ProProfs Live Chat VS Yotpo

ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. With ProProfs Chat, you can guarantee your customers that their support queries won’t go unanswered. With the help of its chatbot feature, you can make sure that you never miss out on a support opportunity for your business. The chatbot will help you answer frequently asked questions, route the visitors to the right department and generate tickets in the absence of agents. This will help you capture all support opportunities and make sure not a single one of them goes unanswered.

Moreover, it also offers detailed reports and in-depth analysis of how your agents performed during the conversation with your customers online. This enables your business to identify support loopholes and areas where your operators need to be trained again. Besides that, the reports section helps you understand if your customers were satisfied after the support process came to an end.

ProProfs Chat also allows you to send proactive triggers through features like chat greetings. They are triggered on the basis of your visitor’s browsing behavior on the website. You can also set up Announcements that help your business update visitors about upcoming events, sales, discounts and what’s new with your company.

Reviews

These are some of the external sources and on-site user reviews we've used to compare ProProfs Live Chat and Yotpo

ProProfs Live Chat Reviews

Samuns

over 3 years ago

Great for Engaging Visitors on Website
ProProfs Chat has turned out to be the perfect tool to boost engagement on our website. Its announcement feature has helped us bring more engagement on pages that are likely to convert and have even led to conversions. I really liked how it’s smooth. There are hardly any glitches we come across. Really impressed with the reports section of this tool. Helps us understand where we went wrong and come up with strategies that will improve our performance in the future.

👍 Pros: Simple yet powerful and efficient tool|Reasonable pricing|Free trial|Realtime tracking & report|Custom reports|Fast|Tools integrations|User-friendly

👎 Cons: No chatbot
Aaron Haynes

| Account Manager | over 3 years ago

Perfect for Bringing in More Engagement
For the past 1.5 years, we’ve been able to achieve a lot in terms of customer service and support, thanks to ProProfs Chat. We’ve been able to keep our visitors happy with instant support and they’ve trusted us more. We’ve seen more returns on our website and have successfully understood our visitors better due to live chat in place.

🏁 Competitors: LiveAgent, tawk.to

👍 Pros: 100% customizable|Good customer service|Pretty design|Wordpress plugin|Mobile app|Free trial

👎 Cons: None
Deren Glivonni

| Working at Asthedic Services | over 3 years ago

Complete Customer Support Solution
Really glad we found ProProfs Chat. It’s never been heavy on our pockets. We’ve somehow managed to curb our support costs even during pandemic. Plus they gave us a great discount for the annual plan. As for performance, I think it’s amazing. Hasn’t let us down. It’s fast, easy to use, makes support seamless. We even get to create our own support bundle.

🏁 Competitors: LiveChat, Zendesk

👍 Pros: Reliable|Real-time analytics|Reasonable pricing|Great customer support|Advanced features|Clean ui|Custom reports

👎 Cons: Nothing, so far

Top 7 Chatbot Solutions Ideal for Small Businesses

ProProfs Live Chat presents a straightforward yet powerful live chat software solution, complemented by an integrated basic chatbot builder.

Source: www.chat-data.com

Yotpo Reviews

16 Best Customer Loyalty Software of 2024: Compared

In addition to managing user content, Yotpo also monitors your eCommerce site, along with SEO rankings and social media channels, to customize your marketing solutions. By reviewing customer needs through these channels, you can create more targeted campaigns for email marketing, social marketing, marketing automation and analytics, marketing resource management, and search...

Source: thecxlead.com

Best Loyalty Software for 2024 [Industry Guide] - Loyalty & Reward Co

There are various loyalty platforms and loyalty apps that cater to eCommerce businesses and Shopify businesses. These platforms include Flaunt Loyalty, LoyaltyLion, Smile and Yotpo, and typically provide loyalty solutions and capabilities that are are ideal for eCommerce businesses and/or running on Shopify’s platform.

Source: loyaltyrewardco.com

Need an alternative to Yotpo?

