features like trouble ticketing, customer management, billing, and reporting. The platform is appreciated for its user-friendly interface, integration capabilities, and mobile access, which enable technicians to work efficiently, both onsite and remotely.

Recommended for

  • Small to medium-sized managed service providers in need of a cloud-based management solution
  • MSPs looking to improve their service efficiency with integrated billing and ticketing systems
  • Service providers seeking a customizable and scalable platform with mobile access for field technicians

SolarWinds MSP Manager videos

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SolarWinds MSP Manager

Axcient videos

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Axcient x360Cloud

More videos:

  • Review - Trends in IT Security – Presented by CompTIA and Axcient

Category Popularity

0-100% (relative to SolarWinds MSP Manager and Axcient)

SolarWinds MSP Manager

Axcient

Monitoring Tools
35 35%
Monitoring Tools
65% 65
IT Management
100 100%
IT Management
0% 0
Backup & Sync
0 0%
Backup & Sync
100% 100
Remote Monitoring And Management
100 100%
Remote Monitoring And Management
0% 0

User comments

Share your experience with using SolarWinds MSP Manager and Axcient. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, Axcient seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

SolarWinds MSP Manager mentions (0)

We have not tracked any mentions of SolarWinds MSP Manager yet. Tracking of SolarWinds MSP Manager recommendations started around Mar 2021.

Axcient mentions (2)

What are some alternatives?

When comparing SolarWinds MSP Manager and Axcient, you can also consider the following products

Atera - Atera is reinventing the world of IT by harnessing AI to power our all-in-one Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automations platform—streamlining organizational IT management at scale with our proprietary Action AI™.

Iron Mountain - Iron Mountain provides solutions for records management, data backup and recovery, document management, secure shredding, and data centers.

ManageEngine RMM Central - Unified Solution for network monitoring and endpoint management for MSPs

VMware Tanzu CloudHealth - CloudHealth is IT service management for the cloud, enabling policy driven cost, utilization, performance and security optimization.

NinjaOne - NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools.

Acronis Disaster Recovery - Acronis Disaster Recovery Service is a comprehensive enterprise solution that integrates with IT to protect and restore data and servers. Learn more today!

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