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SalesforceIQ VS Zoho CRM

Compare SalesforceIQ VS Zoho CRM and see what are their differences

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SalesforceIQ logo SalesforceIQ

SalesforceIQ is one of the most popular and well featured customer relationship management platforms around.

Zoho CRM logo Zoho CRM

Omnichannel CRM for Businesses of all sizes
Visit Website
  • SalesforceIQ Landing page
    Landing page //
    2023-09-13
  • Zoho CRM Landing page
    Landing page //
    2022-03-09

Zoho CRM empowers small to large-sized organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management in a single business system. Zoho has over 40 in-built app integrations and 500+ third-party extensions to choose from. More than 60 million users worldwide trust Zoho.

SalesforceIQ

Website
essentials.salesforce.com
Pricing URL
Official SalesforceIQ Pricing
$ Details
-
Platforms
-
Release Date
-
Edit details

Zoho CRM

Website
zoho.com
Pricing URL
Official Zoho CRM Pricing
$ Details
freemium $14.0 / Annually ($14 USD/monthly on Annual Subscription.)
Platforms
Cloud Web iOS Android iPhone
Release Date
1996 June
Edit details

SalesforceIQ features and specs

  • Integration with Salesforce
    SalesforceIQ seamlessly integrates with the Salesforce ecosystem, enabling users to synchronize data between various Salesforce tools and applications. This unification allows for comprehensive data management and analysis within a single platform.
  • User-Friendly Interface
    The platform features an intuitive and easy-to-navigate interface, making it accessible for users with varying levels of technical expertise. This simplicity helps reduce the learning curve and speeds up user adoption.
  • Automation Capabilities
    SalesforceIQ offers robust automation tools that streamline repetitive tasks, such as data entry and follow-ups. This automation helps boost productivity and allows sales teams to focus on higher-value activities.
  • Mobile Accessibility
    The platform can be accessed on mobile devices, ensuring that users can manage their sales processes on-the-go. This mobile capability enhances flexibility and enables real-time updates.
  • Scalability
    SalesforceIQ is designed to scale with the growth of your business. It can accommodate increasing data volumes and user counts, making it suitable for businesses of all sizes.

Possible disadvantages of SalesforceIQ

  • Cost
    SalesforceIQ and Salesforce products, in general, can be relatively expensive, especially for small businesses or startups. The cost may include subscriptions, add-ons, and potential customization fees.
  • Complexity of Setup
    Initial setup and customization of SalesforceIQ can be complex and time-consuming. Businesses may require professional services or experienced IT staff to properly configure the platform to meet their needs.
  • Learning Curve for Advanced Features
    While the basic interface is user-friendly, mastering advanced features and integrations can be challenging. Users may need additional training or support to fully leverage the platform's capabilities.
  • Limited Offline Access
    SalesforceIQ primarily operates online, and its offline capabilities are limited. This reliance on internet connectivity can be a liability in areas with inconsistent or poor internet service.
  • Dependency on Salesforce Ecosystem
    Since SalesforceIQ is deeply integrated with the Salesforce ecosystem, businesses may find it challenging to switch to a different CRM platform without extensive adjustments and potential data migration headaches.

Zoho CRM features and specs

  • Sales Force Automation
    Lead, Deal and Contact Management; Workflow Automation
  • Process Management
    Sales Process Builder; Processing Rules
  • Omnichannel
    Email; Telephony; Social; Customer Portals
  • Analytics and Reporting
    Reports; Analytical Components; Capabilities
  • Sales Enablement
    Quotes and Finance; Partner Portals; Calendar; G Suite and Office 365
  • Performance Management
    Forecasting; Currencies; Territory Management; Gamification
  • Predictive Intelligence
    Lead and Deal Prediction; Macro Suggestions; Zia Voice
  • Customization
    Layouts; Custom Components; Views and Filters; Global Selling
  • Marketing Automation
    Customer Segmentation; Lead Nurturing; Google Ad Integrations; Event Management
  • Team Collaboration
  • Mobile Apps
  • Security
    Roles, Profiles, Teams; Data Security; Compliance
  • Developer Platform
    REST API; Widgets; Web and Mobile SDK; Functions

Analysis of SalesforceIQ

Overall verdict

  • SalesforceIQ is generally considered a good option for small to medium-sized businesses looking for an affordable and efficient CRM solution that offers essential functionalities without the complexity of more extensive Salesforce products.

Why this product is good

  • SalesforceIQ, now part of Salesforce Essentials, offers a streamlined CRM solution built on the Salesforce platform. It provides small businesses with tools to manage customer relationships efficiently, with features such as email integration, task automation, and a user-friendly interface. The cloud-based nature and integration capabilities with other Salesforce tools make it an appealing choice for users already in the Salesforce ecosystem.

Recommended for

    Small businesses, startups, and teams who need a simple CRM solution that's scalable as their business grows. It's ideal for those who want basic CRM features and easy access to Salesforce’s broader ecosystem without needing extensive customization.

Analysis of Zoho CRM

Overall verdict

  • Overall, Zoho CRM is a solid choice for businesses looking for a cost-effective CRM solution with extensive features and customization options. It provides good value for money and is suitable for a wide range of industries.

Why this product is good

  • Zoho CRM is considered good due to its affordability, robust feature set, and flexibility. It offers a comprehensive suite of tools that help businesses manage customer relationships effectively. Some key features include lead and contact management, workflow automation, analytics, reporting, and integration with other Zoho tools and third-party applications. Zoho CRM is also praised for its user-friendly interface and strong customer support.

Recommended for

    Zoho CRM is recommended for small to medium-sized businesses that require a scalable solution to manage their customer relationships. It's ideal for organizations seeking to enhance their sales processes, improve customer engagement, and streamline business operations without incurring high costs. Additionally, companies already using Zoho's suite of applications may benefit from the seamless integration options available within the Zoho ecosystem.

