Software Alternatives & Reviews

Request Tracker VS GitLab

Compare Request Tracker VS GitLab and see what are their differences

Request Tracker logo Request Tracker

open-source enterprise grade issue and ticket tracking system

GitLab logo GitLab

Create, review and deploy code together with GitLab open source git repo management software | GitLab
  • Request Tracker Landing page
    Landing page //
    2023-07-30
  • GitLab Landing page
    Landing page //
    2023-10-17

Request Tracker videos

Introduction to Request Tracker (RT)

More videos:

  • Review - Deploying Request Tracker

GitLab videos

Introduction to GitLab Workflow

More videos:

  • Review - GitLab Review App Working Session

Category Popularity

0-100% (relative to Request Tracker and GitLab)
Customer Support
100 100%
0% 0
Code Collaboration
0 0%
100% 100
Help Desk
100 100%
0% 0
Git
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Request Tracker and GitLab

Request Tracker Reviews

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GitLab Reviews

  1. perfect for Freelancers!

Let's Make Sure Github Doesn't Become the only Option
The Pull Request workflow is so dominant now that it’s considered the default path for code to permanently enter into a repository. You can see a similar features in GitHub’s smaller competition Codeberg, GitLab, BitBucket, and Gitea. These competitors don’t offer other, major code collaboration tools, and their Pull Request-like features aren’t just there to help users come...
Ten Best SonarQube alternatives in 2021
GitLab is an efficient and tremendous device for maintaining our code in different branches and preserving the master branch quickly. Additionally, it has robust CI/CD pipelines. It guarantees the safety of your code. With Gitlab, you can make your repo private in case of any difficulty. It helps inside the automated Integration and deployment of your code.
Source: duecode.io
10 Jenkins Alternatives in 2021 for Developers
You might be interested in using GitLab’s CI/CD utility instead of Jenkins because it is designed to be open-source and provides additional features. You could take advantage of automation by using the GitLab CI/CD technology that is currently available to integrate DevOps into your workflow.
The Best Alternatives to Jenkins for Developers
GitLab CI/CD tool is a part of GitLab and a powerful alternative to Jenkins. It is an open-source web interface that can be used to apply all the continuous methods like integration, delivery, and deployment to your project without any third-party application. It provides a user-friendly interface along with distributed version control services.
Gitea - Alternative to GitLab and GitHub
There are still plenty of things you might want centralized on a server somewhere, but it seems like a lot of the value add of GitHub, GitLab, and now Gitea is in making git repos easier to manage and interact with.

Social recommendations and mentions

Based on our record, GitLab should be more popular than Request Tracker. It has been mentiond 112 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Request Tracker mentions (21)

  • Ask HN: Helpdesk/ticketing software for small SaaS company
    At a previous company we used RT (open source), self hosted: https://bestpractical.com/request-tracker We hooked it into help@company.com emails and also made a web page that allowed customers to ask for support when they were logged in. The web page would add customer details when signed in so the CS staff didn't have to look as much stuff up to answer the question. They have cloud-hosted plans though I have no... - Source: Hacker News / 8 months ago
  • Shelf – open-source asset management software
    Request Tracker is an older ticket system that also does asset management and can associate tickets with assets. It can be rather tedious to configure, as I recall, but it can do almost whatever you want. Hope you know some perl. Have not used it in at least 5 years. https://bestpractical.com/request-tracker. - Source: Hacker News / 10 months ago
  • Ticketing Systems
    I have had good luck with RT Https://bestpractical.com/request-tracker It was a good mix of customizable and supported. Source: 11 months ago
  • Open source employee management and help ticket system?
    We used this several versions back. We just outgrew it. https://bestpractical.com/request-tracker. Source: 11 months ago
  • FastCGI issue with Nginx on Rocky Linux 9
    I am in the process of setting up Request Tracker on Rocky 9.1. I am using Nginx as my web server. I need to use FastCGI to hand off the web requests from the Nginx frontend to the RT Perl backend via FastCGI. I have followed the manual install instructions on the RT wiki to do this however it does not work. Nginx is complaining there is no FastCGI server to connect to. Source: about 1 year ago
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GitLab mentions (112)

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What are some alternatives?

When comparing Request Tracker and GitLab, you can also consider the following products

osTicket - osTicket is a widely-used open source support ticket system.

GitHub - Originally founded as a project to simplify sharing code, GitHub has grown into an application used by over a million people to store over two million code repositories, making GitHub the largest code host in the world.

Zammad - The Zammad - Help Desk and Ticket System - Community Page

BitBucket - Bitbucket is a free code hosting site for Mercurial and Git. Manage your development with a hosted wiki, issue tracker and source code.

Redmine - Flexible project management web application

Gitea - A painless self-hosted Git service