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ServiceNow VS StackStorm

Compare ServiceNow VS StackStorm and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.
Contents:
  1. ยป Base Details
  2. ยป Videos
  3. ยป Reviews
  4. ยป Alternatives

ServiceNow logo ServiceNow

ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

StackStorm logo StackStorm

StackStorm is a powerful open-source automation platform that wires together all of your apps...
  • ServiceNow Landing page
    Landing page //
    2022-07-12
  • StackStorm Landing page
    Landing page //
    2023-07-27

ServiceNow features and specs

  • Comprehensive IT Service Management
    ServiceNow provides a wide range of ITSM functionalities like incident management, problem management, change management, and asset management, making it a robust tool for IT operations.
  • Customizable
    The platform is highly customizable, allowing organizations to tailor workflows, reports, and dashboards to meet specific business needs.
  • Integration Capabilities
    ServiceNow integrates easily with other enterprise systems like ERP, CRM, and monitoring tools, facilitating cross-departmental collaboration and data sharing.
  • Scalability
    The platform is scalable and can grow with your organization, making it suitable for both small businesses and large enterprises.
  • Automation
    ServiceNow offers powerful automation features that can streamline routine tasks and processes, reducing manual effort and errors.
  • Cloud-Based
    As a SaaS platform, ServiceNow delivers regular updates and patches, ensures uptime, and offers high availability, eliminating the need for on-premises infrastructure.

Possible disadvantages of ServiceNow

  • Cost
    ServiceNow can be expensive, particularly for small to mid-sized businesses, given its licensing and implementation costs.
  • Complexity
    The platform can be complex to implement and configure, requiring specialized skills and potentially leading to a steep learning curve for new users.
  • Performance
    There can be performance issues during peak times if the system is not properly tuned, which can affect usability.
  • Customization Challenges
    While highly customizable, extensive changes can lead to difficulties with future updates and maintenance, as customizations may need to be re-applied or re-configured.
  • Vendor Lock-In
    Being deeply tied into ServiceNow's ecosystem can make it difficult to switch vendors or platforms without substantial cost and effort.
  • User Interface
    While powerful, the user interface can sometimes be seen as less intuitive compared to more modern, lightweight solutions.

StackStorm features and specs

  • Open Source
    StackStorm is an open-source automation platform, which means it is cost-effective as there are no licensing fees. Users can contribute to its development and customization.
  • Event-Driven Automation
    It supports event-driven automation, allowing users to automate complex workflows that can be triggered by events from numerous sources.
  • Flexible and Extensible
    StackStorm provides a high level of flexibility and extensibility through integrations and customizable actions, allowing it to fit various automation needs.
  • Active Community
    There is an active community supporting StackStorm, which can be beneficial for troubleshooting, sharing best practices, and seeking advice from other users.
  • Self-Service Automation
    With its GUI and command-line tools, StackStorm enables self-service automation, empowering users to initiate and manage automation tasks without deep technical expertise.

Possible disadvantages of StackStorm

  • Complex Setup
    The initial setup and configuration of StackStorm can be complex and time-consuming, requiring a good understanding of the system and its dependencies.
  • Steeper Learning Curve
    Users may experience a steep learning curve due to the wide range of features and the requirement for understanding underlying technologies like Python and YAML.
  • Dependency Management
    Managing dependencies and ensuring compatibility between different integrations and components can be challenging and require continual maintenance.
  • Resource Intensive
    Running StackStorm can be resource-intensive, which might require additional infrastructure or cloud resources, especially for large-scale deployments.
  • Limited Support
    While there is a community for support, professional support options may be limited compared to proprietary solutions, which might be a concern for enterprises needing guaranteed, reliable support.

Analysis of ServiceNow

Overall verdict

  • Overall, ServiceNow is considered a good choice for organizations looking to improve their IT service management and automate routine tasks. Its scalable and adaptable nature makes it a preferred option for medium to large enterprises. However, potential users should take into account the learning curve and implementation costs associated with this platform.

