Software Alternatives & Reviews

Preferred Patron VS Hotjar

Compare Preferred Patron VS Hotjar and see what are their differences

Preferred Patron logo Preferred Patron

Preferred Patron is the top Customer Loyalty Software Program for businesses in any industry of any size.
Visit Website

Hotjar logo Hotjar

The #1 Leader in Heatmaps, Recordings, Surveys & More. Sign up for a 15-day free trial and start learning from real user behavior today!
  • Preferred Patron Contact Us
    Contact Us //
    2024-02-09
  • Preferred Patron Dashboard
    Dashboard //
    2024-02-09
  • Preferred Patron Promotion Management
    Promotion Management //
    2024-02-09
  • Preferred Patron Email Designer
    Email Designer //
    2024-02-09
  • Preferred Patron Gift Card Management
    Gift Card Management //
    2024-02-09
  • Preferred Patron Mobile Portal
    Mobile Portal //
    2024-02-09
  • Preferred Patron Landing page
    Landing page //
    2023-07-06

Discover the power of customer loyalty with Preferred Patron Loyalty, LLC., the premier provider of cutting-edge Customer Loyalty Programs, Customer Engagement Programs, and Gift Card Programs. Trusted by businesses across the United States, Canada, and beyond, we specialize in customizable white-labeled/branded loyalty solutions tailored to your unique needs.

With our advanced capabilities, including the ability to recognize spending patterns and track visits, Preferred Patron Loyalty programs are designed to drive customer retention and fuel business growth. Harness the strength of omni-channel communications through SMS, email, and app messaging to engage customers seamlessly across every touchpoint.

Elevate your brand and cultivate lasting customer relationships with Preferred Patron Loyalty, LLC. Explore our comprehensive loyalty solutions today.

  • Hotjar Landing page
    Landing page //
    2023-07-23

Hotjar's product experience insights make it easy to understand what users are really doing on your site.

  • Visualize behavior on your site with Heatmaps

  • Eliminate guesswork with user Recordings

  • Understand the reasons behind behavior with Surveys and Incoming Feedback

Preferred Patron

$ Details
paid $149.0 / Monthly (Small Biz Edition - White labeled (5,000 Active Member Limit))
Platforms
Windows Web Cloud Mac PC Mobile Tablet Kiosk
Release Date
1997 April

Hotjar

Website
hotjar.com
$ Details
freemium €39.0 / Monthly (Starting at: 3,000 Recordings per month with unlimited Heatmaps)
Platforms
-
Release Date
2014 June

Preferred Patron features and specs

  • Marketing: Yes
  • SMS Text Messaging: Yes
  • Email Marketing: Yes
  • Digital Rewards Management: Yes
  • Points System: Yes
  • Promotion Management: Yes

Hotjar features and specs

  • Heatmaps: Visually represent where users click, move, and scroll on your site. With this context, you'll learn how users really behave.
  • Recordings: Live playbacks of users on your site.
  • Surveys: Bring the voice-of-customer to your decision making.
  • Incoming Feedback: A real-time suggestion box on your site, that lets users express frustration or delight about individual parts of your site.

Preferred Patron videos

Preferred Patron Loyalty Promotional Video

More videos:

  • Demo - Preferred Patron Loyalty

Hotjar videos

What is Hotjar?

More videos:

  • Review - Invision prize Hotjar's straightforward, shareable insights
  • Tutorial - Why you should be using Hotjar Analytics
  • Tutorial - Google Analytics vs. Hotjar - Which one should you use?

Category Popularity

0-100% (relative to Preferred Patron and Hotjar)
Marketing Platform
100 100%
0% 0
Heatmaps
0 0%
100% 100
Loyalty Marketing
100 100%
0% 0
Web Analytics
0 0%
100% 100

Questions and Answers

As answered by people managing Preferred Patron and Hotjar.

What makes your product unique?

Preferred Patron's answer

Preferred Patron Customer Loyalty stands out due to its comprehensive and customizable approach to building and maintaining customer relationships. Unlike other loyalty programs, Preferred Patron offers:

  1. White-labeled/branded loyalty solutions: Businesses can tailor the program to match their brand identity, enhancing brand loyalty among customers.

  2. Advanced capabilities: Preferred Patron's ability to recognize spending patterns and track visits allows businesses to gain valuable insights into customer behavior, enabling targeted marketing and personalized rewards.

