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Simplehelp VS ScreenConnect

Compare Simplehelp VS ScreenConnect and see what are their differences

NinjaOne
NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools. sponsored
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Simplehelp logo Simplehelp

Web based remote support software for a one time purchase with no subscription.

ScreenConnect logo ScreenConnect

ScreenConnect is a mobile app that allows you to instantly connect with another system from anywhere with a connection to the internet. The software not only comes in a mobile app, but it has a desktop version as well for complete coverage.
  • Simplehelp Landing page
    Landing page //
    2021-09-30
  • ScreenConnect Landing page
    Landing page //
    2022-08-06

Simplehelp features and specs

No features have been listed yet.

ScreenConnect features and specs

  • Comprehensive Features
    ConnectWise Control offers a wide array of tools for remote support, access, and meetings, making it suitable for various business needs.
  • Excellent Performance
    The platform is known for its high performance, providing stable and reliable connections that are essential for effective remote support.
  • Customization
    Users can customize the interface and functionalities to suit their specific requirements, making the tool highly versatile.
  • Cross-Platform Support
    Supports multiple operating systems including Windows, macOS, Linux, iOS, and Android, offering broad usability.
  • Security
    Provides robust security features such as two-factor authentication, SSL protocols, and role-based access controls which help to protect sensitive data.
  • Scalability
    The solution can easily scale according to the size of the business, from small enterprises to large corporations.

Possible disadvantages of ScreenConnect

  • Cost
    Can be expensive for small businesses or startups, especially when compared to other remote access solutions.
  • Learning Curve
    New users may find the interface complex and may require some time to fully understand all the features and functionalities.
  • Resource Intensive
    The software can be resource-intensive, which might affect performance on older or less powerful machines.
  • Occasional Connectivity Issues
    Though generally reliable, there are occasional reports of connectivity drops which can disrupt remote sessions.
  • Limited Free Version
    The free version offers limited features and functionality, making it less appealing for businesses needing more robust capabilities.

Analysis of Simplehelp

Overall verdict

  • SimpleHelp is a solid, well-regarded remote support and remote access solution, especially valued for its self-hosted model, one-time licensing options, and strong cross-platform support, making it a cost-effective choice for many businesses.

Why this product is good

  • Self-hosted deployment gives you full control over your data and infrastructure, which is appealing for security and privacy-conscious organizations
  • Offers perpetual (one-time purchase) licensing in addition to subscriptions, which can be more economical over the long term compared to purely subscription-based competitors
  • Strong cross-platform support covering Windows, macOS, Linux, and mobile devices
  • Includes useful features like unattended access, file transfer, remote printing, session recording, and customizable branding
  • Generally praised for reliable performance, ease of setup, and responsive customer support
  • Competitive pricing that scales well for both small teams and larger enterprises

Recommended for

  • IT support teams and managed service providers (MSPs) needing reliable remote support tools
  • Businesses that prefer self-hosting for greater data control and security compliance
  • Organizations looking for a one-time purchase alternative to subscription-based remote access software
  • Companies supporting a mix of Windows, macOS, and Linux systems
  • Small to medium-sized businesses seeking a cost-effective, scalable remote access solution

Analysis of ScreenConnect

Overall verdict

  • Overall, ScreenConnect is regarded as a strong solution for businesses seeking effective remote support tools, particularly because of its comprehensive feature set and ability to streamline remote interactions securely and efficiently.

Why this product is good

  • ScreenConnect, now known as ConnectWise Control, is considered a good remote support and access tool due to its robust features, such as reliable remote desktop connection capabilities, strong security protocols, and easy integration with other IT management tools. The platform offers a user-friendly interface, customizable branding, and a high degree of scalability, making it suitable for businesses of various sizes. Additionally, it supports a wide range of operating systems and devices, ensuring flexibility in providing or receiving support.

Recommended for

    ScreenConnect is recommended for IT professionals, managed service providers (MSPs), and businesses looking to enhance their remote support capabilities. It is particularly beneficial for those who require remote troubleshooting, system administration, and access to unattended machines. It's also suitable for organizations that need to provide consistent, reliable remote support to a geographically dispersed workforce or client base.

Simplehelp videos

+ Add

SimpleHelp - Introduction

More videos:

  • Tutorial - SimpleHelp Agent Deployment Tutorial
  • Review - SimpleHelp Remote Support Server - 5/5 Tucows Review

ScreenConnect videos

+ Add

Connectwise Control Screenconnect MSP Remote Support Tool 2020 Review

More videos:

  • Demo - ConnectWise Control Demo: General Setup
  • Review - ConnectWise Control: 2019.0 Feature Preview
  • Review - ScreenConnect Remote Support Software Review
  • Review - ScreenConnect ConnectWise Control Honest Review: Unveiling My User Experience

Category Popularity

0-100% (relative to Simplehelp and ScreenConnect)

Simplehelp

ScreenConnect

Remote Desktop
6 6%
Remote Desktop
94% 94
Remote PC Access
8 8%
Remote PC Access
92% 92
Monitoring Tools
0 0%
Monitoring Tools
100% 100
Remote Support
100 100%
Remote Support
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Simplehelp and ScreenConnect

Simplehelp Reviews

We have no reviews of Simplehelp yet.
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ScreenConnect Reviews

10 Best Teamviewer Alternatives
ConnectWise Control (ex. ScreenConnect) is a remote desktop program for your organization. The service allows serving clients quickly and efficiently through remote management and with the ability for multiple specialists to work on a single project in a single window. The platform provides a flexible networking solution that can be customized, change the logo, localize the...
Source: medium.com
Provide Tech Support by Remotely Control Controlling Computers Using these 10 Tools
A quality solution for remote support, access and meetings. With ConnectWise Control, users can use remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations via remote meetings.
Source: hackernoon.com
10 Best Remote Desktop Software For Tech Support in 2022
A quality solution for remote support, access and meetings. With ConnectWise Control, users can use remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations via remote meetings.
Source: medium.com
Best remote desktop software of 2021: Paid and free choices for businesses
ConnectWise Control provides highly specialized remote access solutions targeted at specific users. Its three Support plans come with some remote access features, and include powerful tools to help IT staff and support technicians solve problems remotely. The Access plan caters for 25 devices and is aimed at those who want to connect with numerous remote devices.
Source: www.techradar.com
Teamviewer Alternatives: 10 Best Remote Desktop Software
ScreenConnect used to be a separate entity, that is until ConnectWise acquired it and renamed it as ConnectWise Control. The good thing is that the service became even better after the acquisition. The company offers ConnectWise Control as a remote desktop product for companies which provide a remote assistance to their clients. While there is no one who is stopping you to...
Source: beebom.com

What are some alternatives?

When comparing Simplehelp and ScreenConnect, you can also consider the following products

TeamViewer - TeamViewer lets you establish a connection to any PC or server within just a few seconds.

AnyDesk - AnyDesk is the world's most comfortable remote desktop application. Access all your programs, documents and files from anywhere, without having to entrust your data to a cloud service.

GoToAssist - RescueAssist, formerly GoToAssist, identifies, diagnoses & solves issues fast with our remote desktop support software. Learn more about RescueAssist today!

HeartbeatRM - Remotely access, manage, and support a fleet of computers from anywhere in one simple and fast interface

VNC Connect - VNC is remote access and control software which allows you to view and fully interact with one...

HopToDesk - Free, fast, and secure remote desktop software screen sharing, remote control, file transfer, and live chat. Free for both personal and business use without limits.

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