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Phabricator VS Zammad

Compare Phabricator VS Zammad and see what are their differences

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The platform for exceptional customer service at scale. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Phabricator logo Phabricator

Phacility - Phabricator

Zammad logo Zammad

The Zammad - Help Desk and Ticket System - Community Page
  • Phabricator Landing page
    Landing page //
    2021-10-13
  • Zammad Landing page
    Landing page //
    2023-07-27

Phabricator videos

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Phabricator code review session at Wikimedia Hackathon Zurich

More videos:

  • Review - Phabricator and Lando Brownbag July 2 2018
  • Review - Nizameddin Ordulu - Phabricator: An all-in-one tool for code review

Zammad videos

+ Add

Zammad

More videos:

  • Review - Zammad - LDAP Integration

Category Popularity

0-100% (relative to Phabricator and Zammad)

Phabricator

Zammad

Code Collaboration
100 100%
Code Collaboration
0% 0
Customer Support
0 0%
Customer Support
100% 100
Git
100 100%
Git
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using Phabricator and Zammad. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Phabricator and Zammad

Phabricator Reviews

We have no reviews of Phabricator yet.
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Zammad Reviews

Top 13 Freshdesk alternatives and competitors for 2024
Many review sites have only a small amount of user reviews, so it’s hard to tell if businesses are using Zammad. The platform offers many standard features, like reporting, integrations, chat, and text templates. Zammad also has a knowledge base that allows businesses to publish FAQs, help center articles, and internal SOPs, in addition to category permissions and ticket...
Source: www.zendesk.com

Social recommendations and mentions

Based on our record, Zammad should be more popular than Phabricator. It has been mentiond 18 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Phabricator mentions (3)

  • Migrating from Phabricator to Azure Devops. Have some questions.
    My company has used Phabricator, which is an alternative to Azure Devops, for about 5 years. A few days ago they announced that the project won't be maintained anymore, so we are looking into alternatives. We have around 50 devs+product folks that use Phabricator at the moment. Source: about 3 years ago
  • Is there any "Unified HUB SOlution" in this Microservices era?
    You also mention Gitlab is close to what you would like - maybe Phabricator is even closer: https://phacility.com/phabricator/. Source: about 3 years ago
  • Is there an alternative to open project with the next characteristics ?
    Https://phacility.com/phabricator/ I think checks most of those boxes, maybe all. Source: about 3 years ago

Zammad mentions (18)

  • An open-source ticketing system
    Zammad is very easily the best free and open-source ticket system, but just to avoid confusion: The .com link is for the commercial Zammad offering with support or as a hosted SaaS. The free version you have to self-host is under the .org site: https://zammad.org/. Source: about 1 year ago
  • MSP opensource ticketing tool -ITSM
    Https://zammad.org/ it cery customizable and has a fsitly good documentation. Source: about 1 year ago
  • Ticketing system for internal IT team
    Zammad, open-source, free (when self-hosted): https://zammad.org/. Also has a knowledge base for you to provide to your users. Source: about 1 year ago
  • Free Service Desk Software
    Why don't you guys know Zammad? An open-source helpdesk platform which I am using smoothly. Source: over 1 year ago
  • Implement a real ticket system, a basic one or none for a tiny company with one admin?
    A simple self-hosted one: https://zammad.org/. Source: over 1 year ago
View more

What are some alternatives?

When comparing Phabricator and Zammad, you can also consider the following products

GitLab - Create, review and deploy code together with GitLab open source git repo management software | GitLab

osTicket - osTicket is a widely-used open source support ticket system.

GitHub - Originally founded as a project to simplify sharing code, GitHub has grown into an application used by over a million people to store over two million code repositories, making GitHub the largest code host in the world.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

BitBucket - Bitbucket is a free code hosting site for Mercurial and Git. Manage your development with a hosted wiki, issue tracker and source code.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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