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Request Tracker VS Confluence

Compare Request Tracker VS Confluence and see what are their differences

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The platform for exceptional customer service at scale. featured
Contents:
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  3. » Reviews
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Request Tracker logo Request Tracker

open-source enterprise grade issue and ticket tracking system

Confluence logo Confluence

Confluence is content collaboration software that changes how modern teams work
  • Request Tracker Landing page
    Landing page //
    2023-07-30
  • Confluence Landing page
    Landing page //
    2023-10-16

Request Tracker videos

+ Add

Introduction to Request Tracker (RT)

More videos:

  • Review - Deploying Request Tracker

Confluence videos

+ Add

Confluence Cloud Product Demo 2019

More videos:

  • Demo - Atlassian Confluence Demonstration Video
  • Review - (2016) Introduction to Confluence: Create, share, and collaborate on projects in one place

Category Popularity

0-100% (relative to Request Tracker and Confluence)

Request Tracker

Confluence

Customer Support
100 100%
Customer Support
0% 0
Project Management
5 5%
Project Management
95% 95
Help Desk
100 100%
Help Desk
0% 0
Task Management
0 0%
Task Management
100% 100

User comments

Share your experience with using Request Tracker and Confluence. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Request Tracker and Confluence

Request Tracker Reviews

We have no reviews of Request Tracker yet.
Be the first one to post

Confluence Reviews

Best Gitbook Alternatives You Need to Try in 2023
Confluence is a collaboration tool from Atlassian that focuses on remote-ready teams that need to organize content. It has a built-in editor and allows for version control, making it easy to track changes and collaborate with team members. Confluence also has a wide range of templates and add-ons available, allowing users to add all types of documents for a knowledge base....
Source: www.archbee.com
Best 25 Software Documentation Tools 2023
Confluence is the perfect way to collaborate with your team. Is a web-based team collaboration and documentation tool. It helps teams work together, share information and create documentation in a centralized and organized manner. It's a platform that allows the team to create, edit, and organize content such as documents, pages, blogs and multimedia.
Source: www.uphint.com
Introduction to Doxygen Alternatives In 2021
Confluence is a tool in the innovation stack category of project management. In Confluence, it is easy to capture the details which is often lost in email inboxes and shared network drives due to the fact that it is easy to browse, update, as well as use.
Source: www.webku.net
12 Most Useful Knowledge Management Tools for Your Business
The biggest downside to Confluence is that, although it offers incredible features, users have to pay extra for some of them. However, if you have ten or fewer users, you can use the tool for free.
Source: www.archbee.com
Doxygen Alternatives
Confluence is a tool in the technology stack category of project management. In Confluence, it is easy to capture the information which is often lost in email inboxes and shared network drives because it is simple to search, update, as well as use.
Source: www.educba.com

Social recommendations and mentions

Based on our record, Request Tracker seems to be more popular. It has been mentiond 22 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Request Tracker mentions (22)

  • I don't want to fill out your contact form
    > Hook up a shared mailbox, collaborative inbox, or one of the many off-the-shelf customer service solutions like Zendesk, Zoho Desk, Freshdesk, Zammad, osTicket, or FreeScout to your email. This list is missing the classic, and still excellent, Request Tracker. https://bestpractical.com/request-tracker https://github.com/bestpractical/rt (I have no affiliation,... - Source: Hacker News / 23 days ago
  • Ask HN: Helpdesk/ticketing software for small SaaS company
    At a previous company we used RT (open source), self hosted: https://bestpractical.com/request-tracker We hooked it into help@company.com emails and also made a web page that allowed customers to ask for support when they were logged in. The web page would add customer details when signed in so the CS staff didn't have to look as much stuff up to answer the question. They have cloud-hosted plans though I have no... - Source: Hacker News / 9 months ago
  • Shelf – open-source asset management software
    Request Tracker is an older ticket system that also does asset management and can associate tickets with assets. It can be rather tedious to configure, as I recall, but it can do almost whatever you want. Hope you know some perl. Have not used it in at least 5 years. https://bestpractical.com/request-tracker. - Source: Hacker News / 11 months ago
  • Ticketing Systems
    I have had good luck with RT Https://bestpractical.com/request-tracker It was a good mix of customizable and supported. Source: 12 months ago
  • Open source employee management and help ticket system?
    We used this several versions back. We just outgrew it. https://bestpractical.com/request-tracker. Source: 12 months ago
View more

Confluence mentions (0)

We have not tracked any mentions of Confluence yet. Tracking of Confluence recommendations started around Mar 2021.

What are some alternatives?

When comparing Request Tracker and Confluence, you can also consider the following products

osTicket - osTicket is a widely-used open source support ticket system.

Trello - Infinitely flexible. Incredibly easy to use. Great mobile apps. It's free. Trello keeps track of everything, from the big picture to the minute details.

Zammad - The Zammad - Help Desk and Ticket System - Community Page

Notion - All-in-one workspace. One tool for your whole team. Write, plan, and get organized.

Redmine - Flexible project management web application

Slack - A messaging app for teams who see through the Earth!

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