Software Alternatives, Accelerators & Startups

Smith.ai VS Supernormal

Compare Smith.ai VS Supernormal and see what are their differences

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Smith.ai logo Smith.ai

Smith.a is one of the best virtual receptionist and chat services that offer phone calls, answer chats and take messages for you and your staff.

Supernormal logo Supernormal

AI agent for agencies.
  • Smith.ai Landing page
    Landing page //
    2023-08-19
  • Supernormal Meeting recap
    Meeting recap //
    2026-05-08
  • Supernormal AI agents overview
    AI agents overview //
    2026-05-08

Supernormal turns client meetings into completed work, in a flash. Capture meetings with our Mac and Windows apps without a bot on the call. Then work with the AI agent to generate deliverables: pitch decks, proposals, briefs, follow-up emails, and project plans. Everything organized by project and client. Upload files for extra context, and the agent handles the work while you review and refine. Export or share a link. Built for agencies, consultants, and client-facing teams who want to stop doing and start reviewing.

Supernormal

$ Details
freemium $20 / Monthly
Platforms
MacOS Windows Web
Release Date
2020 January
Startup details
Country
United States
Founder(s)
Colin Treseler, Fabian Perez
Employees
20 - 49

Smith.ai features and specs

  • Comprehensive Services
    Smith.ai offers a wide range of services including live receptionist calls, chat, and AI solutions which can help businesses handle multiple customer interactions efficiently.
  • 24/7 Availability
    The service operates around the clock, ensuring that businesses can capture leads and support customers at any time.
  • Expertise in Various Industries
    Smith.ai has experience in handling communication for various industries, providing tailored solutions that meet specific industry needs.
  • Scalability
    The platform can easily scale to accommodate increased call and chat volumes, adapting to the growth needs of a business.
  • Integration Capabilities
    Smith.ai integrates with a variety of CRM systems and business tools, helping streamline workflow and improve operational efficiency.

Possible disadvantages of Smith.ai

  • Cost Considerations
    The pricing might be a concern for small businesses or startups with limited budgets, as comprehensive services come at a higher price point.
  • Potential Over-Reliance on Technology
    As with any AI-driven service, there's a risk of businesses becoming too dependent on technology, which may impact the personal touch in customer service.
  • Learning Curve
    Implementing and effectively using the full range of features Smith.ai offers might require a learning curve for some users.
  • Service Limitations
    While Smith.ai covers a lot of ground, there may be certain complex queries or tasks that still require personal intervention and can't be entirely handled by AI or virtual receptionists.

Supernormal features and specs

  • Autonomous AI agent for deliverables
    Prompt the agent to create slide decks, briefs, spreadsheets, documents, and images. It builds its own task list and executes work autonomously based on your meeting context.
  • No-bot meeting recording
    The notetaker captures meetings using system audio. No AI bot joins your calls.
  • Project-based organization
    Organize all meetings by client or project. The agent works within individual project context to produce project-specific outputs.
  • File upload for context
    Upload local files from your computer to give the agent precise context about your client work, brand guidelines, or project requirements.
  • Enterprise-grade security
    SOC 2 certified with encryption in-transit and at-rest, secure backups, and strict access permissions.

Possible disadvantages of Supernormal

  • Privacy Concerns
    There may be privacy concerns around the recording and storage of meeting conversations and notes, which could be a constraint for sensitive information.
  • Subscription Cost
    SuperNormal requires a subscription for full access to features, which could be a barrier for small teams or startups with limited budgets.
  • Learning Curve
    Despite being user-friendly, there might still be a learning curve for some users to fully utilize all the advanced features offered by the platform.
  • Dependence on Internet Access
    The service relies on a stable internet connection, and any interruptions could hamper its functionality during crucial meetings.
  • Potential for Over-Reliance
    Users might become overly reliant on the automated note-taking feature, possibly neglecting active listening and participation during meetings.

Analysis of Supernormal

Overall verdict

  • SuperNormal is considered a good platform for teams seeking to enhance their remote meeting experiences. Its focus on improving communication and documentation efficiency makes it a strong contender in the productivity software space.

Why this product is good

  • SuperNormal, a platform known for enhancing productivity and communication in remote teams, is often praised for its user-friendly interface and robust features such as automatic meeting transcripts and smart summaries. The use of AI to streamline remote work processes makes it a valuable tool for modern digital workplaces.

Recommended for

    SuperNormal is recommended for remote teams, project managers, and companies looking for effective solutions to manage meetings and collaboration in a streamlined manner. It is especially useful for teams that want to leverage AI to reduce manual work in capturing and organizing meeting details.

Smith.ai videos

Smith.ai is hiring remote Receptionists and the pay is $11 to $16 an hour

More videos:

  • Review - Smith.AI Review - Can You Earn $15 Per Hour Becoming A Virtual Receptionist? (Worth It?)...
  • Review - Smith.ai Review - Is This A Legit Work-From-Home Opportunity?

Supernormal videos

Supernormal agents turn your meetings into completed work

Category Popularity

0-100% (relative to Smith.ai and Supernormal)
AI
100 100%
0% 0
Productivity
0 0%
100% 100
AI Receptionist
100 100%
0% 0
Web App
0 0%
100% 100

Questions & Answers

As answered by people managing Smith.ai and Supernormal.

What's the story behind your product?

