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Pega Customer Service VS Symphony SUMMIT

Compare Pega Customer Service VS Symphony SUMMIT and see what are their differences

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Pega Customer Service logo Pega Customer Service

Pega Customer Service is a cloud-based, multi-channel customer service solution that helps companies be proactive, responsive, and efficient while providing a superior customer experience.

Symphony SUMMIT logo Symphony SUMMIT

Symphony Summit is an IT Service Management solution that utilizes latest innovations IT technology including mobility, analytics and automation in order to enable IT service firms and CIOs enhance the productivity of their IT service operations whi…
  • Pega Customer Service Landing page
    Landing page //
    2023-02-10
  • Symphony SUMMIT Landing page
    Landing page //
    2023-09-16

Pega Customer Service videos

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Symphony SUMMIT videos

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Reasons for choosing Symphony SUMMIT?

More videos:

  • Review - Symphony SUMMIT's AI Powered Ops management tools on Azure supported by G7 CR Managed Services
  • Review - Symphony SUMMIT - The Intelligent ITSM Platform

Category Popularity

0-100% (relative to Pega Customer Service and Symphony SUMMIT)

Pega Customer Service

Symphony SUMMIT

Help Desk
40 40%
Help Desk
60% 60
Business & Commerce
54 54%
Business & Commerce
46% 46
Communication
51 51%
Communication
49% 49
Customer Support
37 37%
Customer Support
63% 63

User comments

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What are some alternatives?

When comparing Pega Customer Service and Symphony SUMMIT, you can also consider the following products

Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

Vtiger Help Desk - Vtiger Help Desk provides multi-channel helpdesk solution.

Hubspot Service Hub - HubSpot's customer service software makes supporting customers easy. Help your customers on the channels they prefer, while driving efficiency for your team.

Zendesk Suite - The complete Zendesk suite in one package

Service Creatio - The Omnichannel Customer Service and Support

Verint - Verint provides actionable intelligence solutions for enterprise workforce optimization and security intelligence.

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