RingCentral
Dialpad
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Nextiva
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CloudTalk
Grasshopper
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QEval
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Call Center Human Quality Assurance
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QEval is a SaaS quality monitoring platform for contact centers. Built by Etech Global Services, it combines manual QA workflows with AI powered speech analytics to evaluate interactions, track compliance, automate scoring, and manage agent performance across voice, chat, and email.
RingCentral QEvalRingCentral is particularly recommended for small to large businesses seeking an integrated communication and collaboration platform. It is ideal for companies with remote teams who require a reliable, unified system that supports mobile and desktop use. Additionally, businesses looking for advanced features like video conferencing, call center management, and CRM integrations will find RingCentral highly beneficial.
QEval's answer:
QEval was built by a contact center operator, not a software company. Etech Global Services has run BPO operations since 2003, and QEval emerged from solving quality monitoring challenges across their own centers before being offered as a standalone product. This operational origin means the platform addresses practical workflow requirements that pure software vendors often overlook, including calibration processes, dispute resolution, and coaching accountability tracking. The platform also combines manual QA capabilities with AI powered automation in a single system. Organizations can start with traditional scorecard based evaluations and expand to 100% interaction coverage through speech analytics without replacing their quality program infrastructure.
QEval's answer:
QEval serves contact centers across telecommunications, healthcare, financial services, pharmaceutical, retail, and technology sectors. Client operations range from mid market teams to enterprise organizations with multi site deployments. Specific customer references are available upon request.
QEval's answer:
Three factors typically drive the decision: First, integration flexibility. QEval connects to existing telephony, CRM, and recording systems rather than requiring platform replacement. Organizations can deploy within their current technology stack. Second, operational depth. The platform includes features that matter to working QA teams: evaluation calibration tools, dispute workflows, coaching assignment tracking, and compliance alerting. These capabilities reflect requirements identified through Etech's own contact center operations. Third, pricing structure. QEval offers transparent per user pricing starting at $40/month without enterprise minimums, making it accessible to mid market contact centers that larger vendors often overlook. QEval received the ICMI Global Contact Center Award and was named a Core Performing Provider in CMP Research's 2025 Prism for Automated QA/QM.
QEval's answer:
QEval serves contact center operations teams responsible for quality assurance, compliance monitoring, and agent performance management. Primary users include: Quality Assurance Managers who need to evaluate interactions, calibrate scoring consistency, and generate compliance reports. Contact Center Directors and VPs who require visibility into performance trends across teams, campaigns, and locations. Training and Coaching Leads who use evaluation data to identify skill gaps and assign targeted development activities. Compliance Officers in regulated industries (healthcare, financial services, insurance, telecommunications) who must document adherence to scripting requirements and regulatory guidelines.
QEval's answer:
QEval is a cloud hosted SaaS platform with the following technology components: Cloud Infrastructure: Hosted on secure servers using SSL/TLS encryption protocols with isolated, role based access controls. Speech Analytics Engine: Proprietary ASR (Automatic Speech Recognition) technology for transcription and interaction analysis, with natural language processing for sentiment detection and keyword identification. Integration Layer: APIs, SFTP, and AWS S3 connectivity for integration with telephony systems, CRMs, call recording platforms, and dialing systems. Analytics and Reporting: Business intelligence capabilities for KPI dashboards, trend analysis, and predictive performance modeling. The platform maintains compliance with data security requirements for regulated industries and supports masked data and recording functionality for privacy protection.
Based on our record, RingCentral seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Systems like 8x8/RingCentral/Vonage or even Voip.ms might be ideal for you. Source: over 4 years ago
I saw www.calltrackingmetrics.com ; ringcentral.com ; twilio.com ; Zadarma. At this moment it seems that calltrackingmetrics seems to be the first solution I would try because they put in front of their ads the fact to track with google ads. Twilio seems to be too much complex to use and they don't have an iPhone app ; ringcentral I don't know and Zadarma seems good. Source: about 5 years ago
I use unitelvoice.com. It works fine has an app and can forward to my cell number. Used to use ringcentral.com it was fine when it worked but support was crap. Source: over 5 years ago
Dialpad - Switch is a cloud-based phone system built for Google Apps users.
Scorebuddy - SO WHAT IS SCOREBUDDY ALL ABOUT?Years ago, physical score cards or computer spreadsheets were used to track customer interactions.
Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs
PlayVox - With PlayVox you can run your QA, Coaching, Training and Motivation programs in one place in order to improve CSAT and other relevant KPIs.
Nextiva - Business VoIP, cloud phone systems trusted by more than 150,000 companies. Powered by the leading cloud PBX VoIP platform, Nextiva is rated the best business VoIP service provider.
Qualicore.co.za - Outsourcing QA, BPO quality assurance, and call centre QA software for teams in 30+ countries. Score calls, automate coaching, POPIA & GDPR compliance. Free 30-day trial.