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osTicket VS jtrac

Compare osTicket VS jtrac and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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osTicket logo osTicket

osTicket is a widely-used open source support ticket system.

jtrac logo jtrac

JTrac is an open source and highly customizable issue-tracking web-application written in Java.
  • osTicket Landing page
    Landing page //
    2023-04-21

Pricing page: https://osticket.com/editions/

  • jtrac Landing page
    Landing page //
    2018-09-30

osTicket videos

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What's New in osTicket Version 1.14?

More videos:

  • Review - OSTicket: a Customer Support solution for online communities
  • Review - OsTicket - Pretty much cover everything!

jtrac videos

No jtrac videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to osTicket and jtrac)

osTicket

jtrac

Customer Support
100 100%
Customer Support
0% 0
Project Management
0 0%
Project Management
100% 100
Help Desk
100 100%
Help Desk
0% 0
Development
0 0%
Development
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare osTicket and jtrac

osTicket Reviews

The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Want a free support tool that can run on your own servers? osTicket is the app for you. It's an open source support tool that includes everything—you can answer support emails, assign tickets to other team members, create support forms, and write your help documentation all on your own server, for free. You can even tweak osTicket, by digging into its code or installing...
Source: zapier.com

jtrac Reviews

We have no reviews of jtrac yet.
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Social recommendations and mentions

Based on our record, osTicket seems to be more popular. It has been mentiond 38 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

osTicket mentions (38)

  • Ask HN: Helpdesk/ticketing software for small SaaS company
    You can try osTicket https://osticket.com The UI is very tho dated, but we're working on a rewrite with modern UI. - Source: Hacker News / 8 months ago
  • Looking for a ticketing system
    Check out https://osticket.com/ I used earlier on my career. It’s free to use it worked great for a small team and it has everything you need. Source: 10 months ago
  • Help tickets
    We use https://osticket.com/ It's not a groundbreaking ticket system but it's rock solid, user-friendly, and free. Source: 11 months ago
  • I would like to find a free software for tickets in my household
    Another option, for a dedicated ticketing/helpdesk system, is osTicket. Self-hosted is completely free, and I had it up and running inside of an hour, from creating a fresh Debian LXC, installing Apache/MariaDB/PHP8.1, and uploading the requisite files for osTicket followed by the initial setup. Going off your mention of snaps, I'm assuming you're on Ubuntu or a derivative, if you'd like I should be able to... Source: 12 months ago
  • MSP opensource ticketing tool -ITSM
    GLPI (https://glpi-project.org/) or osTicket (https://osticket.com/) are open source ticketing systems but I highly doubt they're what a MSP need. You need a PSA. Source: 12 months ago
View more

jtrac mentions (0)

We have not tracked any mentions of jtrac yet. Tracking of jtrac recommendations started around Mar 2021.

What are some alternatives?

When comparing osTicket and jtrac, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Bugify - Bugify is a simple PHP issue tracker, designed to offer powerful bug tracking capabilities in an easy to use system.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

16bugs - 16bugs is an all-in-one bug tracking software that makes it easier for you to manage all sorts of bugs in performance with the simple interface; ultimately, you will be more productive for sure.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Traq - Traq is a PHP powered project manager and issue tracker featuring multiple projects, milestones...

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