Proof
Fomo
EssentialPIM
Todo.txt
Task Coach
CherryTree
Strikethru
Nudgify
Front
Freshdesk
Zendesk
HelpScout
LiveAgent
Salesforce Service Cloud
Zoho Desk
GrooveHQ
Proof
FrontBased on our record, Front seems to be a lot more popular than Proof. While we know about 18 links to Front, we've tracked only 1 mention of Proof. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
I've used https://useproof.com/ before, and it worked really well, and increased conversions about 8%. Source: over 4 years ago
I considered trying to use one of the integration user licenses ($10 a month) or maybe something else? These emails are coming from the "Front" email service (front.com). Source: over 2 years ago
Google image search say it's this: https://front.com/. Source: about 3 years ago
I also googled "Shift alternatives" and found front.com which has a web application. Source: about 3 years ago
I agree with others in this thread that app-based is probably the way to go - especially if you're just building for one person. Just be sure she enables push notifications with the same settings as SMS. Others have mentioned Frontline (FYI: this product is end-of-sale), Crisp, and SpokePhone. I would also add Front as a potential app to check out as they have similar functionality. Source: over 3 years ago
For the inbox with messages, email, sms and web chat, I think Front may be what you're looking for. Source: over 3 years ago
Fomo - Fomo turns your site into the online equivalent of a busy store
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
EssentialPIM - EssentialPIM is a free Personal Information Manager that keeps up with the times and lets you manage appointments, tasks, notes, contacts, password entries and email messages across multiple devices and cloud applications.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Todo.txt - Track your tasks and projects in a plain text file, todo.txt. A todo.
HelpScout - Help Scout is a simple, straightforward way to provide excellent support