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Smartlook VS Userlytics

Compare Smartlook VS Userlytics and see what are their differences

LiveSession
LiveSession helps you analyze users’ behavior, improve UX, find JS bugs, and increase conversion rates using session replays, and event-based product analytics. featured
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Smartlook logo Smartlook

Qualitative analytics for websites and mobile apps Start understanding the 'whys' of your users' behaviors with clear, visual insights. With session recordings and event tracking, you get the complete picture.

Userlytics logo Userlytics

Userlytics is a website and mobile app usability testing platform.
  • Smartlook Landing page
    Landing page //
    2023-08-22

Smartlook is a qualitative analytics solution for web and mobile helping over 250,000 businesses of all sizes and industries answer the “whys” behind users’ actions — why do users churn, or why aren’t they using a feature, or why are they skipping onboarding? Now you can eliminate the guesswork.

With a unique feature set, Smartlook gives you a way to finally understand user behavior at the micro level. Always-on visitor recordings show you what every last visitor does on your website or app, and heatmaps give you mass data about where most people click and scroll. Automatic event tracking lets you know how (and how often) your visitors do specific things, while conversion funnels take those events and show you how much success you're having with conversions.

Started in 2016, Smartlook has grown into a complete solution for qualitative analytics, making guesswork a thing of the past. Stop wondering why, and start getting answers today.

  • Userlytics Landing page
    Landing page //
    2023-09-22

Userlytics is a full featured state of the art user experience research platform with a global participant group of almost 2 million panelists. Since 2009, Userlytics has been helping enterprises and agencies improve the user and customer experience of their websites, apps and prototypes. With a scalable pricing model and a diverse worldwide panel, Userlytics allows brands to run both moderated and unmoderated usability studies with as many or as few participants as they choose. In addition to its testing services, Userlytics offers a variety of optional professional services including senior UX Consultants in both Europe (Madrid) and the U.S. (San Diego & Miami). The team can help clients achieve actionable UX insights, including through the use of our proprietary ULX Score, a benchmarking platform for measuring a 360º view of Appeal, Adequacy, Distinction, Usability, Trust, Performance, Affinity and Appearance.

Smartlook features and specs

  • Comprehensive Analytics
    Smartlook provides detailed insights through session recordings, heatmaps, and event tracking, which helps businesses understand user behavior deeply.
  • User-Friendly Interface
    The platform is easy to navigate, making it accessible for users who may not be experienced with analytics tools.
  • Real-Time Data
    Smartlook offers real-time data monitoring, which allows businesses to promptly identify and address issues as they occur.
  • Cross-Platform Support
    The tool supports web, iOS, and Android platforms, enabling businesses to track user behavior across different devices seamlessly.
  • Advanced Filtering
    Users can apply advanced filters to their data, which helps in segmenting users and understanding specific behaviors more accurately.
  • Integrations
    Smartlook integrates with various third-party tools like Google Analytics, Slack, and others, providing a more versatile analytical environment.

Possible disadvantages of Smartlook

  • Data Privacy Concerns
    Recording user sessions could potentially raise privacy issues if not managed correctly, requiring strict adherence to data protection regulations.
  • Learning Curve
    Even with a user-friendly interface, new users might still encounter a learning curve when trying to utilize all features effectively.
  • Cost
    While offering a free tier, the costs can add up for premium features or advanced usage, which might be a constraint for smaller businesses.
  • Performance Impact
    The presence of session recording scripts can sometimes slow down website performance, affecting the user experience negatively.
  • Limited Free Plan
    The free plan comes with limitations in terms of data retention and the number of sessions that can be recorded, which might not be sufficient for larger businesses or detailed analysis.

Userlytics features and specs

  • Global Participant Pool
    Userlytics provides access to a diverse, global pool of participants, which helps in gathering varied user feedback and insights from different demographics and cultures.
  • Ease of Use
    The platform is user-friendly and easy to navigate for both researchers and participants, which streamlines the testing process and makes it accessible for users of different skill levels.
  • Comprehensive Reporting
    Userlytics offers detailed and comprehensive reporting tools that allow researchers to analyze user behavior effectively and generate actionable insights.
  • Multiple Device Testing
    It supports testing on a variety of devices, including desktops, mobile phones, and tablets, ensuring that user experiences can be tested across different platforms.
  • Customizable Test Scenarios
    Researchers can create highly customized test scenarios and tasks that align closely with their specific research objectives and goals.
  • Quick Participant Recruitment
    Userlytics enables fast recruitment of participants, often providing results within hours, which is beneficial for time-sensitive projects.