  3. Omni-channel communications: Through SMS, email, and app messaging, Preferred Patron facilitates seamless communication with customers across multiple channels, ensuring consistent engagement and enhancing the overall customer experience.

  4. Extensive reach: Preferred Patron Loyalty programs are not limited to specific regions, as they serve businesses throughout the United States, Canada, and abroad, providing a global solution for businesses looking to foster customer loyalty and drive growth.

In summary, Preferred Patron Customer Loyalty stands out for its flexibility, advanced features, and global reach, making it a unique and powerful tool for businesses seeking to build strong, lasting relationships with their customers.

Why should a person choose your product over its competitors?

Preferred Patron's answer

A person should choose Preferred Patron Customer Loyalty over its competitors for several compelling reasons:

Customization: Preferred Patron offers fully customizable white-labeled/branded loyalty solutions, allowing businesses to tailor the program to their unique brand identity and customer preferences. This level of customization sets Preferred Patron apart from competitors, ensuring a loyalty program that truly reflects the brand and resonates with customers.

Advanced Features: Preferred Patron's loyalty platform boasts advanced capabilities such as recognizing spending patterns and tracking visits, providing businesses with valuable insights into customer behavior. These features enable targeted marketing strategies and personalized rewards, fostering deeper customer engagement and loyalty.

Omni-Channel Communication: Preferred Patron facilitates seamless communication with customers across multiple channels including SMS, email, and app messaging. This omni-channel approach ensures consistent engagement with customers, enhancing their overall experience and increasing the effectiveness of loyalty campaigns.

Global Reach: With operations spanning across the United States, Canada, and abroad, Preferred Patron offers a global solution for businesses looking to implement effective customer loyalty programs. This extensive reach sets Preferred Patron apart, providing businesses with the flexibility to expand their customer base and drive growth internationally.

Proven Track Record: Preferred Patron has established itself as a leading provider of customer loyalty solutions, trusted by businesses of all sizes and industries. With a track record of success and a dedicated support team, Preferred Patron offers reliability and expertise that competitors may not match.

Overall, Preferred Patron Customer Loyalty stands out as the preferred choice for businesses seeking a customizable, advanced, and globally-scalable loyalty program that delivers tangible results in customer retention and growth.

How would you describe your primary audience?

Preferred Patron's answer

Preferred Patron's primary audience consists of businesses across various industries, including retail, hospitality, healthcare, and service-based sectors. These businesses are seeking to enhance customer loyalty, drive repeat purchases, and foster long-term relationships with their clientele. Preferred Patron's solutions cater to both small businesses and large enterprises, providing customizable loyalty programs that can be tailored to meet the specific needs and branding requirements of each business. Additionally, Preferred Patron's omni-channel communication capabilities appeal to businesses looking to engage with their customers across multiple touchpoints, including SMS, email, and app messaging. Overall, Preferred Patron's primary audience comprises businesses that prioritize customer retention, growth, and personalized engagement strategies to stay competitive in their respective markets.

What's the story behind your product?

Preferred Patron's answer

The story behind Preferred Patron Customer Loyalty begins with a vision to revolutionize customer loyalty programs and engagement strategies for businesses worldwide. Founded by a team of passionate entrepreneurs with a deep understanding of the importance of customer retention and brand loyalty, Preferred Patron was established to address the evolving needs of businesses in an increasingly competitive market landscape.

Driven by the belief that traditional, one-size-fits-all loyalty programs were no longer sufficient to meet the demands of modern consumers, Preferred Patron set out to develop innovative, customizable solutions that would empower businesses to build meaningful connections with their customers. Through extensive research, technological innovation, and a commitment to excellence, Preferred Patron emerged as a leading provider of customer loyalty programs, customer engagement solutions, and gift card programs.

Preferred Patron's journey has been marked by continuous growth, fueled by a dedication to delivering tangible results for its clients and a relentless pursuit of innovation. By leveraging advanced capabilities such as recognizing spending patterns, tracking visits, and omni-channel communication, Preferred Patron has helped businesses across a diverse range of industries enhance customer retention, drive revenue growth, and differentiate themselves in the marketplace.

Today, Preferred Patron Customer Loyalty stands as a testament to the power of vision, innovation, and a customer-centric approach. With a strong reputation for reliability, effectiveness, and unparalleled support, Preferred Patron continues to empower businesses to thrive in an increasingly competitive business environment while fostering lasting relationships with their customers.

Which are the primary technologies used for building your product?

