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Really Simple Support VS Jira

Compare Really Simple Support VS Jira and see what are their differences

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Built for teams that move fast — Backlog is the all-in-one project management solution with exactly what you need, and nothing you don’t. featured
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Really Simple Support logo Really Simple Support

A customer support tool that is designed to be simple to implement, simple to use, and built with founders, indie hackers and small teams in mind.

Jira logo Jira

The #1 software development tool used by agile teams. Jira Software is built for every member of your software team to plan, track, and release great software.
  • Really Simple Support Beautiful shared inbox
    Beautiful shared inbox //
    2025-08-03
  • Really Simple Support Team View
    Team View //
    2025-08-03
  • Really Simple Support Customer View
    Customer View //
    2025-08-03
  • Really Simple Support Embeddable support widget
    Embeddable support widget //
    2025-08-03

We're not Zendesk. We're not Intercom. We're simple by design; simple on purpose. And that's awesome.

One price for everything: No upsells. No usage limits. No technical setup required: No email forwarding, no DNS nightmares.

We built this for the people who want to just get going without worrying about setup, or cost.

  • Jira Landing page
    Landing page //
    2023-10-09

Really Simple Support

Website
reallysimplesupport.com
Pricing URL
Official Really Simple Support Pricing
$ Details
paid Free Trial $29.0 / Monthly (No usage limits. One price for absolutely everything. )
Release Date
2025 July
Startup details
Country
Scotland
State
Glasgow
City
Glasgow
Employees
1 - 9
Edit details

Jira

Website
atlassian.com
Pricing URL
Official Jira Pricing
$ Details
paid Free Trial $7.0 / Monthly (Above 10 Users)
Release Date
-
Edit details

Really Simple Support features and specs

No features have been listed yet.

Jira features and specs

  • Robust Feature Set
    Jira offers a comprehensive suite of tools for project management, including issue tracking, agile reporting, and workflow automation, which can handle both small and large projects effectively.
  • Customizability
    Organizations can customize Jira extensively, tailoring workflows, fields, and issues to meet their specific requirements, which enhances productivity and alignment with business processes.
  • Integration Capabilities
    Jira integrates seamlessly with other Atlassian products like Confluence, Bitbucket, and more, as well as third-party tools such as GitHub and Slack, ensuring a connected and efficient workflow.
  • Agile Methodologies Support
    With built-in support for Scrum, Kanban, and other agile frameworks, Jira helps teams to manage their agile processes efficiently, offering features like sprint planning, backlog grooming, and burndown charts.
  • Strong Community and Support
    Jira has a large, active user community and extensive documentation, along with professional support options, which can be invaluable in troubleshooting and optimizing its use.
  • Comprehensive Task Management
    Jira Core provides a robust set of features for managing tasks and projects, including customizable workflows, forms, and dashboards, which are beneficial for tracking progress and enhancing productivity.
  • Integration with Other Atlassian Products
    It integrates seamlessly with other Atlassian tools like Confluence, Bitbucket, and Trello, enabling streamlined collaboration and improved visibility across teams.
  • Customizable and Flexible
    Jira Core allows a high degree of customization for workflows, task types, and notifications, making it adaptable to various business processes and team needs.
  • Scalability
    It supports scalability, which makes it suitable for both small-scale teams and large enterprises, evolving as the organization grows.
  • Strong Reporting Capabilities
    The software offers comprehensive reporting tools to gain insights into project progress and team performance, helping in making informed decisions.

Possible disadvantages of Jira

  • Complexity
    Due to its extensive feature set and customizability, Jira can be overly complex for new users or small teams, requiring a steep learning curve and potentially making simple tasks time-consuming.
  • Cost
    While Jira provides robust features, it comes at a cost. Subscription fees can be high, especially for larger teams or organizations requiring advanced capabilities.
  • Performance Issues
    On occasion, users might experience performance issues, particularly with large datasets, causing slowness and reduced efficiency in managing tasks.
  • Overhead
    Maintaining and configuring Jira can require significant administrative overhead, needing dedicated resources to manage its setup, customization, and updates.
  • User Interface Complexity
    While powerful, Jira's user interface can be overwhelming and cluttered, which may hinder usability and speed for those not already familiar with the platform.
  • Complexity for New Users
    Jira Core's wide range of features and customization options can be overwhelming for new users, leading to a steep learning curve.
  • High Configuration Overheads
    Setting up and configuring the software to fit specific project needs can be time-consuming, especially for teams without dedicated administrative resources.
  • Cost Considerations
    For smaller teams or organizations with limited budgets, the costs associated with Jira Core licenses and potential add-ons might be a constraint.
  • Limited by Internet Connectivity
    As a primarily cloud-based solution, its functionality can suffer in environments with poor or inconsistent internet connectivity.

Analysis of Jira

Overall verdict

  • Jira is generally considered a strong choice for organizations seeking a comprehensive and flexible project management tool, especially those in software development. However, it can be complex and may have a steep learning curve for new users, which can be a drawback for some teams.