"We had been using Yotpo for some time and loved the way it brought customer reviews to our product pages but it was just too much to pay for a company like ours. In walks Okendo offering a platform with all the same features and more! For a fraction of the price! YES - Sign us up!" Nancy Newsom, Co-founder, CEO

Source: www.okendo.io

Yotpo vs Reviews.io – Pricing + 2 Alternatives

Yotpo vs Reviews.io – Pricing + 2 Alternatives April 7, 2019 Gets you Star Ratings in GooglePrice/mGet it now!YotpoYesCall to get a quoteReviews.ioYes$29/m for early stage startupsShopper ApprovedYes$79/m Planet Marketing discount (Normal Price is $99/m.)Trust PilotYes$299Online reviews are used for star rating extensions in Google PLAs and in Google AdsBoth Reviews.io and...

Source: planetmarketing.com

Compare 31 of the Best Online Reputation Management Software Services

What makes them different? Yotpo is an agile, data-driven platform. Above all, they provide real-time data so that brands can see the value they are getting. Yotpo is also innovating and implementing new features.

Source: referralrock.com

Social recommendations and mentions

Based on our record, Yotpo seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

ProProfs Live Chat mentions (0)

We have not tracked any mentions of ProProfs Live Chat yet. Tracking of ProProfs Live Chat recommendations started around Mar 2021.

Yotpo mentions (2)

Looking for recommendations for marketing and merchandizing tools for Shopify
Loyalty and Rewards: Check out yotpo.com For this. Source: about 1 year ago
Store credit not working
Disable any privacy/ad blocker extensions you might have. They use an external tool to provide credits called `yotpo` it also means they load the code from a different domain yotpo.com. Most of the adblocking/privacy protection tools out there will block any cross domain request. Source: about 3 years ago

What are some alternatives?

When comparing ProProfs Live Chat and Yotpo, you can also consider the following products

Eloqua - Eloqua is a marketing automation and revenue performance management platform. Develop marketing campaigns with simple segmenting and filtering features. Track revenue down the marketing funnel to drive insights.

Trustpilot - We're all about consumer reviews. Get the real inside story from shoppers like you.

LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

Reviews.io - What are customers saying about the businesses you love? Read, write & share genuine reviews on Reviews.io

ActiveCampaign - Integrated email marketing, marketing automation, and small business CRM. Send beautiful newsletters, setup behavioral based automations, and benefit from sales automation.

Bazaarvoice - Putting customers at the heart of your brand lets you efficiently

Samuns

over 3 years ago

Great for Engaging Visitors on Website

ProProfs Chat has turned out to be the perfect tool to boost engagement on our website. Its announcement feature has helped us bring more engagement on pages that are likely to convert and have even led to conversions. I really liked how it’s smooth. There are hardly any glitches we come across. Really impressed with the reports section of this tool. Helps us understand where we went wrong and come up with strategies that will improve our performance in the future.

👎 Cons: No chatbot

Aaron Haynes

| Account Manager | over 3 years ago

Perfect for Bringing in More Engagement

For the past 1.5 years, we’ve been able to achieve a lot in terms of customer service and support, thanks to ProProfs Chat. We’ve been able to keep our visitors happy with instant support and they’ve trusted us more. We’ve seen more returns on our website and have successfully understood our visitors better due to live chat in place.

🏁 Competitors: LiveAgent, tawk.to

👎 Cons: None

Deren Glivonni

| Working at Asthedic Services | over 3 years ago

Complete Customer Support Solution

Really glad we found ProProfs Chat. It’s never been heavy on our pockets. We’ve somehow managed to curb our support costs even during pandemic. Plus they gave us a great discount for the annual plan. As for performance, I think it’s amazing. Hasn’t let us down. It’s fast, easy to use, makes support seamless. We even get to create our own support bundle.

🏁 Competitors: LiveChat, Zendesk

👎 Cons: Nothing, so far

Compare ProProfs Live Chat VS Yotpo and see what are their differences