Request Tracker Reviews

Slite Reviews

Request Tracker mentions (22)

• I don't want to fill out your contact form

  > Hook up a shared mailbox, collaborative inbox, or one of the many off-the-shelf customer service solutions like Zendesk, Zoho Desk, Freshdesk, Zammad, osTicket, or FreeScout to your email. This list is missing the classic, and still excellent, Request Tracker. https://bestpractical.com/request-tracker https://github.com/bestpractical/rt (I have no affiliation,... - Source: Hacker News / 19 days ago

• Ask HN: Helpdesk/ticketing software for small SaaS company

  At a previous company we used RT (open source), self hosted: https://bestpractical.com/request-tracker We hooked it into help@company.com emails and also made a web page that allowed customers to ask for support when they were logged in. The web page would add customer details when signed in so the CS staff didn't have to look as much stuff up to answer the question. They have cloud-hosted plans though I have no... - Source: Hacker News / 8 months ago

• Shelf – open-source asset management software

  Request Tracker is an older ticket system that also does asset management and can associate tickets with assets. It can be rather tedious to configure, as I recall, but it can do almost whatever you want. Hope you know some perl. Have not used it in at least 5 years. https://bestpractical.com/request-tracker. - Source: Hacker News / 11 months ago

• Ticketing Systems

  I have had good luck with RT Https://bestpractical.com/request-tracker It was a good mix of customizable and supported. Source: 11 months ago

• Open source employee management and help ticket system?

  We used this several versions back. We just outgrew it. https://bestpractical.com/request-tracker. Source: 12 months ago

Slite mentions (10)

• An alternative to Notion?

  We use slite.com and it's really been great. Source: over 1 year ago

• What is ONE SaaS product NOT well known but deserves to be?

  Slite - super underrated knowledge base, prettier and simpler than Notion, cool team & badass blog. Source: over 1 year ago

• Online business owners who make $100k+ yearly profit, what do you do and how much time did it take to make it?

  We use slite.com (for no particular reason) and link to each sop in a google spreadsheet process thats set up for a particular large task. That spreadshseet is shared among everyone. Each SOP contains a video as well of how to do the task being as specific as possible. Source: almost 2 years ago

• Notion alternatives? (and what I’ve tested so far)

  For solo knowledge management: Logseq For collaborative work, longform discussions, shared wiki: Slite. Source: about 2 years ago

• Is async for everyone? Pitch deck by Slite

  This is really just advertising (little content in the slides) for Slite: https://slite.com/. - Source: Hacker News / over 2 years ago