osTicket VS PartKeepr

osTicket Reviews

PartKeepr Reviews

1. Guest    

   about 3 years ago
   Disappointed

   We installed the software and started to populate it. After a while we experienced login problems. For some mysterious reason, some users can only login to it from one computer but when they try it from a different computer using the same credentials then it fails. Documentation is poor - when we go to the Wiki, the FAQ pages are not available? The discussion page is also empty. We could not find a user manual. We are looking for other options.

2. Chris    

   over 4 years ago
   Exceptionally good considering it is completely free

   Running on Ubuntu 16.04LTS server. It works very well. We wrote some aditional php web-page functions to directly access the MYSQL database to implement a few additional functions. Because it is open source it is relatively easy to modify for specific extra functions. Fast FREE and not encumbered by proprietary stuff, adverts or forcing you to divulge company data to an online service. Easy to do backups and clone to other machines. A really useful tool. It is a good idea if the administrator has a basic competance in Linux and web/php admin. Overall very good.

osTicket mentions (38)

• Ask HN: Helpdesk/ticketing software for small SaaS company

  You can try osTicket https://osticket.com The UI is very tho dated, but we're working on a rewrite with modern UI. - Source: Hacker News / 8 months ago

• Looking for a ticketing system

  Check out https://osticket.com/ I used earlier on my career. It’s free to use it worked great for a small team and it has everything you need. Source: 10 months ago

• Help tickets

  We use https://osticket.com/ It's not a groundbreaking ticket system but it's rock solid, user-friendly, and free. Source: 11 months ago

• I would like to find a free software for tickets in my household

  Another option, for a dedicated ticketing/helpdesk system, is osTicket. Self-hosted is completely free, and I had it up and running inside of an hour, from creating a fresh Debian LXC, installing Apache/MariaDB/PHP8.1, and uploading the requisite files for osTicket followed by the initial setup. Going off your mention of snaps, I'm assuming you're on Ubuntu or a derivative, if you'd like I should be able to... Source: 12 months ago

• MSP opensource ticketing tool -ITSM

  GLPI (https://glpi-project.org/) or osTicket (https://osticket.com/) are open source ticketing systems but I highly doubt they're what a MSP need. You need a PSA. Source: 12 months ago

PartKeepr mentions (10)

• What do you use to keep track of parts inventory?

  Thanks for the links. I am now looking at PartKeepr, which doesn't seem too daunting. Source: about 1 year ago

• Which language would you use for a stock control app?

  You should look at any open source apps that do something like this already. There are many. https://partkeepr.org/ is one I found after 2 minutes of googling. Source: about 1 year ago

• recommend me a self-hosted open-source inventory management solution!

  Partkeepr may solve some of that problem for you - https://partkeepr.org/. Source: about 2 years ago

• Suggestion for a software to collate all the stuff I own [Home Inventory?]

  For your use case it sounds that snipe-it might be the perfect fit. It can be self hosted, open source, has a login system, has a user system incase you let people borrow items, supports barcodes, supports putting an item out of service incase its broken, supports keeping track of serial numbers and much more. Another one ive tried is partkeepr which is mainly focused on individual electronic components but can... Source: over 2 years ago

• Simple inventory management software?

  Regarding other softwares for manual entry you might want to take a look at: https://partkeepr.org/. Source: over 2 years ago