ShellNewHandler VS 24Cevent

24Cevent's answer:

• Large retail and logistics companies
• Healthcare organizations with critical operations
• Financial services and insurance companies
• Enterprises running 24/7 infrastructure and digital services

24Cevent's answer:

24Cevent is built as a scalable cloud-based platform designed to integrate easily with a wide range of monitoring tools and systems through APIs and webhooks.

It combines real-time event processing, workflow automation, and AI-based analysis to support fast and reliable incident management at scale.

24Cevent's answer:

24Cevent stands out by focusing on what happens after monitoring.

Instead of just sending alerts, it centralizes them, reduces noise through intelligent correlation, and turns critical events into automated actions.

With 24Brains, an AI-powered Level 1 support, the platform can analyze, diagnose, and even resolve incidents before escalating—helping teams move from reactive alerting to proactive, automated incident response.

24Cevent's answer:

Most tools focus on alerting or on-call management, but still leave teams dealing with alert overload and manual processes.

24Cevent reduces alert noise, automates response workflows, and ensures that only critical incidents reach the right people with full context.

It’s designed to work alongside existing monitoring tools, not replace them, helping teams get more value from their current stack while reducing operational load.

24Cevent's answer:

24Cevent is built for IT operations, DevOps, and infrastructure teams that already use monitoring tools but struggle with alert overload, delayed response, and manual incident management.

It’s especially valuable for organizations running 24/7 operations, where missing a critical alert can directly impact the business.

24Cevent's answer:

24Cevent started with a very real and frustrating problem.

At dParadig, we were working with companies that already had monitoring in place—but the same thing kept happening. An alert would trigger at 2 a.m., no one would notice it in time, and someone would end up getting woken up just to check if it was actually an issue.

Most of the time, it wasn’t even critical.

What bothered us wasn’t the alerts themselves—it was the lack of prioritization. Not everything is urgent, but when something truly is, someone needs to know immediately.

So we asked a simple question: What if people were only interrupted when it actually mattered?

That’s how 24Cevent was born. A platform that centralizes alerts, filters out the noise, and ensures that critical incidents reach the right person—through a phone call if needed—so nothing important gets missed, without forcing teams to constantly monitor dashboards or emails.

The goal was simple: less noise, better decisions, and a more sustainable way to run 24/7 operations.