Preferred Patron's answer

The primary technologies used for building the Preferred Patron product include a combination of robust programming languages, database management systems, and modern communication protocols. These technologies are chosen to ensure scalability, security, and seamless integration with various business environments. Some of the key technologies utilized by Preferred Patron include:

Programming Languages: Preferred Patron leverages languages such as Java, Python, and JavaScript for developing the backend infrastructure, implementing algorithms, and creating web-based applications.

Database Management Systems (DBMS): Preferred Patron utilizes relational database management systems (RDBMS), like SQL Server, to store and manage vast amounts of customer data, transaction records, and loyalty program information securely.

Cloud Computing: Preferred Patron utilizes cloud computing platforms to host its applications, databases, and other services, ensuring scalability, reliability, and flexibility for its clients.

Web Development Frameworks: Preferred Patron employs popular web development frameworks like React.js andAngular.js for building intuitive and responsive user interfaces, enabling seamless interaction with the loyalty program platform across various devices.

Communication Protocols: To facilitate omni-channel communication with customers, Preferred Patron integrates various communication protocols such as SMS (Short Message Service), email, and app messaging APIs (Application Programming Interfaces) into its platform.

Security Technologies: Preferred Patron employs industry-standard security technologies such as SSL/TLS encryption, secure authentication mechanisms, and data encryption protocols to protect sensitive customer information and ensure compliance with data privacy regulations.

By leveraging these cutting-edge technologies, Preferred Patron delivers a robust and feature-rich customer loyalty platform that empowers businesses to engage with their customers effectively, drive loyalty, and achieve sustainable growth.

Who are some of the biggest customers of your product?

Preferred Patron's answer

Preferred Patron serves businesses across various industries, including retail, hospitality, healthcare, and service-based sectors. Some of the notable clients in these industries who have implemented Preferred Patron's loyalty programs and solutions include:

Retail Chains: Large retail chains or franchises seeking to enhance customer retention and drive repeat purchases.

Hospitality Businesses: Hotels, resorts, and restaurants looking to reward loyal guests and encourage repeat visits.

Healthcare Providers: Medical clinics, dental practices, and healthcare facilities aiming to improve patient loyalty and satisfaction.

Service-Based Businesses: Gyms, spas, salons, and other service-oriented businesses focused on building long-term relationships with their clients.

While specific names of the biggest customers may not be publicly disclosed, Preferred Patron's client portfolio includes a mix of small businesses and large enterprises across these industries, all benefiting from the customizable loyalty programs and advanced engagement solutions provided by Preferred Patron. For the most up-to-date information on Preferred Patron's customers, it's recommended to contact the company directly or refer to their official announcements and press releases.

User comments

Share your experience with using Preferred Patron and Hotjar. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Preferred Patron and Hotjar

Preferred Patron Reviews

Top Restaurant Loyalty Software Options for 2023
Preferred Patron is a popular loyalty platform for restaurants, thanks to advanced features and customization options. You can use the platform to communicate with your customers and control how your customers receive benefits.
16 Best Customer Loyalty Software of 2024: Compared
Preferred Patron Loyalty is best known for their incentivization tools to retarget repeat customers. This customer loyalty software helps you develop promotions, manage loyalty customers, create gift cards, and utilize multi-channel marketing. Their software can handle all types of promotions, including customer appreciation, cash-back promos, referrals, mystery rewards, and...
Source: thecxlead.com
Customer Loyalty Program Software and Apps
The Preferred Patron Loyalty solution has evolved since 1997 into a cloud-hosted SaaS model. Depending on the package you opt for, Preferred Patron offers multiple tiered-rewards programs with intelligent automatic advancement between tiers, unlimited incentive campaigns, product-based point accruals, and bounce-back incentives. In addition, enterprise-level businesses can...
Top 10 Honorable Reward Programs For Small Businesses in 2024
Preferred Patron Loyalty is a customer loyalty and gift card program software designed to serve enterprises of any size, especially to create reward programs for small businesses. This platform can help business owners create loyalty-centric business rules by capturing all necessary customer data such as demographics, purchase behaviors and customer communications.
Restaurant Loyalty Programs: A Comprehensive Guide
Preferred Patron, a loyalty marketing software, fosters relationships, improves repeat visits and boosts consumer spending. Unlike other loyalty programs for restaurants, this program lets you set up your mobile app around your brand. The loyalty program works best because it prioritizes communication with consumers.
Source: www.posist.com

Hotjar Reviews

  1. Must have tool

    Hotjar has been our go-to for optimizing UI, reducing bounce rates, and refining CTAs. Its powerful insights have been instrumental in enhancing user experience. A staple tool for data-driven decisions!

