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Request Tracker VS Tettra

Compare Request Tracker VS Tettra and see what are their differences

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Request Tracker logo Request Tracker

open-source enterprise grade issue and ticket tracking system

Tettra logo Tettra

Tettra is a company wiki that helps teams manage and share organizational knowledge.
  • Request Tracker Landing page
    Landing page //
    2023-07-30
  • Tettra Landing page
    Landing page //
    2023-08-19

Request Tracker videos

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Introduction to Request Tracker (RT)

More videos:

  • Review - Deploying Request Tracker

Tettra videos

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Tettra app: Organize processes & team documentation

More videos:

  • Review - Tettra Product Explainer Video

Category Popularity

0-100% (relative to Request Tracker and Tettra)

Request Tracker

Tettra

Customer Support
100 100%
Customer Support
0% 0
Productivity
0 0%
Productivity
100% 100
Help Desk
100 100%
Help Desk
0% 0
WiKi
0 0%
WiKi
100% 100

User comments

Share your experience with using Request Tracker and Tettra. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Request Tracker and Tettra

Request Tracker Reviews

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Tettra Reviews

Best 25 Software Documentation Tools 2023
Tettra is a knowledge management and internal documentation tool that is designed to help teams organize, share, and collaborate on internal knowledge and documentation.
Source: www.uphint.com
12 Most Useful Knowledge Management Tools for Your Business
As for the pricing, like most other KM software, Tettra’s free for smaller teams (under ten users). If you have between 10 and 250 users, you’ll pay $10 per user every month and get unlimited storage and version history.
Source: www.archbee.com
The Best 20 Wiki Software For Your Business& Internal Knowledge for 2022
A simple and smart wiki tool, Tettra helps you document your business processes, policies, and other critical information in a centralized platform. Answering employees’ questions and onboarding new employees is a breeze with this wiki software. It allows all your teams to work together and contribute knowledge, track updates, and keep everyone on the same page. The tool is...
Source: www.proprofskb.com
The 11 Best Slite Alternatives in 2022- Free Tools Included!
“Tettra allows us to easily store all our docs, links, SOPs, guidelines, and more in one place where everyone has access. There are multiple levels to the wiki so we can create top-secret internal docs while also granting access to more public information when people sign in via Slack. Further, docs can be entirely public in case we don’t care who is accessing them.
Source: remoteverse.com

Social recommendations and mentions

Based on our record, Request Tracker seems to be a lot more popular than Tettra. While we know about 22 links to Request Tracker, we've tracked only 2 mentions of Tettra. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Request Tracker mentions (22)

  • I don't want to fill out your contact form
    > Hook up a shared mailbox, collaborative inbox, or one of the many off-the-shelf customer service solutions like Zendesk, Zoho Desk, Freshdesk, Zammad, osTicket, or FreeScout to your email. This list is missing the classic, and still excellent, Request Tracker. https://bestpractical.com/request-tracker https://github.com/bestpractical/rt (I have no affiliation,... - Source: Hacker News / 9 days ago
  • Ask HN: Helpdesk/ticketing software for small SaaS company
    At a previous company we used RT (open source), self hosted: https://bestpractical.com/request-tracker We hooked it into help@company.com emails and also made a web page that allowed customers to ask for support when they were logged in. The web page would add customer details when signed in so the CS staff didn't have to look as much stuff up to answer the question. They have cloud-hosted plans though I have no... - Source: Hacker News / 8 months ago
  • Shelf – open-source asset management software
    Request Tracker is an older ticket system that also does asset management and can associate tickets with assets. It can be rather tedious to configure, as I recall, but it can do almost whatever you want. Hope you know some perl. Have not used it in at least 5 years. https://bestpractical.com/request-tracker. - Source: Hacker News / 10 months ago
  • Ticketing Systems
    I have had good luck with RT Https://bestpractical.com/request-tracker It was a good mix of customizable and supported. Source: 11 months ago
  • Open source employee management and help ticket system?
    We used this several versions back. We just outgrew it. https://bestpractical.com/request-tracker. Source: 12 months ago
View more

Tettra mentions (2)

What are some alternatives?

When comparing Request Tracker and Tettra, you can also consider the following products

osTicket - osTicket is a widely-used open source support ticket system.

Slite - Your company knowledge

Zammad - The Zammad - Help Desk and Ticket System - Community Page

Confluence - Confluence is content collaboration software that changes how modern teams work

Redmine - Flexible project management web application

Notion - All-in-one workspace. One tool for your whole team. Write, plan, and get organized.

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