Supernormal's answer:

Supernormal was founded in 2020 by Colin Treseler and Fabian Perez, who believed work could be better—less grind, more flow. They started with an AI notetaker that helped thousands of teams capture meetings effortlessly and are now building tools that amplify individual work superpowers, making the super, normal.

Who are some of the biggest customers of your product?

Supernormal's answer:

  • Salesforce
  • GitHub
  • The Guardian
  • Pinterest
  • Forbes
  • Replay

How would you describe the primary audience of your product?

Supernormal's answer:

Supernormal is built for professionals who spend much of their time in meetings and value speed, structure, and reliability. From founders and consultants to sales and product teams, our users want an AI tool that saves time, improves collaboration, and speeds up deliverables.

What makes your product unique?

Supernormal's answer:

No bot joins your meetings. Supernormal runs on your Mac or Windows desktop and uses system audio detection - it captures when your mic is active. Your clients never see a notetaker bot in the participant list. You stay in complete control of what gets recorded. Then, the real difference: Supernormal doesn't just give you meeting notes. It generates completed client work. Turn that strategy call into a finished pitch deck. That brainstorming session into a campaign brief. That RFP review into a response draft. You get deliverables ready to polish and send, not transcripts to rewrite from scratch.

Which are the primary technologies used for building your product?

Supernormal's answer:

See our website for information.

Why should a person choose your product over its competitors?

Supernormal's answer:

Supernormal captures meetings without a bot on the call, then turns those conversations into completed client work. While other tools stop at meeting notes, Supernormal generates the deliverables you actually need: pitch decks, proposals, briefs, and follow-up emails. It works across Google Meet, Zoom, and Microsoft Teams, and offers enterprise-grade security including SOC 2, HIPAA, and GDPR compliance. Built for agencies and client-facing teams who want to stop doing repetitive work and start reviewing polished deliverables.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Smith.ai and Supernormal

Smith.ai Reviews

10 Lead Generation Companies & Services [+How to Choose]
This company provides 24/7 sales lead generation services for SMBs. Smith.ai combines the power of AI technology and North-America based receptionists to capture and convert prospective clients.
Source: www.cognism.com
The Best 10 Business Lead Generation Companies
Smith.ai was founded to help business owners succeed. They use a combination of human and AI intelligence to run campaigns and generate leads.
Source: salesbread.com
Top 20 lead generation companies in the US
Smith.ai provides a complete multi-channel receptionist solution. They evaluate prospective clients based on your criteria, book appointments on your calendar, collect money for consultations and services, and conduct outbound calls to follow up rapidly with internet leads.

Supernormal Reviews

3 Best Alternatives to Otter.ai
Supernormal is the last of the three AI powered alternatives to Otter. Supernormal uses AI to record, transcribe and generate notes from meetings in Google Meet.

Social recommendations and mentions

Based on our record, Smith.ai should be more popular than Supernormal. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Smith.ai mentions (7)

  • Are remote jobs dying?
    Being a VA, have you seen smith.ai ? I dont work for them or anything, but they are hiring 16usd /hr. Source: about 3 years ago
  • Desperately looking for work
    What remote sites are you using to search for jobs? If they are the most popular, most are saturated, there are so many people looking for jobs right now! If you are bilingual and have customer service experience, smith.ai is paying 16/hr for bilingual virtual assistants in the US. It should be dead easy for you to get in, most the application is automated, just make sure you have all the hardware and software... Source: over 3 years ago
  • Gabbyville Virtual receptionist
    I've been debating using a live answering service. I have a chat answering service called ngage. I'm OK with them but not impressed. What makes you like smith.ai so much? Source: over 3 years ago
  • Phone service
    Google Voice is a good option, especially on a budget. I'd just make sure that you are answering the phone every time! Especially if you are going to try running LSAs, or have a website, etc - not answering can negatively impact your results/rankings. If you are looking for coverage after-hours, smith.ai is also a good option, but may not be something you want to pay for. Source: over 3 years ago
  • Not sure if this is the place to ask, but I didn’t get any responses on r/lawschool so y’all are up to bat: do 2L law clerk positions at mid/small firms lead to opportunity for post-graduation employment? Or is that exclusive for summer associates?
    No one really. Two lawyer partners and a bunch of virtual/independent paralegals, smith.ai answering service, an executive suite, etc. Source: almost 4 years ago
View more

Supernormal mentions (3)

  • AI note taking tools
    Quick question, for the people who don't use the various ai note taker tools (ai that takes notes in meetings for you) such as https://fireflies.ai or https://supernormal.com or even https://otter.ai. Source: about 3 years ago
  • Ai note takers
    Well I've seen some ai tools for taking notes like https://supernormal.com/ , so I was wondering if any one has used them. My goal would be just to not have to worry about writing notes during a meeting. Source: over 3 years ago
  • Hiring / searching for culture, async collaboration and remote support
    Looks like a great tool. Do you know how it's different from Supernormal? Source: over 5 years ago

What are some alternatives?

When comparing Smith.ai and Supernormal, you can also consider the following products

Ruby Receptionists - Ruby Receptionists is a live virtual receptionist and chat company used by various multinational organizations for the effective growth of the business.

Otter.ai - Your AI meeting assistant that takes live notes and generates summaries and other insights using Meeting GenAI.

Goodcall - Phone number with an AI assistant that can answer the common requests coming into local businesses.

Fireflies.ai - Record, transcribe and search your calls

Rosie - AI Phone Answering Service

Grapevine Surveys - Grapevine is an online survey tool for employee surveys.