Software Alternatives & Reviews

ProcedureFlow VS Birdeye

Compare ProcedureFlow VS Birdeye and see what are their differences

ProcedureFlow logo ProcedureFlow

ProcedureFlow is a cloud-based knowledge management product that helps employees become experts faster.

Birdeye logo Birdeye

#1 most trusted reputation and customer experience platform for local business
  • ProcedureFlow Landing page
    Landing page //
    2023-09-16
  • Birdeye Landing page
    Landing page //
    2021-03-08

Birdeye is an all-in-one platform for reputation management and customer experience that provides friendly, scalable tools to effortlessly manage online reputation, connect with prospects through digital channels, process digital payments, and gain customer experience insights to grow sales and thrive. More than 100,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.

ProcedureFlow features and specs

No features have been listed yet.

Birdeye features and specs

  • Online Payments : Yes
  • Text Messaging: Yes
  • Review Management : Yes
  • Surveys: Yes
  • Reporting: Yes
  • Google Seller Ratings: Yes
  • Listings Management: Yes
  • Appointments : yes
  • Social: yes

ProcedureFlow videos

ProcedureFlow Walkthrough

More videos:

  • Review - ProcedureFlow in Action
  • Review - ProcedureFlow's Reporting Features

Birdeye videos

What is Birdeye?

More videos:

  • Review - Birdeye Review Julie
  • Demo - Meet Birdeye

Category Popularity

0-100% (relative to ProcedureFlow and Birdeye)
Customer Support
17 17%
83% 83
Reputation Management
0 0%
100% 100
Help Desk
100 100%
0% 0
Online Reviews
0 0%
100% 100

User comments

Share your experience with using ProcedureFlow and Birdeye. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare ProcedureFlow and Birdeye

ProcedureFlow Reviews

We have no reviews of ProcedureFlow yet.
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Birdeye Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Birdeye provides live chat, social media messaging, surveys, and a help desk ticketing system with a greater scope than ManyChat. What differentiates Birdeye from other ManyChat alternatives is the lead generation and qualification support for sales teams. This messaging platform focuses on customer experiences, providing metrics and other insights for each step of the...
Source: www.tidio.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Overall, Birdeye’s bird eye view is pointed at customer experiences. For this, the platform uses customer success metrics and KPIs connected with different steps of the buyer’s journey. As a Tawk.to alternative, this makes it worth considering for a wider range of businesses, especially if you need help in sales enablement.
Source: www.tidio.com
Review Generation Platforms: Which One Is Best for My Business?
How It Works: BirdEye brands itself as an all-in-one reputation management solution that pulls feedback from 250 online sources. It not only helps companies monitor, organize, respond to, and track reviews, but it also offers platform listening and analyzes negative reviews to find root causes of customer unhappiness. It’s easy to integrate into major CMS, CRM, and...
Compare 31 of the Best Online Reputation Management Software Services
BirdEye is an all-in-one platform. It drives your customers to become your marketing engine. With BirdEye, collecting new reviews from your customers is a breeze.

Social recommendations and mentions

Based on our record, Birdeye should be more popular than ProcedureFlow. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

ProcedureFlow mentions (2)

  • Ask HN: Who is hiring? (November 2021)
    ProcedureFlow | Frontend Developer (React), Full Stack .NET Developer | REMOTE in Eastern Canada | Full-Time | https://procedureflow.com ProcedureFlow is a platform for your company's procedures inspired by the way you work. We're like GitHub but for visual procedures. We have change requests, everyone can have a "draft" branch, a side-by-side diff view of the flows, etc. ProcedureFlow has great customers that... - Source: Hacker News / over 2 years ago
  • Ask HN: Who is hiring? (April 2021)
    ProcedureFlow | Senior Full Stack .NET Developer | Saint John, NB, Canada | ONSITE | REMOTE in Eastern Canada | Full-Time | https://procedureflow.com ProcedureFlow allows you to turn your company's procedures and expert information into small, hyperlinked flowcharts that are easy to follow and maintain. We're like GitHub but for visual procedures. ProcedureFlow has a lot of great paying customers that consider us... - Source: Hacker News / about 3 years ago

Birdeye mentions (6)

  • I used AI to answer 5000 Google reviews. This is what happened to my Google business rankings.
    WRT to your second point, I wouldn't consider these fake responses because the owners are given time to approve it. It's an assistant workflow basically. Also, Google doesn't really concern about automating responses, which is why they provide API for companies to automate responses. If you look at one of Google biggest partners like birdeye.com, you'll see they also provide similar AI answering features like us. Source: 10 months ago
  • Fake contractor reviews
    They could be using something like this though: https://birdeye.com. Source: about 1 year ago
  • Need a good CRM, help!
    I don’t know a CRM that can provide all of that, especially in one tool, but I could try naming you a few, such as Zidy, Hubspot, BirdEye and Podium, which you could try out and see if they have features to help you with what you need. Related to your fifth point, Zidy is the best one on that matter. That all-in-one tool has an incredibly customizable interface, making it adaptable to the liking of any user... Source: over 1 year ago
  • What is the best CRM for B2B wholesalers?
    I'd also like to add the importance of reviews and opinions when building a solid relationship with customers or clients, especially online. Companies that value their relationship with the people they deal with already have an advantage since they're always looking to improve, but this isn't always the case. Luckily, there are resources to aid this, andtools like Zidy, Hubspot, and BirdEye help track and... Source: over 1 year ago
  • How can I expand my network at a young age?
    It’s normal to struggle to get new clients, mainly if your brand or business works among many others in such a competitive stage. However, while it’s impossible to become the most famous brand in the world from one night to another, there’re tools and resources to increase brand awareness. One of those tools is acquiring CRM tools (custom relationship management) to find and keep clients. They improve, track and... Source: over 1 year ago
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What are some alternatives?

When comparing ProcedureFlow and Birdeye, you can also consider the following products

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Podium - Podium helps your business get more customer reviews, manage customer feedback, customer interaction, and online review management from one software.

PHPKB - PHPKB is a knowledge management software that helps your organization to set up a fully-responsive modern knowledge base and share information with staff & customers.

ReviewTrackers - Software that generates new customer reviews, engages your customers and lets you listen and...

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

Reputation.com - Reputation.com is a solution for tracking and improving online reviews, social media, and local search visibility for businesses.