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OutSystems VS Five9

Compare OutSystems VS Five9 and see what are their differences

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A simple way to keep all your data under control. Build your own business applications in just 4 minutes. featured
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Contents:
  1. ยป Base Details
  2. ยป Videos
  3. ยป Reviews
  4. ยป Alternatives

OutSystems logo OutSystems

Build Enterprise-Grade Apps Fast.

Five9 logo Five9

Five9 provides cloud-based call center software for sales, marketing and support.
  • OutSystems Landing page
    Landing page //
    2023-05-10
  • Five9 Landing page
    Landing page //
    2023-05-12

OutSystems

Website
outsystems.com
Pricing URL
Official OutSystems Pricing
Release Date
2001 January
Startup details
Country
United States
State
Massachusetts
City
Boston
Founder(s)
Paulo Rosado
Employees
1,000 - 1,999
Edit details

Five9

Website
five9.com
Pricing URL
Official Five9 Pricing
Release Date
-
Startup details
Country
United States
Edit details

OutSystems features and specs

  • Speed of Development
    OutSystems offers rapid application development through its low-code platform, allowing developers to build apps much faster than traditional coding approaches.
  • Integration Capabilities
    The platform supports easy integration with existing systems, databases, and a wide range of third-party services, making it versatile for various business environments.
  • Scalability
    OutSystems provides scalable architecture, enabling applications built on the platform to grow and handle increasing loads efficiently.
  • Cross-Platform Deployment
    OutSystems allows for seamless deployment across multiple platforms, including web, mobile, and desktop, from a single codebase.
  • User Experience (UX) & UI Components
    The platform offers a wide range of pre-built UI components and templates, which helps in creating visually appealing and user-friendly applications.
  • Strong Community and Support
    OutSystems has an active community of developers and offers extensive documentation and support, aiding in problem-solving and learning.
  • Security
    OutSystems emphasizes security, providing built-in features like role-based access control, audit logs, and encryption, ensuring that applications are secure.

Possible disadvantages of OutSystems

  • Cost
    OutSystems can be expensive, especially for smaller businesses or startups due to its pricing structure, which may restrict its accessibility.
  • Learning Curve
    Although it is a low-code platform, mastering OutSystems requires a certain amount of learning and adaptation, especially for developers used to traditional coding.
  • Vendor Lock-In
    Applications built on OutSystems are tightly coupled with the platform, which can make it difficult to migrate to other solutions if needed.
  • Complex Custom Requirements
    While OutSystems is highly flexible, certain complex custom functionalities might still require traditional coding or workarounds, which can increase development time.
  • Performance
    For highly complex or performance-sensitive applications, the abstraction provided by a low-code platform like OutSystems can sometimes lead to suboptimal performance.
  • Limited Offline Capabilities
    Offline capabilities are somewhat limited compared to fully native development options, potentially restricting the use cases for certain types of mobile applications.
  • Dependency on Proprietary Tools
    Relying on OutSystems means depending on proprietary tools and services, which could be a disadvantage if the company decides to change its toolset or strategy.

Five9 features and specs

  • Scalability
    Five9 provides a highly scalable cloud-based contact center solution that can grow with your business, accommodating small teams to large enterprises.
  • AI and Automation
    The platform leverages advanced AI and automation tools, such as predictive dialing and intelligent virtual agents, to streamline operations and improve efficiency.
  • Omni-Channel Capabilities
    Five9 enables seamless customer interactions across multiple channels including voice, email, chat, social media, and SMS, enhancing customer experience.
  • Integrations
    It offers robust integration capabilities with various CRM and business tools like Salesforce, Zendesk, and Microsoft Dynamics, facilitating a unified workflow.
  • User-Friendly Interface
    The platform features an intuitive and user-friendly interface, making it easy for agents and administrators to navigate and use effectively.

Possible disadvantages of Five9

  • Cost
    Five9 can be relatively expensive compared to some other contact center solutions, making it less viable for very small businesses or startups.
  • Complex Setup
    Initial setup and configuration can be complex and may require significant time and technical expertise, which could be a barrier for smaller organizations.
  • Learning Curve
    Despite its user-friendly interface, the comprehensive features and customization options can present a learning curve for new users and require additional training.
  • Dependency on Internet
    Being a cloud-based solution, Five9 is highly dependent on a stable internet connection. Any disruptions in internet service can significantly impact its performance.
  • Support Response Time
    Some users have reported slower response times from Five9 support, which can be problematic for resolving urgent issues quickly.

Analysis of OutSystems

Overall verdict

  • Overall, OutSystems is considered a good choice for organizations looking to streamline their application development process, allowing them to focus on business logic and user experience rather than technical complexities. Its powerful features and ease of use make it an attractive option in the low-code development market.

Why this product is good

  • OutSystems is widely regarded as a robust low-code application development platform that facilitates faster application delivery. It allows businesses to rapidly develop, deploy, and manage apps with minimal hand-coding, making it accessible for organizations that need to build applications quickly but may not have extensive technical resources. Additionally, the platform offers seamless integration capabilities, scalability, and a wide range of pre-built templates and components that accelerate the development process.

Recommended for

  • Businesses seeking rapid development and deployment of applications.
  • Organizations with limited technical resources or looking to minimize hand-coding.
  • Companies needing scalable solutions that can evolve with their business needs.
  • Teams that require seamless integration with existing systems and third-party services.
  • Enterprises looking for a versatile platform that can be used to build both web and mobile applications.

Analysis of Five9

Overall verdict

  • Overall, Five9 is considered a strong solution for businesses looking for efficient and scalable contact center software, benefiting from its wide range of features and ability to tailor solutions to specific business needs.