  2. Feeling disappointed

    I don't like the service. It is very slow and very expensive. Not recommended it to others.

    🏁 Competitors: WatchThemLive
  3. Don't work the heatmap and I did not like others.

    Don't work the heatmap and I did not like others.

    🏁 Competitors: WatchThemLive

10 Best Hotjar Alternatives & Competitors in 2023
Hotjar provides its users with 4 packages, and its ‘Basic’ one is free. In the following picture, you can take a look at all Hotjar plans, including ‘Plus,’ ‘Business,’ and ‘Scale’ services. The pricing on Hotjar starts from $32 a month.
The Top 10 Website Session Recording Tools for 2022
Hotjar is a simple, virtual, and visually appealing solution to find, track, gather, and convey consumer needs. Using the HotJar programme, you can understand your users and identify their key issues. By examining your user behaviour, the application enables you to ask the appropriate inquiry at the appropriate time.
Hotjar vs FullStory
Hotjar combines analytics data with user feedback collection to give you a more holistic understanding of your website visitors and customers. Hotjar and FullStory both offer tools like heatmaps and recordings to visually understand user behavior, but Hotjar also gives you survey tools and feedback widgets so you can quite literally ask your users for the why behind their...
Source: www.hotjar.com
30 Best Customer Feedback Survey Tools: An Overview | Mopinion
Hotjar is a user testing and behaviour analytics software that combines multiple UX tools in one. This focus however means that it lacks a solid CX solution. Feedback analysis and reporting are not available (aside from exporting data to XLS or CSV. With this software however, users can create heatmaps, user recordings (e.g. tracking sessions) and customisable surveys and...
Source: mopinion.com
Free SEO Tools To Improve Your Rankings
HotJar (Basic Plan) - An analytics tool that offers heatmaps, and visitors session replays to analyze their behavior. Basic plan is limited to 2,000 pageviews a day.

Social recommendations and mentions

Based on our record, Hotjar seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Preferred Patron mentions (0)

We have not tracked any mentions of Preferred Patron yet. Tracking of Preferred Patron recommendations started around Mar 2021.

Hotjar mentions (12)

  • A list of SaaS, PaaS and IaaS offerings that have free tiers of interest to devops and infradev
    Hotjar — Website Analytics and Reports . Free Plan allows 2000 pageviews/day. One hundred snapshots/day (max capacity: 300). Three snapshot heatmaps can be stored for 365 days. Unlimited Team Members. - Source: dev.to / 3 months ago
  • What do I do after ProductHunt?
    So you can use heatmapping software such as Crazy Egg and Hotjar to see how your end users use your website. Source: 6 months ago
  • Lots of Traffic but no sales
    If you have installed a heat map like hotjar.com then I will tell you that I used that for a month and found 5 or so dead ends where users were not getting to the cart or clicking on things that where not informative enough to lead to the next action. Source: about 1 year ago
  • Anyone willing to provide feedback on my newly created website?
    Install hotjar.com - it's free. It's a heatmap that tracks how people navigate around your site. Why this matters? You can see where people drop off on your site (specifically, what content they see/don't see). Then, you can make informed decisions on what content is landing and what needs to change. Source: over 1 year ago
  • How to get a targeted user feedback in a less intrusive way?
    Sign up for hotjar.com They record your user's screen as they use the website. It's really useful and gives you qualitative feedback. Source: over 1 year ago
View more

What are some alternatives?

When comparing Preferred Patron and Hotjar, you can also consider the following products

Clutch - November 24th, 2017 - Clutch and Weathermaker Music have prepared three very special Clutch limited edition vinyl collector picture discs. The third in the series “Pitchfork & Lost Needles” is available today.

Smartlook - Qualitative analytics for websites and mobile apps Start understanding the 'whys' of your users' behaviors with clear, visual insights. With session recordings and event tracking, you get the complete picture.

Five Stars - Discover millions of rewards from thousands of local businesses.

Google Analytics - Improve your website to increase conversions, improve the user experience, and make more money using Google Analytics. Measure, understand and quantify engagement on your site with customized and in-depth reports.

Annex Cloud - Reward customers for completing traditional actions such as purchasing, as well as for taking...

FullStory - Meet FullStory, the app that captures all your customer experience data in one powerful platform.