Why this product is good

  • Jira by Atlassian is highly regarded due to its robust set of features tailored for software development and project management. It offers extensive customization options, effective tracking capabilities, and seamless integration with other tools, particularly within the Atlassian suite. Its flexibility allows teams to adapt workflows to suit their processes, making it a versatile option for various project management needs.

Recommended for

    Jira is recommended for software development teams, agile project management enthusiasts, companies that require detailed workflow customization, and organizations already using other Atlassian products seeking seamless integration.

Really Simple Support videos

No Really Simple Support videos yet. You could help us improve this page by suggesting one.

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Jira videos

+ Add

Jira Core Walkthrough and Review

More videos:

  • Review - (2018) The NEW Jira Begins Now - Modern Software Development
  • Review - JIRA Core: Business Team Use Cases
  • Demo - JIRA in a Nutshell demo video
  • Review - (Re)Discover JIRA Core: Tricks That Make a BIG Difference - Atlassian Summit 2016

Category Popularity

0-100% (relative to Really Simple Support and Jira)

Really Simple Support

Jira

Productivity
14 14%
Productivity
86% 86
Project Management
0 0%
Project Management
100% 100
Web App
100 100%
Web App
0% 0
Task Management
0 0%
Task Management
100% 100

Questions and Answers

As answered by people managing Really Simple Support and Jira.

What makes your product unique?

Really Simple Support's answer

One simple price for unlimited everything. Absolutely no usage limits. Really Simple Support is purpose built for founders, entrepreneurs, early stage startups. Its the anti-intercom, the anti-zendesk. We're founder friendly and that shows in our pricing and our offering. Its also just a great product.

Why should a person choose your product over its competitors?

Really Simple Support's answer

Because helpdesk software is typically complicated to set up, has complicated pricing structures and generally an overblown feature set. Really Simple Support is simple and easy by design. You can be setup in literally 2 minutes.

How would you describe your primary audience?

Really Simple Support's answer

Founders, entrepreneurs, indie hackers, early stage startups.

What's the story behind your product?

Really Simple Support's answer

I am a successful SaaS founder and I'm now wanting to go back to building grass roots products because I remember how hard it was in the early days. I want to build GREAT products for founders and entrepreneurs that don't cost the earth and are simple to use.

User comments

Share your experience with using Really Simple Support and Jira. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Really Simple Support and Jira

Really Simple Support Reviews

We have no reviews of Really Simple Support yet.
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Jira Reviews

  1. Luminous Valentine
    my experience

    Jira may be extremely sluggish and require a large amount of memory on the client side.

    👍 Pros:    Affordable price|Affordable
    👎 Cons:    Super simple|Scalable
10 Best Canny Alternatives and Competitors in 2025
Jira is an issue-tracking tool that flags and tracks bugs, creates product roadmaps, and collects user insights. Beloved by SaaS companies and startups, it’s a great tool for gathering and analyzing what your customers say about your products. Plus, it highlights areas for improvement to target pressing issues instantly. ✍️
Source: clickup.com
25 Best Asana Alternatives & Competitors for Project Management in 2024
Jira is a bug-tracking and project software. Compared to Asana, it’s geared towards agile teams and technical power users. With advanced reporting options, including user workload, average issue age, and recently created issues, project managers can make informed decisions to plan smarter sprints.
Source: clickup.com
The 10 best Asana alternatives in 2024
Unlike Asana, Jira was built specifically for teams that use Scrum and Agile workflows. When you sign up, you'll answer a few questions about your preferred methodologies, project types, and deadlines. Then, Jira will suggest a project template and methodology to fit your team's needs.
Source: zapier.com
16 Best Asana Alternatives of 2024 (Free + Paid)
Jira is a software product of Atlassian and is often used for tracking issues in software development. But Jira has grown to be used outside of the IT segment for tracking a range of issues, tasks and work items. What it might lack in features is made up on the Atlassian Marketplace where many plugins can be purchased to extend the tool’s features.
Source: www.projectmanager.com
The Ultimate List of 20 Best AI Work Management Tools
Atlassian Intelligence (preregistration): Jira leverages artificial intelligence to automate various tasks, including summarizing meeting minutes, answering questions, converting natural language queries into JQL or SQL, and offering instant assistance through virtual agents in Slack and Microsoft Teams, accelerating work and enhancing user experience.
Source: ppm.express

What are some alternatives?

When comparing Really Simple Support and Jira, you can also consider the following products

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Trello - Infinitely flexible. Incredibly easy to use. Great mobile apps. It's free. Trello keeps track of everything, from the big picture to the minute details.

Awesome ChatGPT Prompts - Game Genie for ChatGPT

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

The Ultimate SEO Prompt Collection - Unlock Your SEO Potential: 50+ Proven ChatGPT Prompts

Wrike - Wrike is a flexible, scalable, and easy-to-use collaborative work management software that helps high-performance teams organize and accomplish their work. Try it now.

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