Software Alternatives & Reviews

Rootly VS Suptask

Compare Rootly VS Suptask and see what are their differences

Rootly logo Rootly

Rootly helps build a consistent incident response process by automating manual admin work like creating incident channels, Jira tickets, Zoom rooms, and generating postmortem timelines, all from within Slack.

Suptask logo Suptask

Team ticketing purely on Slack based on your conversations
  • Rootly Landing page
    Landing page //
    2022-07-31
  • Suptask Landing page
    Landing page //
    2023-05-17

The next-generation team-to-team AI ticketing system that empowers your conversations on Slack. Helping you find the right answers, improve collaborations and achieve faster resolution times.

Your employees are all on Slack, why force them somewhere else to manage tickets? With a Slack native ticketing system, you increase collaboration across teams and empower an efficient ticketing process.

With a new unique model of working with tickets, Suptask is enabling complete teams to be engaged and involved in the remediation process of tickets.

With a ticketing solution that runs natively inside of your Slack workspace where users can enable tickets in their conversations to request, assign, prioritize, overview, search and respond to tickets - without leaving Slack.

We are creating faster turnaround times on solving tickets, moving teams closers to each other, and improving your customer satisfaction.

Rootly

Website
rootly.com
$ Details
-
Platforms
-
Release Date
-

Suptask

$ Details
freemium $7.0 / Monthly (per Agent)
Platforms
Slack
Release Date
2022 February

Rootly videos

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Suptask videos

What is Suptask?

Category Popularity

0-100% (relative to Rootly and Suptask)
Developer Tools
100 100%
0% 0
Productivity
0 0%
100% 100
Slack
72 72%
28% 28
Customer Support
0 0%
100% 100

User comments

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Social recommendations and mentions

Based on our record, Rootly seems to be more popular. It has been mentiond 14 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Rootly mentions (14)

  • Grafana Labs launches free incident management tool in Grafana Cloud
    This looks great and cool to see more innovation in the space. We've been using Rootly https://rootly.com and love it. - Source: Hacker News / over 1 year ago
  • What’s the weirdest outage reason you dealt with throughout your career?
    This ultimately led me to build https://rootly.com/ to make managing incidents and outages easier :). Source: over 1 year ago
  • Ask HN: What are some examples of well-written post mortems?
    Roblox one is one of my favourite: https://blog.roblox.com/2022/01/roblox-return-to-service-10-28-10-31-2021/. FWIW - my company https://rootly.com/ builds a tool that helps automate postmortem write ups (e.g. Timeline creation, etc). - Source: Hacker News / over 1 year ago
  • We’re making our on-call calculator free
    Have you looked at https://rootly.com/ before? - Source: Hacker News / over 1 year ago
  • Ask HN: Do you have something you continually work on for years?
    My co-founder and I were working at Instacart and started building https://rootly.com/ (incident management on Slack) before turning it into a full-time job, building a team, and now working with some fantastic companies like Canva, Grammarly, Squarespace, OpenSea, etc! - Source: Hacker News / over 1 year ago
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Suptask mentions (0)

We have not tracked any mentions of Suptask yet. Tracking of Suptask recommendations started around May 2022.

What are some alternatives?

When comparing Rootly and Suptask, you can also consider the following products

incident.io - Create, manage and resolve incidents directly in Slack. Leave the rest to us.

elasticfox - Meet Elasticfox, a simple alternative to complex ticketing systems for businesses looking to streamline internal assistance.

ResQ Labs - Manage and resolve incidents in Slack.

Halp - Slack-first ticketing for internal helpdesk

FireHydrant.io - FireHydrant helps teams organize and remedy incidents quickly when their system experience disruptions.

Halp for Microsoft Teams - An internal help desk built into Teams