Request Tracker
osTicket
Zammad
Redmine
Freshdesk
Jira
JitBit Helpdesk
Zendesk
Phabricator
GitLab
GitHub
BitBucket
Jira
Redmine
CodeClimate
SonarQube
Request Tracker PhabricatorBased on our record, Request Tracker should be more popular than Phabricator. It has been mentiond 22 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
> Hook up a shared mailbox, collaborative inbox, or one of the many off-the-shelf customer service solutions like Zendesk, Zoho Desk, Freshdesk, Zammad, osTicket, or FreeScout to your email. This list is missing the classic, and still excellent, Request Tracker. https://bestpractical.com/request-tracker https://github.com/bestpractical/rt (I have no affiliation,... - Source: Hacker News / 17 days ago
At a previous company we used RT (open source), self hosted: https://bestpractical.com/request-tracker We hooked it into help@company.com emails and also made a web page that allowed customers to ask for support when they were logged in. The web page would add customer details when signed in so the CS staff didn't have to look as much stuff up to answer the question. They have cloud-hosted plans though I have no... - Source: Hacker News / 8 months ago
Request Tracker is an older ticket system that also does asset management and can associate tickets with assets. It can be rather tedious to configure, as I recall, but it can do almost whatever you want. Hope you know some perl. Have not used it in at least 5 years. https://bestpractical.com/request-tracker. - Source: Hacker News / 11 months ago
I have had good luck with RT Https://bestpractical.com/request-tracker It was a good mix of customizable and supported. Source: 11 months ago
We used this several versions back. We just outgrew it. https://bestpractical.com/request-tracker. Source: 12 months ago
My company has used Phabricator, which is an alternative to Azure Devops, for about 5 years. A few days ago they announced that the project won't be maintained anymore, so we are looking into alternatives. We have around 50 devs+product folks that use Phabricator at the moment. Source: almost 3 years ago
You also mention Gitlab is close to what you would like - maybe Phabricator is even closer: https://phacility.com/phabricator/. Source: about 3 years ago
Https://phacility.com/phabricator/ I think checks most of those boxes, maybe all. Source: about 3 years ago
osTicket - osTicket is a widely-used open source support ticket system.
GitLab - Create, review and deploy code together with GitLab open source git repo management software | GitLab
Zammad - The Zammad - Help Desk and Ticket System - Community Page
GitHub - Originally founded as a project to simplify sharing code, GitHub has grown into an application used by over a million people to store over two million code repositories, making GitHub the largest code host in the world.
Redmine - Flexible project management web application
BitBucket - Bitbucket is a free code hosting site for Mercurial and Git. Manage your development with a hosted wiki, issue tracker and source code.