Software Alternatives, Accelerators & Startups

ShippingEasy VS SupportSync

Compare ShippingEasy VS SupportSync and see what are their differences

ShippingEasy logo ShippingEasy

ShippingEasy is just that: Shipping made easy. Process orders, automate shipping, get discounted rates, and optimize your entire shipping process.

SupportSync logo SupportSync

Product return management & customer service for SMBs
  • ShippingEasy Landing page
    Landing page //
    2023-04-16

Simplify and speed up the amount of time it takes to ship out orders by:

โ‹…โ‹…Phone, email and chat support to help you 7am-7pm every business day โ‹…โ‹…Processing orders from Shopify, Amazon, Etsy, eBay, and many other selling channels all from the ShippingEasy app โ‹…โ‹…Eliminating the need for copy/paste of addresses and order information forever โ‹…โ‹…Automatically updating order status back to any of your other selling platforms โ‹…โ‹…Auto-populating customs forms and simplifying international shipments โ‹…โ‹…Printing labels in batches or 1 by 1 - we support your workflow

Manage orders and inventory with Inventory Management

โ‹…โ‹…Two-way syncing for inventory, including FBAโ€”update stock levels in your online store and anywhere else you sell online in real time โ‹…โ‹…Create, send, and update purchase ordersโ€”auto-populate purchase orders, track their status, and more

Robust shipping features give you more options for customers, including:

โ‹…โ‹…Automatically email your customers a tracking # in real time โ‹…โ‹…Automated Emails and pre-built email templates to earn reviews and repeat business โ‹…โ‹…*Beautiful customized packing slips, branded and in color, or print packing slips on 4"x6" shipping labels

  • SupportSync Landing page
    Landing page //
    2021-09-19

ShippingEasy features and specs

  • User-Friendly Interface
    ShippingEasy is known for its intuitive and easy-to-navigate interface, making it accessible for users with various levels of technical expertise.
  • Integrations
    It offers seamless integrations with major eCommerce platforms such as Amazon, eBay, Shopify, and Magento, facilitating automated workflows.
  • Discounted Shipping Rates
    ShippingEasy provides access to discounted shipping rates from major carriers like USPS, FedEx, and UPS, which can save businesses money on shipping costs.
  • Automation Features
    The platform includes powerful automation tools for routine processes like order processing, batch shipping, and tracking, which help increase efficiency.
  • Customer Support
    ShippingEasy offers robust customer support, including live chat, email support, and extensive online resources like FAQs and tutorials.

Possible disadvantages of ShippingEasy

  • Cost
    While the platform offers a free trial, it can become expensive for small businesses, especially once they scale past the basic plan.
  • Learning Curve
    Despite its user-friendly interface, some users might find the initial setup and learning all the features to be somewhat overwhelming.
  • Limited International Shipping Options
    ShippingEasy has fewer options for international shipping compared to some of its competitors, which might not be ideal for businesses with a global customer base.
  • Occasional Bugs
    Some users report occasional bugs or glitches in the software, which can interrupt workflow and require time to resolve.
  • Update Frequency
    Some users have mentioned that the frequency of updates can be inconvenient, sometimes requiring reconfiguration of settings or processes.

SupportSync features and specs

  • Comprehensive Integration
    SupportSync offers seamless integration with various platforms, allowing businesses to streamline their customer service processes across different communication channels.
  • User-Friendly Interface
    The platform provides an intuitive and easy-to-navigate interface, making it accessible for users with varying levels of technical expertise.
  • Customization Options
    SupportSync allows extensive customization, enabling businesses to tailor the platform to their specific customer service needs and workflows.
  • Automation Features
    With robust automation tools, SupportSync can help reduce repetitive tasks, allowing customer service teams to focus on more complex issues.
  • Analytics and Reporting
    The platform provides detailed analytics and reporting features, giving businesses insights into their customer service performance and helping to identify areas for improvement.

Possible disadvantages of SupportSync

  • Cost
    SupportSync's pricing can be high, especially for small businesses or startups with limited budgets.
  • Complex Setup
    Initial setup and integration can be complex and time-consuming, potentially requiring dedicated resources to manage.
  • Learning Curve
    Despite its user-friendly interface, the vast array of features can present a learning curve for new users, requiring training for effective use.
  • Occasional Downtime
    Users have reported occasional downtime or performance issues, which can affect the reliability of the platform at critical times.
  • Limited Third-Party Integrations
    Although integration is a strength, some users may find SupportSync lacking in support for certain niche third-party applications that are crucial to their workflows.

ShippingEasy videos

ShippingEasy Reviews - Tutorial

More videos:

  • Tutorial - How to Ship Using ShippingEasy

SupportSync videos

SupportSync for Zendesk - Installation & Use

Category Popularity

0-100% (relative to ShippingEasy and SupportSync)
Shipping and Tracking
100 100%
0% 0
Maintenance Management
0 0%
100% 100
Shipping
89 89%
11% 11
Industries
0 0%
100% 100

User comments

Share your experience with using ShippingEasy and SupportSync. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, ShippingEasy seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

ShippingEasy mentions (3)

  • Desktop Shipper or Stamps.com?
    However, it turns out that ShippingEasy.Com is actually owned by Stamps.Com. I really can't explain the difference. But in spite of the fact that they are owned by the same company, shippingeasy.com works, and stamp.com does not. Source: almost 5 years ago
  • Cannot purchase next day air label from UPS or FEDEX.COM
    Are both websites down? Is there a third party shipping service than will allow me to purchase next day air shipping label and pick up? I tried shippingeasy.com but it gives me errors when trying to create as UPS account. Source: almost 5 years ago
  • Shipping recommendations
    You should look into shippingeasy.com, they were bought by stamps.com! Source: over 5 years ago

SupportSync mentions (0)

We have not tracked any mentions of SupportSync yet. Tracking of SupportSync recommendations started around Mar 2021.

What are some alternatives?

When comparing ShippingEasy and SupportSync, you can also consider the following products

ShipStation - Seamless eCommerce shipping fulfillment software. Wherever you sell, however you ship, ShipStation can help. Auto order import, batch label print, & more!

Applegate PRO - Applegate Marketplace helps buyers source the products and services they require for their business.

Stamps.com - Stamps.

12Return - The 12Return platform enables companies in any industry to manage the challenges of product returns in a customer-centric and circular economy.

Shippo - Shipping, easy and affordable for everyone. A set of unified APIs and tools that instantly enables you to ship your goods internationally

FactoryTalk MaintenanceSuite - Envision and Collaborate on Maintenance Activities Across Your Operation