SalesforceIQ videos

+ Add

Introducing SalesforceIQ for Small Business - Spring '16

More videos:

  • Review - CRM | SalesforceIQ Essentials

Zoho CRM videos

+ Add

Get to know Zoho CRM

More videos:

  • Review - Zoho CRM vs. Salesforce Sales Cloud
  • Review - ZOHO CRM Review - CRM software review
  • Review - Zoho CRM Review (2019) - Yes, It's Cheap. But Is It Also Good?
  • Review - Zoho CRM 2021 Review: What Is It, Key Features, Pros And Cons, And More
  • Review - Zoho CRM Review 2021
  • Review - Zoho CRM Review: Good value, but flawed a lot of non-essential ways
  • Tutorial - How to use Zoho CRM | Free CRM Software for Small Business [2023]

Category Popularity

0-100% (relative to SalesforceIQ and Zoho CRM)

SalesforceIQ

Zoho CRM

Sales
2 2%
Sales
98% 98
CRM
1 1%
CRM
99% 99
Sales Workflow
100 100%
Sales Workflow
0% 0
CRM Platforms
0 0%
CRM Platforms
100% 100

User comments

Share your experience with using SalesforceIQ and Zoho CRM. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare SalesforceIQ and Zoho CRM

SalesforceIQ Reviews

10 Best eCommerce CRM Softwares | eCommerce Solutions 2020
It's super easy to set up SalesforceIQ, simply link it to your Gmail, and you're good to go. All your phone calls, meetings, and emails are captures, and you can begin to focus on making sales.
Source: www.3dsellers.com

Zoho CRM Reviews

  1. Ronit
    · Marketing at Amdocs ·
    Maximizing Efficiency with Zoho CRM: My 2024 Experience

    Zoho CRM is recognized for its robust features and continuous updates, making it a strong contender in the customer relationship management space. Users appreciate its customization options, which allow businesses to tailor the CRM to their specific needs, enhancing usability and effectiveness.

    🏁 Competitors: G-Droid
  2. alexwatsonisme
    · Working at Mobile Internist ·
    Web-based online office suite

    Zoho CRM empowers SMBs & enterprises with a 360º customer relationship lifecycle management solution. Key features include contact management, sales funnels, pipeline management, workflow automation, AI-powered conversational assistant, task management, managing marketing campaigns, sales forecasting, customer support & service, inventory management, reporting & analytics, and seamlessly integrating with 500+ popular business apps in a single business system.

Why We’re Building Mria CRM: The First Truly Native CRM for Jira
Next, we tried going outside the Atlassian ecosystem – using standalone CRMs like Zoho and Pipedrive. While these platforms were powerful, integrating them with Jira was costly, complex, and prone to syncing issues. We constantly battled data silos, duplicated effort, and poor visibility across systems. What we gained in CRM functionality, we lost in efficiency.
Source: mriacrm.com
Top 9 Best Copper CRM Alternatives for Businesses in 2023
Zoho CRM is one of several programs available in Zoho’s app ecosystem, which is similar to Salesforce’s app exchange. Zoho CRM’s reporting is solid, allowing users to report across products, locations, and applications. The CRM provides basic contact management as well as automation, such as transforming website visitors into leads.
Source: magenest.com
Top 21 Salesforce’s Competitors and Alternatives
Zoho offers a cloud-based CRM designed to help businesses create, manage, and organize data to boost sales and revenue. The company attracted more than 10 million users in 2020, reaching over 60 million users. For full-year 2021, Zoho’s revenue surged to $690 million.
Source: bstrategyhub.com
14 Best Copper CRM Alternatives to Use in 2022
Zoho CRM is a reliable Copper CRM alternative that helps you engage with customers more effectively. You can connect with your prospects and customers using their preferred communication channels, including emails, social media, etc. Zoho CRM helps conserve time and resources by automating time-consuming tasks. Real-time reporting and analytics help you track relevant KPIs...
Source: www.bigcontacts.com
10 Best eCommerce CRM Softwares | eCommerce Solutions 2020
Many companies use this CRM tool to help out their customers. We love how you can link Zoho CRM to your Facebook and Twitter pages - this could be especially useful for eCommerce stores that focus on these areas to market their company.
Source: www.3dsellers.com

Social recommendations and mentions

Based on our record, Zoho CRM seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

SalesforceIQ mentions (0)

We have not tracked any mentions of SalesforceIQ yet. Tracking of SalesforceIQ recommendations started around Mar 2021.

Zoho CRM mentions (1)

  • Program for managing missed call messages?
    Another option would be zoho.com/crm. We used this one at a much smaller firm that I worked at (5 attorneys, 3 paralegals, 1 secretary). Source: over 2 years ago

What are some alternatives?

When comparing SalesforceIQ and Zoho CRM, you can also consider the following products

Pipedrive - Sales pipeline software that gets you organized. Helps you focus on the right deals, so easy to use that salespeople just love it. Great for small teams.

Insightly - Insightly is the easy, powerful and affordable online Customer Relationship & Project Management Software used by over 400,000 small businesses world wide

Freshsales CRM - A full-fledged CRM for high-velocity sales teams.

Copper - Copper (formerly ProsperWorks) is easy-to-use customer relationship management for small businesses. Capture contacts and sales leads direct from Gmail with our simple CRM.

SugarCRM - SugarCRM enables businesses to create extraordinary customer relationships with the most innovative and affordable CRM solution in the market.

Base CRM - Customer relationship management (CRM) & sales software geared towards making your small business, mid-market or enterprise sales team 10x more productive.

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