Why this product is good

  • Five9 is a cloud-based contact center solution that offers various customer service features like automated workflows, real-time analytics, and robust integration options with CRM platforms, making it a versatile choice for businesses seeking to enhance their customer support operations.

Recommended for

    Five9 is recommended for medium to large enterprises that require a reliable and flexible contact center platform with sophisticated call routing, extensive CRM integrations, and strong support features to manage high volumes of customer interactions effectively.

OutSystems videos

+ Add

Outsystems: Low-Code Apps - This Week in Enterprise Tech 317

More videos:

  • Review - OutSystems Overview

Five9 videos

+ Add

Five9 CEO: Call Centers in the Cloud | Mad Money | CNBC

More videos:

Category Popularity

0-100% (relative to OutSystems and Five9)

OutSystems

Five9

Developer Tools
100 100%
Developer Tools
0% 0
Communication
0 0%
Communication
100% 100
Project Management
100 100%
Project Management
0% 0
Call Center Software
0 0%
Call Center Software
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare OutSystems and Five9

OutSystems Reviews

Low-Code Platforms Compared: Enterprise Guide for Developers
OutSystems: Strong enterprise governance, lifecycle tooling, and AI-assisted development, with newer agent capabilities through Agent Workbench. Good fit for governed app delivery, but less suited to cross-system orchestration.
Source: rierino.com
Top 10 Microsoft Power Apps Alternatives and Competitors 2024
Strengths: This established low-code platform delivers rapid application development with a focus on scalability and security. OutSystems offers a mature platform ideal for building mission-critical enterprise applications. It boasts strong features for API management, integration with various data sources, and cloud deployment options.
Source: medium.com
THE BEST 34 APP DEVELOPMENT SOFTWARE IN 2022 LIST
Development With No Limits. Everything you need to build enterprise apps incredibly fast. Every aspect of OutSystems is crafted to help you build better apps faster and make changes easily. From high-productivity visual development to powerful tools to deploy and manage your apps. Key features include:
Source: www.edigitalagency.com.au
Android Studio Alternative
OutSystems is a low-code platform that allows businesses to create, deploy, and manage multichannel enterprise apps. You can handle your application backlog, offer cloud-based contemporary apps, and stay up with changing company needs to promote future innovation with OutSystems. OutSystems is a modern application platform that allows you to substantially accelerate the...
Source: www.educba.com
10 Best Low-Code Development Platforms in 2020
OutSystems provides the platform for developers to easily deliver and edit those applications. Salesforce Lightning is a suite of tools for developing business apps. Zoho Creator low code development platform can be used by non-developers and is perfect for building simple applications.
Source: www.softwaretestinghelp.com

Five9 Reviews

Teliqon vs Five9: Contact Center Tools with Flexible Cloud Communication
Five9 supports omnichannel customer engagement across voice, SMS, chat, email, social messaging and AI-powered customer interaction channels. Advanced omnichannel orchestration is a core part of the Five9 customer experience platform.
Source: teliqon.io
The 19 Best Call Center Software (& Features You Need) in 2022
Five9 combines everything your business needs to launch a complete customer service and sales call center. Focused on enterprise businesses, Five9 includes workforce management tools, predictive dialing, and CTI screen pops to help agents provide better service and not miss a chance to upsell.
Source: blog.hubspot.com
The Top 9 Aircall Alternatives: How Do They Compare?
Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended, and omnichannel contact centers worldwide.
Source: aircall.io
Call Centre Software in 2022 โ€“ Top Solutions for Customer Service & Agent Performance
Recognised by Gartner as a Leader for Contact Centres, Five9 Virtual contact centre software includes solutions for in-house, work from home and outsourced agents to manage communications across phone, web, email, chatbox, SMS and social.
Source: www.dayonetech.com
10 Best Call Center Software (December 2022)
Five9โ€™s call center platform offers four different plans with an increasingly robust feature set, but all of them offer both inbound and outbound calls, call recording and 24/7 support. Plus, the intuitive dashboard is kind of like a slim CRM for your support team to access calls, emails and notes for each client. The higher tiers offer omnichannel support for email and...
Source: www.forbes.com

Social recommendations and mentions

Based on our record, OutSystems should be more popular than Five9. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

OutSystems mentions (2)

  • How I became low-code certified with OutSystems
    This month, I followed in the footsteps of many other OutSystems developers and completed the exam to become a certified Associate Reactive Developer. This exam focuses on the fundamentals of OutSystems reactive web and mobile application development, and is for developers new to the OutSystems platform. - Source: dev.to / about 2 years ago
  • OutSystems Dynamic Request Routing in Multi-tenant Systems with Amazon CloudFront
    Check out the AWS Architecture Blog to see how OutSystems designed a globally distributed serverless request routing service for its multi-tenant architecture. Source: about 5 years ago

Five9 mentions (1)

  • Specific DNS Issues
    Hi, suddenly while at work today, I lost connection to the website (Five9 - Cloud Call Center Software). I could not reconnect and have yet been able to. I noticed that this was the only site I could not access (not directly Five9.com, but we use a specific login -- (https://us9.five9.com/login/)The only error messages I am getting are ERR_CONNECTION_TIMED_OUT and DNS_PROBE_FINISHED_NXDOMAIN. Source: about 4 years ago

What are some alternatives?

When comparing OutSystems and Five9, you can also consider the following products

Mendix - Mendix is the fastest and easiest low-code platform used by businesses to create and continuously improve mobile and web apps at scale.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Zoho Creator - Zoho Creator is a low-code application development platform that helps you build a custom, mobile-ready apps to run your business.

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

Xamarin - Create iOS, Android and Mac apps in C#

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

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