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QEvalPro VS Five9

Compare QEvalPro VS Five9 and see what are their differences

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QEvalPro logo QEvalPro

Quality Matters

Five9 logo Five9

Five9 provides cloud-based call center software for sales, marketing and support.
  • QEvalPro Landing page
    Landing page //
    2021-08-11

QEval is Etech Global Service’s SaaS-based call center quality monitoring software, specifically addressing operational issues. It is an intelligent strategic Call Center Call Monitoring Software that plays a major role in accomplishing stringent demands of quality, customer experience, and compliance. With Etech QEval, organizations across different business verticals can identify opportunities and actions in order to improve their internal processes, sales conversion, and customer satisfaction. Regardless of the campaign size, call volume, chat volumes – Etech QEval is capable of addressing any robust specific requirement. Etech QEval is completely customizable for addressing the specific requirements of our clientele across different business verticals. It facilitates a suite of real-time reports and instant email notifications for critical errors. Hence, the managers can easily spot and discover the issues arising within their teams.

  • Five9 Landing page
    Landing page //
    2023-05-12

QEvalPro

Website
qevalpro.com
Pricing URL
Official QEvalPro Pricing
$ Details
paid Free Trial $30.0 / Monthly (30 Users)
Platforms
Browser Web Internet Explorer Windows Google Chrome Safari Firefox Chrome OS Mac OSX Linux Cloud
Edit details

Five9

Website
five9.com
Pricing URL
Official Five9 Pricing
$ Details
-
Platforms
-
Edit details

QEvalPro features and specs

  • Complete Workflow Support: Yes
  • Agent Coaching: Yes
  • Agent Feedback: Yes
  • Manage Customer Experience: Yes
  • Cloud-based: Yes
  • Complete Workflow Process Support: Yes
  • Dashboards: Yes
  • Performace Alerts: Yes
  • Calibration: Yes
  • Real time reporting: Yes
  • Real time monitoring: Yes
  • Unlimited Evaluation Forms: Yes
  • Customizable look and feel: Yes
  • Customizable Forms: Yes
  • Agent Scorecard: Yes
  • Analytics and Reporting: Yes
  • PCI compliance: Yes
  • Recording Encryption: Yes
  • E-Signatures: Yes
  • Notifications: Yes
  • Dispute and Resolution Process: Yes
  • Agent Coaching: Yes
  • Chat Function: Yes
  • Call Upload to Form: Yes
  • Active User Dashboard: Yes

Five9 features and specs

No features have been listed yet.

QEvalPro videos

+ Add

QEval Demo

More videos:

  • Tutorial - Etech's QEval | Call Centre Quality Monitoring Software | Overview
  • Review - Improve Contact Center Agent Performance with Etech's QEvalPro
  • Tutorial - Etech's QEvalPro for Call Center Quality Monitoring
  • Tutorial - Empower Contact Center Agents with Etech's QEval
  • Tutorial - Interaction Analytics Simplified with QEval | Call Center Quality Monitoring

Five9 videos

+ Add

Five9 CEO: Call Centers in the Cloud | Mad Money | CNBC

More videos:

Category Popularity

0-100% (relative to QEvalPro and Five9)

QEvalPro

Five9

Communication
5 5%
Communication
95% 95
Call Tracking And Analytics
100 100%
Call Tracking And Analytics
0% 0
Enterprise Communication
0 0%
Enterprise Communication
100% 100
Work Management
100 100%
Work Management
0% 0

User comments

Share your experience with using QEvalPro and Five9. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare QEvalPro and Five9

QEvalPro Reviews

We have no reviews of QEvalPro yet.
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Five9 Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
Five9 combines everything your business needs to launch a complete customer service and sales call center. Focused on enterprise businesses, Five9 includes workforce management tools, predictive dialing, and CTI screen pops to help agents provide better service and not miss a chance to upsell.
Source: blog.hubspot.com
The Top 9 Aircall Alternatives: How Do They Compare?
Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended, and omnichannel contact centers worldwide.
Source: aircall.io
Call Centre Software in 2022 – Top Solutions for Customer Service & Agent Performance
Recognised by Gartner as a Leader for Contact Centres, Five9 Virtual contact centre software includes solutions for in-house, work from home and outsourced agents to manage communications across phone, web, email, chatbox, SMS and social.
Source: www.dayonetech.com
10 Best Call Center Software (December 2022)
Five9’s call center platform offers four different plans with an increasingly robust feature set, but all of them offer both inbound and outbound calls, call recording and 24/7 support. Plus, the intuitive dashboard is kind of like a slim CRM for your support team to access calls, emails and notes for each client. The higher tiers offer omnichannel support for email and...
Source: www.forbes.com
Best Call Center Software: The Complete List (2020 Update)
Five9 Call Center Software helps agents become 300% more productive on the phone, so they can sale more and serve better. Five9 offers help with inbound, outbound, multichannel, collections, customer service, sales and marketing, outsourcing, and more.
Source: biz30.timedoctor.com

Social recommendations and mentions

Based on our record, Five9 seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

QEvalPro mentions (0)

We have not tracked any mentions of QEvalPro yet. Tracking of QEvalPro recommendations started around Mar 2021.

Five9 mentions (1)

  • Specific DNS Issues
    Hi, suddenly while at work today, I lost connection to the website (Five9 - Cloud Call Center Software). I could not reconnect and have yet been able to. I noticed that this was the only site I could not access (not directly Five9.com, but we use a specific login -- (https://us9.five9.com/login/)The only error messages I am getting are ERR_CONNECTION_TIMED_OUT and DNS_PROBE_FINISHED_NXDOMAIN. Source: almost 2 years ago

What are some alternatives?

When comparing QEvalPro and Five9, you can also consider the following products

Scorebuddy - SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

PlayVox - With PlayVox you can run your QA, Coaching, Training and Motivation programs in one place in order to improve CSAT and other relevant KPIs.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Avaya - Avaya is a leading communication platform that provides the complete portfolio of software and services for multi-touch contact center and unfiled communications offered on premises in the cloud or a hybrid.

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

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