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Phabricator VS osTicket

Compare Phabricator VS osTicket and see what are their differences

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  2. » Videos
  3. » Reviews
  4. » Alternatives

Phabricator logo Phabricator

Phacility - Phabricator

osTicket logo osTicket

osTicket is a widely-used open source support ticket system.
  • Phabricator Landing page
    Landing page //
    2021-10-13
  • osTicket Landing page
    Landing page //
    2023-04-21

Pricing page: https://osticket.com/editions/

Phabricator videos

+ Add

Phabricator code review session at Wikimedia Hackathon Zurich

More videos:

  • Review - Phabricator and Lando Brownbag July 2 2018
  • Review - Nizameddin Ordulu - Phabricator: An all-in-one tool for code review

osTicket videos

+ Add

What's New in osTicket Version 1.14?

More videos:

  • Review - OSTicket: a Customer Support solution for online communities
  • Review - OsTicket - Pretty much cover everything!

Category Popularity

0-100% (relative to Phabricator and osTicket)

Phabricator

osTicket

Code Collaboration
100 100%
Code Collaboration
0% 0
Customer Support
0 0%
Customer Support
100% 100
Git
100 100%
Git
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using Phabricator and osTicket. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Phabricator and osTicket

Phabricator Reviews

We have no reviews of Phabricator yet.
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osTicket Reviews

The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Want a free support tool that can run on your own servers? osTicket is the app for you. It's an open source support tool that includes everything—you can answer support emails, assign tickets to other team members, create support forms, and write your help documentation all on your own server, for free. You can even tweak osTicket, by digging into its code or installing...
Source: zapier.com

Social recommendations and mentions

Based on our record, osTicket seems to be a lot more popular than Phabricator. While we know about 38 links to osTicket, we've tracked only 3 mentions of Phabricator. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Phabricator mentions (3)

  • Migrating from Phabricator to Azure Devops. Have some questions.
    My company has used Phabricator, which is an alternative to Azure Devops, for about 5 years. A few days ago they announced that the project won't be maintained anymore, so we are looking into alternatives. We have around 50 devs+product folks that use Phabricator at the moment. Source: about 3 years ago
  • Is there any "Unified HUB SOlution" in this Microservices era?
    You also mention Gitlab is close to what you would like - maybe Phabricator is even closer: https://phacility.com/phabricator/. Source: about 3 years ago
  • Is there an alternative to open project with the next characteristics ?
    Https://phacility.com/phabricator/ I think checks most of those boxes, maybe all. Source: about 3 years ago

osTicket mentions (38)

  • Ask HN: Helpdesk/ticketing software for small SaaS company
    You can try osTicket https://osticket.com The UI is very tho dated, but we're working on a rewrite with modern UI. - Source: Hacker News / 9 months ago
  • Looking for a ticketing system
    Check out https://osticket.com/ I used earlier on my career. It’s free to use it worked great for a small team and it has everything you need. Source: 11 months ago
  • Help tickets
    We use https://osticket.com/ It's not a groundbreaking ticket system but it's rock solid, user-friendly, and free. Source: about 1 year ago
  • I would like to find a free software for tickets in my household
    Another option, for a dedicated ticketing/helpdesk system, is osTicket. Self-hosted is completely free, and I had it up and running inside of an hour, from creating a fresh Debian LXC, installing Apache/MariaDB/PHP8.1, and uploading the requisite files for osTicket followed by the initial setup. Going off your mention of snaps, I'm assuming you're on Ubuntu or a derivative, if you'd like I should be able to... Source: about 1 year ago
  • MSP opensource ticketing tool -ITSM
    GLPI (https://glpi-project.org/) or osTicket (https://osticket.com/) are open source ticketing systems but I highly doubt they're what a MSP need. You need a PSA. Source: about 1 year ago
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What are some alternatives?

When comparing Phabricator and osTicket, you can also consider the following products

GitLab - Create, review and deploy code together with GitLab open source git repo management software | GitLab

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

GitHub - Originally founded as a project to simplify sharing code, GitHub has grown into an application used by over a million people to store over two million code repositories, making GitHub the largest code host in the world.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

BitBucket - Bitbucket is a free code hosting site for Mercurial and Git. Manage your development with a hosted wiki, issue tracker and source code.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

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