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Paligo VS Zendesk

Compare Paligo VS Zendesk and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Paligo logo Paligo

Paligo is a state-of-the-art technical documentation platform with authoring, single-sourcing, content management, workflow and translation management.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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  • Paligo Landing page
    Landing page //
    2023-04-04
  • Zendesk Landing page
    Landing page //
    2024-05-06

Paligo videos

+ Add

Creating Topics and Publications in Paligo

More videos:

  • Review - review PALIGO Holzbriketts Pinikay Laubholz Kamin Ofen Brenn Holz Heiz Brikett 10kg x 96 Gebinde 96
  • Review - Paligo Tips and Tricks Webinar, Oct 31!

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Paligo and Zendesk)

Paligo

Zendesk

Document Management
100 100%
Document Management
0% 0
Customer Support
0 0%
Customer Support
100% 100
Knowledge Management
100 100%
Knowledge Management
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using Paligo and Zendesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Paligo and Zendesk

Paligo Reviews

Best 25 Software Documentation Tools 2023
Paligo is a cloud-based documentation authoring and content management tool that offers advanced features for structured authoring, content reusability, and multi-channel publishing.
Source: www.uphint.com
19 Best Online Documentation Software & Tools for 2023
Paligo provides an end-to-end component content management solution to help you create online documents under one collaborative space. The tool’s topic-based authoring and content reuse features ensure your documentation is ready to be rolled out in seconds. Paligo comes with a user-friendly XML editor that aids structured authoring and multi-channel publishing.
Source: www.proprofskb.com

Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com
The 19 Best Call Center Software (& Features You Need) in 2022
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.
Source: blog.hubspot.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.
Source: www.tidio.com
Top 21 Salesforce’s Competitors and Alternatives
Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.
Source: bstrategyhub.com

Social recommendations and mentions

Based on our record, Zendesk should be more popular than Paligo. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Paligo mentions (2)

  • Getting started with REST APIs
    One of the limitations of the current generation of Markdown and API doc tools is that they have little to no support for automated content reuse (which is why I recommend Paligo for docs). For that reason, you should keep a list of standard definitions and valid payload examples. For example:. - Source: dev.to / over 1 year ago
  • Apple has a 'whitelist' of developers who can access unique App Store features
    For example I moved our company from Microsoft Word for product documentation to http://paligo.net for multi-user, multi-language, multi-format authoring. It took a year, and $100,000's but it's done now, and I don't need to use word any more (personally) for my job. Source: about 3 years ago

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 7 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
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What are some alternatives?

When comparing Paligo and Zendesk, you can also consider the following products

Document360 - Self-service knowledge base software focused on SaaS Products & Enterprise Software Projects.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

MadCap Flare - Documentation for Any Audience, Language or Format

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

HelpNDoc - What is HelpNDoc ? Easy to use yet powerful help authoring environment which can generate various documentation formats from a single source.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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