Software Alternatives, Accelerators & Startups

osTicket VS Octoparse

Compare osTicket VS Octoparse and see what are their differences

osTicket logo osTicket

osTicket is a widely-used open source support ticket system.

Octoparse logo Octoparse

Octoparse provides easy web scraping for anyone. Our advanced web crawler, allows users to turn web pages into structured spreadsheets within clicks.
  • osTicket Landing page
    Landing page //
    2023-04-21

  • Octoparse Landing page
    Landing page //
    2023-09-09

Extract web data in 3 steps

  1. Enter website URL you'd like to extract data from
  2. Click on the target data to extract
  3. Run the extraction and get data

osTicket videos

What's New in osTicket Version 1.14?

More videos:

  • Review - OSTicket: a Customer Support solution for online communities
  • Review - OsTicket - Pretty much cover everything!

Octoparse videos

Create your first scraper with Octoparse 7 X

More videos:

  • Review - Web Scraping Amazon Products with Octoparse - Basics (PSC5)

Category Popularity

0-100% (relative to osTicket and Octoparse)
Customer Support
100 100%
0% 0
Web Scraping
0 0%
100% 100
Help Desk
100 100%
0% 0
Data Extraction
0 0%
100% 100

User comments

Share your experience with using osTicket and Octoparse. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare osTicket and Octoparse

osTicket Reviews

The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Want a free support tool that can run on your own servers? osTicket is the app for you. It's an open source support tool that includes everything—you can answer support emails, assign tickets to other team members, create support forms, and write your help documentation all on your own server, for free. You can even tweak osTicket, by digging into its code or installing...
Source: zapier.com

Octoparse Reviews

  1. I want to give this prodect a huge shout-out! It really works like a charm!

    I've been playing around with different scraping tools in the past month, trying to find the best one to help with my research project, and I have to say this new feature of auto-detection comes like a life-savor. I only need to give the software the link and it will auto-detect the content and build the crawler for me. I can even enjoy it with just a free plan!

Social recommendations and mentions

Based on our record, osTicket seems to be a lot more popular than Octoparse. While we know about 38 links to osTicket, we've tracked only 3 mentions of Octoparse. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

osTicket mentions (38)

  • Ask HN: Helpdesk/ticketing software for small SaaS company
    You can try osTicket https://osticket.com The UI is very tho dated, but we're working on a rewrite with modern UI. - Source: Hacker News / 8 months ago
  • Looking for a ticketing system
    Check out https://osticket.com/ I used earlier on my career. It’s free to use it worked great for a small team and it has everything you need. Source: 11 months ago
  • Help tickets
    We use https://osticket.com/ It's not a groundbreaking ticket system but it's rock solid, user-friendly, and free. Source: 12 months ago
  • I would like to find a free software for tickets in my household
    Another option, for a dedicated ticketing/helpdesk system, is osTicket. Self-hosted is completely free, and I had it up and running inside of an hour, from creating a fresh Debian LXC, installing Apache/MariaDB/PHP8.1, and uploading the requisite files for osTicket followed by the initial setup. Going off your mention of snaps, I'm assuming you're on Ubuntu or a derivative, if you'd like I should be able to... Source: about 1 year ago
  • MSP opensource ticketing tool -ITSM
    GLPI (https://glpi-project.org/) or osTicket (https://osticket.com/) are open source ticketing systems but I highly doubt they're what a MSP need. You need a PSA. Source: about 1 year ago
View more

Octoparse mentions (3)

  • Thingiverse.com
    Octoparse.com might work, they have a very nice interactive tool + 14 day free trail. Source: over 2 years ago
  • How to Scrape and Export Products Data from Aliexpress
    These are no-code solutions for scraping websites. You don’t need any technical knowledge to scrape Aliexpress using these tools. Using advanced AI-powered click and scrape tools, you can get started scraping within seconds either locally or in the cloud. Choosing a good scraping tool can save you lots of money and time as well. Source: almost 3 years ago
  • Amazon web scraping
    I have always been able to extract data without any problems with Octoparse. It is also a very easy to use tool. Source: almost 3 years ago

What are some alternatives?

When comparing osTicket and Octoparse, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

import.io - Import. io helps its users find the internet data they need, organize and store it, and transform it into a format that provides them with the context they need.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Apify - Apify is a web scraping and automation platform that can turn any website into an API.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

ParseHub - ParseHub is a free web scraping tool. With our advanced web scraper, extracting data is as easy as clicking the data you need.