Possible disadvantages of Userlytics

  • Cost
    While Userlytics offers a robust set of features, it can be relatively expensive, particularly for smaller businesses or startups with limited budgets.
  • Occasional Technical Issues
    Some users have reported encountering technical issues or bugs within the platform, which can occasionally disrupt the testing process.
  • Learning Curve for Advanced Features
    Although the basic features are easy to use, there can be a steeper learning curve when trying to utilize some of the more advanced functionalities of the platform.
  • Limited Support for Niche Markets
    While the participant pool is extensive, it may still be challenging to find users for very niche markets or specific user demographics.
  • Video Quality
    Some users have experienced issues with the quality of video recordings, which can impact the clarity of user interactions and feedback.

Smartlook videos

+ Add

Smartlook - Get an insider look

More videos:

  • Review - Join the TurboTax SmartLook Team
  • Review - With TurboTax SmartLook, You're Never Alone

Userlytics videos

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Make $15 in 30 Minutes - Userlytics Review and Payment Proof

More videos:

  • Review - Make $30 an Hour Testing Websites (TryMyUI, Userlytics, & Usertesting Review)
  • Review - Userlytics Review

Category Popularity

0-100% (relative to Smartlook and Userlytics)

Smartlook

Userlytics

Web Analytics
100 100%
Web Analytics
0% 0
User Experience
61 61%
User Experience
39% 39
Analytics
100 100%
Analytics
0% 0
Usability
0 0%
Usability
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Smartlook and Userlytics

Smartlook Reviews

10 Best Mixpanel Alternatives for Product Analytics in 2024
Smartlook is an advanced analytics tool that provides real-time insights into user behaviors and experiences. Understand how users engage with your products, and identify areas for improvement in your customer experience.
Source: clickup.com
11 Hotjar alternatives and competitors in 2024
Another key consideration is that Smartlook provides most of its features on the Pro plan, whereas Hotjar limits features by plan. For example, trend analysis is only available in the Scale plan—which starts at $171 per month. When using Smartlook, this functionality is available in all plans.
Source: maze.co
12 Hotjar alternatives for website and mobile app analytics
is the product manager at Smartlook. Martin is enthusiastic about delivering the best possible customer experience. Prior to joining Smartlook as a product manager, he used to work as a consultant for Oracle NetSuite. Martin has a deep professional interest in biometric signing and work digitalization. He is also an NFL enthusiast and likes to enjoy good food (ideally while...
Source: www.smartlook.com
10 Best Hotjar Alternatives & Competitors in 2023
The second Hotjar alternative on our list is Smartlook. As a marketing analytics tool, Smartlook seems to provide its users with session recordings of visitors and allows them to create heatmaps and add events to funnels.
Source: www.socialpros.co
Top 10 CRO Tools to Boost Conversions for Free in 2023
Smartlook is one of the conversion optimization tools that claim to increase traffic rate, and, eventually, your web conversions. It offers key features like event tracking, session replays, heatmaps, and funnels.
Source: aigrow.me

Userlytics Reviews

Best 8 Affordable UserZoom Alternatives in 2023
Another excellent UserZoom alternative is Userlytics. Their broad feature set and cost-effective pricing plan have made them quite well-known. It’s a good platform to remember, especially if the tool’s visual aspects aren’t crucial to you, as the UI is a little outdated.
Source: blog.uxtweak.com
5 Best UXtweak Alternatives
Userlytics is an international cloud-based usability testing platform that serves people for quite a long time and helps small to large businesses test various digital assets such as websites, applications, prototypes, competitors, and more. The solution enables users to optimize the entire customer journey by defining the target audience.
Source: blog.uxtweak.com

Social recommendations and mentions

Based on our record, Userlytics should be more popular than Smartlook. It has been mentiond 4 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Smartlook mentions (2)

Userlytics mentions (4)

What are some alternatives?

When comparing Smartlook and Userlytics, you can also consider the following products

Hotjar - The #1 Leader in Heatmaps, Recordings, Surveys & More. Sign up for a 15-day free trial and start learning from real user behavior today!

UserTesting.com - Usability testing has never been easier. Get videos of real people speaking their thoughts as they use websites, mobile apps, prototypes and more!

Google Analytics - Improve your website to increase conversions, improve the user experience, and make more money using Google Analytics. Measure, understand and quantify engagement on your site with customized and in-depth reports.

FullStory - Meet FullStory, the app that captures all your customer experience data in one powerful platform.

UserZoom - Test, measure, and monitor UX with our cost-effective all-in-one platform. UserZoom is a cloud-based solution for online usability testing.

Mixpanel - Mixpanel is the most advanced analytics platform in the world for mobile & web.

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