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osTicket VS import.io

Compare osTicket VS import.io and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

osTicket logo osTicket

osTicket is a widely-used open source support ticket system.

import.io logo import.io

Import. io helps its users find the internet data they need, organize and store it, and transform it into a format that provides them with the context they need.
  • osTicket Landing page
    Landing page //
    2023-04-21

Pricing page: https://osticket.com/editions/

  • import.io Landing page
    Landing page //
    2023-06-12

osTicket videos

+ Add

What's New in osTicket Version 1.14?

More videos:

  • Review - OSTicket: a Customer Support solution for online communities
  • Review - OsTicket - Pretty much cover everything!

import.io videos

+ Add

mobile review extraction using import.io

More videos:

  • Review - Import.io Infinite Scroll Website Data Extraction

Category Popularity

0-100% (relative to osTicket and import.io)

osTicket

import.io

Customer Support
100 100%
Customer Support
0% 0
Web Scraping
0 0%
Web Scraping
100% 100
Help Desk
100 100%
Help Desk
0% 0
Data Extraction
0 0%
Data Extraction
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare osTicket and import.io

osTicket Reviews

The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Want a free support tool that can run on your own servers? osTicket is the app for you. It's an open source support tool that includes everything—you can answer support emails, assign tickets to other team members, create support forms, and write your help documentation all on your own server, for free. You can even tweak osTicket, by digging into its code or installing...
Source: zapier.com

import.io Reviews

We have no reviews of import.io yet.
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Social recommendations and mentions

Based on our record, osTicket seems to be a lot more popular than import.io. While we know about 38 links to osTicket, we've tracked only 2 mentions of import.io. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

osTicket mentions (38)

  • Ask HN: Helpdesk/ticketing software for small SaaS company
    You can try osTicket https://osticket.com The UI is very tho dated, but we're working on a rewrite with modern UI. - Source: Hacker News / 8 months ago
  • Looking for a ticketing system
    Check out https://osticket.com/ I used earlier on my career. It’s free to use it worked great for a small team and it has everything you need. Source: 11 months ago
  • Help tickets
    We use https://osticket.com/ It's not a groundbreaking ticket system but it's rock solid, user-friendly, and free. Source: 12 months ago
  • I would like to find a free software for tickets in my household
    Another option, for a dedicated ticketing/helpdesk system, is osTicket. Self-hosted is completely free, and I had it up and running inside of an hour, from creating a fresh Debian LXC, installing Apache/MariaDB/PHP8.1, and uploading the requisite files for osTicket followed by the initial setup. Going off your mention of snaps, I'm assuming you're on Ubuntu or a derivative, if you'd like I should be able to... Source: about 1 year ago
  • MSP opensource ticketing tool -ITSM
    GLPI (https://glpi-project.org/) or osTicket (https://osticket.com/) are open source ticketing systems but I highly doubt they're what a MSP need. You need a PSA. Source: about 1 year ago
View more

import.io mentions (2)

  • Woke up in hella good mood - I guess weekend - how are y’all
    Sort of, import.io is a portion. This could also automate tasks on your local computer as well. Source: about 3 years ago
  • Offering help for Free: If anyone's trying to get a custom internal tool built, I can Help
    This should be possible. But I think you can do this faster with import.io and google sheets. DM me, we'll figure it out. Source: about 3 years ago

What are some alternatives?

When comparing osTicket and import.io, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Octoparse - Octoparse provides easy web scraping for anyone. Our advanced web crawler, allows users to turn web pages into structured spreadsheets within clicks.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Apify - Apify is a web scraping and automation platform that can turn any website into an API.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Content Grabber - Content Grabber is an automated web scraping tool.

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