Software Alternatives, Accelerators & Startups

Sass VS LiveAgent

Compare Sass VS LiveAgent and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Sass logo Sass

Syntatically Awesome Style Sheets

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Sass Landing page
    Landing page //
    2021-09-19
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Sass features and specs

  • Nesting
    Sass allows for nested syntax, making it easier to target specific elements and providing a clear, hierarchical structure to CSS code.
  • Variables
    Sass supports variables that can store values such as colors, fonts, or any CSS value, making it simple to maintain and update styles.
  • Mixins
    Mixins in Sass enable reusable chunks of code, which can dramatically reduce redundancy and simplify complex CSS.
  • Partials and Import
    With Sass, CSS can be split into smaller, more manageable partial files which are then imported into a central stylesheet, enhancing modularity and organization.
  • Control Directives
    Sass includes control directives (such as @if, @for, @each) that allow for conditional logic and loops, providing more dynamic CSS generation.
  • Built-in Functions
    Sass offers a variety of built-in functions for manipulating colors, strings, and other values, empowering developers to create more sophisticated styles.
  • Compass and Other Frameworks
    Sass can be extended with frameworks such as Compass, which provides additional mixins and functionality, speeding up development.
  • Community and Documentation
    Sass has a strong community and comprehensive documentation, which makes it easier to find solutions to problems and learn best practices.

Possible disadvantages of Sass

  • Learning Curve
    Sass introduces various features and syntax that may require additional time and resources to learn and adopt, especially for developers new to pre-processors.
  • Dependency on Compilation
    Sass needs to be compiled into standard CSS, which requires build tools and adds an extra step in the development workflow.
  • Tooling Requirements
    Using Sass effectively often involves additional tools like Node.js, npm, and task runners (e.g., Gulp, Grunt), which can complicate setup and maintenance.
  • Performance
    In large projects, the compilation time for Sass can become noticeable, potentially slowing down the development process, especially when dealing with extensive stylesheets.
  • Compatibility
    Older projects or those not built with modern development tools might face compatibility issues when integrating Sass, requiring significant refactoring.
  • Overhead
    For smaller projects, the overhead of setting up and maintaining Sass and its related tools may not be justified compared to the benefits gained.

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Analysis of Sass

Overall verdict

  • Sass is considered a valuable tool for web developers looking to streamline their CSS writing process, maintain scalability, and enhance productivity.

Why this product is good

  • Sass is a powerful CSS preprocessor that extends CSS with features like variables, nested rules, mixins, and functions. It helps maintain large stylesheets by providing more dynamic and reusable code structures compared to plain CSS.

Recommended for

  • Front-end developers aiming to improve code maintainability.
  • Projects with large, complex stylesheets.
  • Teams that work collaboratively on front-end projects.
  • Developers transitioning from design to development who require easier CSS management.

Analysis of LiveAgent

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Sass videos

The Armalite AR10 Super SASS

More videos:

  • Review - Armalite Super SASS
  • Review - M110 SASS to 800yds: Practical Accuracy (Leupold Mk4, US Sniper Rifle)
  • Review - Anatomy of the Semi Automatic Sniper System (SASS): Featuring the Lone Star Armory TX10 DM Heavy
  • Review - ArmaLite XM110 Rifle to AR10 Super SASS

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Sass and LiveAgent)
Developer Tools
100 100%
0% 0
Customer Support
0 0%
100% 100
Design Tools
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Sass and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Sass and LiveAgent

Sass Reviews

We have no reviews of Sass yet.
Be the first one to post

LiveAgent Reviews

  1. Usama Idrees
    · CEO & CTO at HUK SONS ·
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfaction—a must-have for scaling tech-driven businesses.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training required—our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    👎 Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    · CEO ·
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, Sass seems to be more popular. It has been mentiond 145 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Sass mentions (145)

  • Sass-lang dev embeds "Free Palestine" site alert
    Top of https://sass-lang.com/ says "free palestine" since March 2024 and previously it said "black lives matter" since at least 2023. Plenty of websites had or have Ukrainian flags showing support. The web isn't apolitical. I don't see how the website affects the (installable, open source) software. - Source: Hacker News / 9 days ago
  • Storybook Starter Guide: Learn Design System Principles
    For example, at CKEditor, we use a hybrid approach — Syntactically Awesome Style Sheets (Sass) preprocessor and CSS variables:. - Source: dev.to / 2 months ago
  • Build Content Management System with React and Node: Beginning Project Setup
    SASS - Sass, or Syntactically Awesome Stylesheets, is a CSS preprocessor that extends the functionality of CSS with features like variables, nesting, and mixins. Integrating Sass with React allows for more maintainable and modular styling by enabling the use of these advanced CSS features within React components. - Source: dev.to / 3 months ago
  • Chapter 1: setup, CSS, version control and SASS
    In addition to this, we might want to use some of the power of SASS on our site. - Source: dev.to / 3 months ago
  • Minimalist blog with Zola, AWS CDK, and Tailwind CSS - Part 1
    This command will prompt a few questions, among them if you want to use SaSS compilation and if you would like to have a search enabled. - Source: dev.to / 3 months ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing Sass and LiveAgent, you can also consider the following products

PostCSS - Increase code readability. Add vendor prefixes to CSS rules using values from Can I Use. Autoprefixer will use the data based on current browser popularity and property support to apply prefixes for you.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Tailwind CSS - A utility-first CSS framework for rapidly building custom user interfaces.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Stylus - EXPRESSIVE, DYNAMIC, ROBUST CSS

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.