ReplyStack's answer

ReplyStack was born from a simple frustration: existing review management tools either cost hundreds of dollars per month or only work with a handful of platforms. After seeing local businesses struggle to keep up with reviews scattered across Google, TripAdvisor, Booking, and Facebook, I built a solution that works everywhere — by combining a lightweight Chrome extension with a centralized dashboard. No complex integrations, no enterprise pricing, just a practical tool that helps SMEs protect their online reputation.

Black Plastic Glasses's answer:

Black Plastic Glasses was built in response to a gap in the market: existing tools could tell brands they were missing from AI-generated answers, but none of them helped close that gap. Reporting on the problem wasn't enough. Black Plastic Glasses was designed from the ground up to pair citation discovery with a real action layer, so brands and agencies could move from "we're not being cited" to actually doing something about it, without stitching together multiple tools or hiring separate agencies for outreach.

ReplyStack's answer

Backend: Laravel 12 (PHP 8.3+) with Sanctum authentication Frontend Dashboard: React + TypeScript + Vite + Tailwind CSS Browser Extension: Plasmo framework (Chrome & Firefox) AI: Claude API by Anthropic for response generation Database: MySQL 8 with Redis caching Infrastructure: Railway (hosting), Cloudflare (DNS/email)

Black Plastic Glasses's answer:

Black Plastic Glasses is built on React, Netlify Functions, Prisma, and Neon PostgreSQL, with Google OAuth for authentication, Resend for email, and Stripe for billing and subscription management.

ReplyStack's answer

ReplyStack is currently in early launch phase. We're onboarding our first customers from the restaurant and beauty salon industries in France.

Black Plastic Glasses's answer:

Black Plastic Glasses works with brands and agencies across e-commerce, DTC, and B2B SaaS that are building out their AI visibility strategy.

ReplyStack's answer

ReplyStack is the only review management tool that combines a Chrome extension with a SaaS dashboard. This hybrid approach lets businesses respond to reviews on platforms that don't offer APIs — like TripAdvisor, Booking.com, and Yelp — something competitors simply cannot do. Instead of expensive API integrations or risky scraping, our extension works directly in the browser where business owners already manage their reviews. It's legal, reliable, and works everywhere.

Black Plastic Glasses's answer:

Most AI visibility tools stop at reporting. They'll tell you that ChatGPT or Perplexity left your brand out of an answer, then leave you to figure out what to do about it. Black Plastic Glasses closes that loop.

• Discovery and action in one platform. Once a citation gap is identified, you can act on it immediately: seed relevant Reddit and forum threads, activate UGC and affiliate contributors, and reach out to journalists and YouTube creators, all without switching tools.
• Focus on community sources. Reddit and forum discussions are among the most heavily cited sources across AI engines, and Black Plastic Glasses is built specifically to help brands close gaps there, not just track them.
• Multi-brand management. Agencies and teams running visibility for several brands or client accounts at once can manage everything from a single dashboard.

Discovery tells you the problem. We help you fix it.

ReplyStack's answer

• Affordability: Enterprise solutions like Birdeye ($299/mo) and Podium ($399/mo) are out of reach for most SMEs. ReplyStack starts free and scales to just €79/month.
• Universal platform coverage: Most competitors only support platforms with APIs. ReplyStack's extension approach means we work on TripAdvisor, Booking, Yelp, and any platform where you can manually respond.
• Self-service simplicity: No sales calls, no demos required. Sign up, install the extension, and start responding in minutes.
• Personalized AI responses: Our Response Profiles ensure every AI-generated reply matches your brand's tone and highlights your business strengths — not generic templates.

Black Plastic Glasses's answer:

Most AI visibility platforms are built to monitor: they show you where you're missing from AI-generated answers and stop there. Black Plastic Glasses is built to close the gap. Every citation gap it surfaces comes with a direct path to action, seeding Reddit and forum threads, activating UGC and affiliate outreach, and reaching journalists and creators, all inside the same dashboard. Teams that choose Black Plastic Glasses aren't buying another report to sit on; they're buying a way to actually move the needle on AI visibility without hiring a separate agency for outreach.

ReplyStack's answer

Small and medium businesses that depend on online reviews but lack the time or budget for enterprise reputation management tools. This includes restaurant owners, hotel managers, e-commerce sellers, beauty salon operators, healthcare providers, and auto repair shops. Our typical user manages 1-5 locations, receives reviews on multiple platforms, and wants to respond professionally without spending hours each week on it.

Black Plastic Glasses's answer:

Marketing directors, SEO and content leads, and agencies managing AI visibility for their own brand or for clients. Multi-brand management makes it a strong fit for teams juggling several products or client accounts at once, from in-house marketing teams at growing companies to agencies running visibility work across a roster of brands.