Why this product is good

  • ServiceNow is widely regarded as a robust and versatile platform that excels in IT service management (ITSM). It provides a comprehensive suite of tools that streamline processes, enhance operational efficiency, and improve service delivery. Its strengths include powerful automation capabilities, a customizable interface, and a strong integration ecosystem with other enterprise systems. Additionally, ServiceNow offers extensive reporting and analytics options, which enable organizations to gain valuable insights into their operations.

Recommended for

  • Enterprises seeking to enhance their IT service management processes.
  • Organizations looking to automate and streamline various business functions.
  • Companies requiring strong integration capabilities with existing enterprise systems.
  • Businesses needing customizable and comprehensive reporting and analytics tools.

ServiceNow videos

+ Add

User Experience | What is ServiceNow and How Can It Help Me Do My Job?

More videos:

  • Review - ServiceNow Product Review
  • Tutorial - ServiceNow Application Review - How to Disable All Mandatory Form Fields Simultaneously in Madrid

StackStorm videos

+ Add

StackStorm 101 (v0.12)

More videos:

  • Review - Recovery from OpenStack Failures using Nagios and StackStorm

Category Popularity

0-100% (relative to ServiceNow and StackStorm)

ServiceNow

StackStorm

Help Desk
100 100%
Help Desk
0% 0
Automation
0 0%
Automation
100% 100
IT Service Management
100 100%
IT Service Management
0% 0
Workflow Automation
0 0%
Workflow Automation
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare ServiceNow and StackStorm

ServiceNow Reviews

Choose an ideal ITAM software: Top 15 asset management tools
ServiceNow IT Asset Management (ITAM) isnโ€™t just about tracking assets โ€” itโ€™s like your backstage tech conductor. It doesnโ€™t miss a beat. It syncs up your EC2s, Azure VMs, on-prem servers, and network gear like a pro. Big players like Uniper and Covรฉa Insurance? Theyโ€™re already using it to cut the noise and stay lean.
Source: cloudaware.com
TOP RPA tools you should never miss | Octoparse RPA
ServiceNow RPA allows customers to build and run unattended automation natively within the ServiceNow platform. Its out-of-the-box connectors to over 50 apps that are commonly used alongside ServiceNow, such as Salesforce, Office 365, ZenDesk, and more. This enables easy automation of workflows across systems. It also has a visual interface for creating automation without...
Source: www.octoparse.ai
13 tools to use for DevSecOps automation
๐Ÿ’ฐ ServiceNow is a cloud computing platform to help companies manage digital workflows for their operations. The ServiceNow node allows you to manage, among others, incidents, business services, and user roles.
Source: n8n.io
The Best Asset Management Software of 2017
Bottom Line: ServiceNow asset management is usable from a features perspective, but is burdened by a complex user interface that's mostly the result of it being part of a much larger business application framework.
Source: au.pcmag.com

StackStorm Reviews

We have no reviews of StackStorm yet.
Be the first one to post

Social recommendations and mentions

Based on our record, ServiceNow seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

ServiceNow mentions (2)

  • Case creation via email
    The instance email address is tied to the instance name. Rename the instance and the email address also changes. You cannot change the email address otherwise. However, as mentioned, you can have a custom email address [something@yourdomain.com](mailto:something@yourdomain.com) forward to the instance email address. From a user perspective, they wouldn't be using a servicenow.com email address and you have to... Source: over 3 years ago
  • Is there a payment service that can be used in the Caribbean?
    Wrong sub, friend. This is for the product servicenow. Source: over 4 years ago

StackStorm mentions (0)

We have not tracked any mentions of StackStorm yet. Tracking of StackStorm recommendations started around Mar 2021.

What are some alternatives?

When comparing ServiceNow and StackStorm, you can also consider the following products

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

Apache Airflow - Airflow is a platform to programmaticaly author, schedule and monitor data pipelines.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

RunDeck - RunDeck is an open source automation service with a web console, command line tools and a WebAPI.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Alloy Automation - Launch SaaS integrations faster

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