Software Alternatives & Reviews
Register | Login

QEvalPro VS Calabrio ONE

Compare QEvalPro VS Calabrio ONE and see what are their differences

Assembly
Work smarter, not harder. Save 1 day/week with free customizable workflows. Get access to 40+ workflow templates such as Employee Recognition & Engagement. Simplify your day-to-day workflows, increase team productivity & add simplicity to your work. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

QEvalPro logo QEvalPro

Quality Matters

Calabrio ONE logo Calabrio ONE

Calabrio ONE is a comprehensive and fully integrated customer engagement contact center solution to fuel top-line growth.
  • QEvalPro Landing page
    Landing page //
    2021-08-11

QEval is Etech Global Service’s SaaS-based call center quality monitoring software, specifically addressing operational issues. It is an intelligent strategic Call Center Call Monitoring Software that plays a major role in accomplishing stringent demands of quality, customer experience, and compliance. With Etech QEval, organizations across different business verticals can identify opportunities and actions in order to improve their internal processes, sales conversion, and customer satisfaction. Regardless of the campaign size, call volume, chat volumes – Etech QEval is capable of addressing any robust specific requirement. Etech QEval is completely customizable for addressing the specific requirements of our clientele across different business verticals. It facilitates a suite of real-time reports and instant email notifications for critical errors. Hence, the managers can easily spot and discover the issues arising within their teams.

  • Calabrio ONE Landing page
    Landing page //
    2023-06-27

QEvalPro

Website
qevalpro.com
Pricing URL
Official QEvalPro Pricing
$ Details
paid Free Trial $30.0 / Monthly (30 Users)
Platforms
Browser Web Internet Explorer Windows Google Chrome Safari Firefox Chrome OS Mac OSX Linux Cloud
Edit details

Calabrio ONE

Website
calabrio.com
Pricing URL
-
$ Details
-
Platforms
-
Edit details

QEvalPro features and specs

  • Complete Workflow Support: Yes
  • Agent Coaching: Yes
  • Agent Feedback: Yes
  • Manage Customer Experience: Yes
  • Cloud-based: Yes
  • Complete Workflow Process Support: Yes
  • Dashboards: Yes
  • Performace Alerts: Yes
  • Calibration: Yes
  • Real time reporting: Yes
  • Real time monitoring: Yes
  • Unlimited Evaluation Forms: Yes
  • Customizable look and feel: Yes
  • Customizable Forms: Yes
  • Agent Scorecard: Yes
  • Analytics and Reporting: Yes
  • PCI compliance: Yes
  • Recording Encryption: Yes
  • E-Signatures: Yes
  • Notifications: Yes
  • Dispute and Resolution Process: Yes
  • Agent Coaching: Yes
  • Chat Function: Yes
  • Call Upload to Form: Yes
  • Active User Dashboard: Yes

Calabrio ONE features and specs

No features have been listed yet.

QEvalPro videos

+ Add

QEval Demo

More videos:

  • Tutorial - Etech's QEval | Call Centre Quality Monitoring Software | Overview
  • Review - Improve Contact Center Agent Performance with Etech's QEvalPro
  • Tutorial - Etech's QEvalPro for Call Center Quality Monitoring
  • Tutorial - Empower Contact Center Agents with Etech's QEval
  • Tutorial - Interaction Analytics Simplified with QEval | Call Center Quality Monitoring

Calabrio ONE videos

No Calabrio ONE videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to QEvalPro and Calabrio ONE)

QEvalPro

Calabrio ONE

Communication
18 18%
Communication
82% 82
Call Tracking And Analytics
100 100%
Call Tracking And Analytics
0% 0
Customer Support
0 0%
Customer Support
100% 100
Work Management
21 21%
Work Management
79% 79

User comments

Share your experience with using QEvalPro and Calabrio ONE. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare QEvalPro and Calabrio ONE

QEvalPro Reviews

We have no reviews of QEvalPro yet.
Be the first one to post

Calabrio ONE Reviews

Best Call Center Software: The Complete List (2020 Update)
Calabrio ONE is a unified workforce optimization (WFO) software suite. They help with quality management, call recording, workforce management, and voice-of-the-customer (VOC) analytics.
Source: biz30.timedoctor.com

What are some alternatives?

When comparing QEvalPro and Calabrio ONE, you can also consider the following products

Scorebuddy - SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

PlayVox - With PlayVox you can run your QA, Coaching, Training and Motivation programs in one place in order to improve CSAT and other relevant KPIs.

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

Ameyo - Ameyo is a powerful and highly flexible IP-based contact center software that lets you have a personalized interaction with every customer across multiple channels, thereby driving customer engagement to a level par excellence.

Loading...